The Digital Manager Journey
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The Digital Manager
….. and am I really one?
What is a digitalmanager?
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Before Digital
We relied on call centers, HR representatives, meetings, face to faceinteraction and hard copy materials.
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Then Came Six Sigma
We started to talk to our customers.
• Standard across thecompany
• Structure• Tools and steps that were
easy to understand andapply
• Measuring results• Certification required
SubjectMatter Expert
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Proven Results
Six Sigma resulted in big improvements – but the process did notalways include the customer.
• Projects resulted inmeasureableimprovements
• Tools and steps that wereeasy to understand andapply
• Six Sigma became a core“enabler’ for Honeywell
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The Move to Employee Self-Service
• Changing population• Computers more common
place at home• Building trust
Begin to change how employees access and consume information.
SME, CrossFunctional
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Changing Mindset
• Change was easier forsome than others
• But what about….
Rethink how to provide information and services
SME, Cross Functional,Change Agent
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Collaboration is Key
• Expand your own scopeof knowledge
• Listen to others• Find the connection
points
Need to think broader and listen more
SME, Cross Functional,Change Agent, Collaborator
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Growing Expectations
• Good isn’t goodenough
• “Be like Amazon”
Employees expected the same user experience inside workas they had outside.
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The Game Changer
Make Honeywell the Apple of the Industrials
SME, Cross-Functional, ChangeAgent, Collaborator, HUE
“Human User Experiencecreates value byunderstanding the needs ofour users, customers andemployees to designintuitive, desirable anddifferentiated end-to-endexperiences.”
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Honeywell User Experience
A new approach focused on the user
• Understand• Design• Evaluate• And now an “enabler”
SME, Cross-Functional, ChangeAgent, Collaborator, HUE, Creativity
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Still Challenges Ahead
• There are still challengesand obstacles – what aresome of yours?
But what about….
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Successful Digital Managers
• Sponsorship and support at theleader level
• Align with the business• Have credibility on the team• Have the tools and resources• Be willing to learn and change
The sky is the limit…