Download - Barrier to communication
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BARRIERS TO COMMUNICATION
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Facial Expressions Convey Emotions
© Prentice Hall, 2002 11-11-22
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Barriers to Effective Communication
FilteringSelective PerceptionEmotionsLanguage Gender
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Barriers to Effective Communication
Filtering – information reduction by sender Selective perception – what you attend to Judging message Not listening with understanding (Covey) Information overload Gender -Do men and women communicate in
the same way? The answer is no. And the differences between men and women may lead to significant misunderstandings and misperceptions
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Barriers to Effective Communication
Distractions Differences in background Poor timing Emotions Personality differences Prejudice Differences in knowledge and
assumptions Stress
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Biases Affecting Communication First impressions Stereotypes Just-like-me Halo or pitchfork effect Contrast effect Leniency/severity effect
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Barriers to Effective Communication (cont.) Defensiveness - behaviors that result from
feeling threatened hinders effective communication
Language - meaning of words differs among people with diverse backgrounds
jargon - specialized terminology used by a group even those who speak the same language may use it
quite differently National Culture - cultural values affect the way
people communicate individualism versus collectivism
© Prentice Hall, 2002 11-11-77
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Overcoming Barriers
A. Solicit feedback – request information of message, restate in own words, performance appraisals, look for nonverbal cues
B. Simplified languageC. Active listening – including empathy
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Overcoming the Barriers to Effective Interpersonal Communication Use Feedback - ask a set of questions about a
message to determine whether it was understood as intended
ask receivers to restate the message in their own words Simplify Language - tailor the language to the
audience for whom the message is intended jargon can facilitate understanding when used in
appropriate groups Listen Actively - listen for full meaning
restrain premature judgments or interpretations enhanced by developing empathy with sender
© Prentice Hall, 2002 11-11-99
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Overcoming Communication Barriers (cont.)Constrain Emotions - emotions
severely cloud and distort the transference of meaning
refrain from communicating until one regains her/his composure
Watch Nonverbal Cues - actions should be aligned with words
nonverbal message should reinforce verbal message
© Prentice Hall, 2002 11-11-1010