BA’s SIS journey, so far………
October 2010
October 2010 : ICH conference, KUL
SIS VisionBA was quick to recognise Industry benefits • Streamlined processes• Timely accounting• Reduces Cost • Environment
……….... therefore BA has supported the project from initiation.
October 2010 : ICH conference, KUL
SIS and BA
BA represented on all process streams over a 3 year period.
• Passenger
• Cargo
• Miscellaneous
• UATP
BA a pilot carrier for first three streams.
October 2010 : ICH conference, KUL
Where to start ………?CHALLENGES : Systems & Investment• Priorities given to “customer” projects • External spend capped• Internal resources limited• Legacy systems (no ERP)• Business issues
Volcanic ash
Industrial actionEconomyMerger / Year End
Major constraint for all Airlines, we are not cash rich!
October 2010 : ICH conference, KUL
How to overcome challenges?• CFO sign off • Expert in-house systems knowledge• Systems already bespoke• Communication is the key!• Monthly Steering group meetings• Weekly working group meetings• Workshops with :-
• Stakeholders• IT departments• Staff
• Consulting with Industrial representatives
October 2010 : ICH conference, KUL
Current Issues
Engagement with the business areas• Engineering conflict and project priorities
• Customer service focus on merger
External dependencies• Service Providers• 3rd party suppliers
Internal constraints• Finite resources & expertise over too many
projects
October 2010 : ICH conference, KUL
Opportunity
Review internal processes• Lean & Continuous
improvement
Business area processes standardised
More efficient organisation
Built in-house systems solutions
October 2010 : ICH conference, KUL
PassengerAlthough already IDEC, major systems changes required due to legacy system and need to automate Interline rejections
System & attachments = 1,700 man days
Support both old and new IDEC simultaneously
Business process change• Required detailed analysis
Training
October 2010 : ICH conference, KUL
Cargo
Use current supplier of Cargo Revenue System (Rapid) or develop a new solution?
• Complicate accounting
• Split processing
• Support two systems / solutions
Stay with Rapid, Mercator system
Complicated by system upgrade together with delivery of SIS functionality, 100 man days.
Mail Revenue part of Cargo but handled via Misc
October 2010 : ICH conference, KUL
UATP
Existing paperless process with electronic data submitted to/from UATP ATCAN system since June 2000, with the ATCAN – ICH interface implemented in November 2006.
Agreement reached on Integration of UATP into SIS to replace existing electronic ATCAN-ICH interface.
UATP / Airlines Working Group recommend use of ATCAN/SIS interface to save on transaction costs & development effort.
Existing UATP ATCAN – ICH interface process will remain as-is until UATP notify otherwise.
For further information please contact your regional UATP Operations Manager or www.uatp.com
October 2010 : ICH conference, KUL
Miscellaneous
Extremely complex, diverse activity without any limits!Therefore we have designed IS-XML solution to manage the accounting of Miscellaneous via Charge Category / Charge Code
Impacting all areas of the business especially as we have decentralised billing
Update to RAM Clearly defined business rules for Misc billings
Questions and issues will be ongoing for a long time (moving from stone age to space age)
October 2010 : ICH conference, KUL
MiscellaneousDon’t underestimate the detail, map everything step by step……….
• Legal compliance (tax, vat, digital signature etc)• Location point of billing • Direct account allocation• Testing, testing, testing…….• Training
If you don’t understand, ASK SIS!
October 2010 : ICH conference, KUL
SIS SummaryBA is committed to delivering SIS
Encourage airlines to migrate sooner
Must understand the SIS requirements
ISPG
File formats
Get it right first time
QUESTIONS?………