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Beginning Part 91 Scheduling Wednesday, January 15, 2014
1:00 PM – 2:30 PM CST
Gerald Grady, CSX Aviation
Holly Whitaker, Exclusive Air, Inc.
New Orleans, LA | January 15, 2014
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Download the NBAA Scheduler’s & Dispatcher’s Conference App Today
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Pay It Forward
Benefitting:
Dress for Success - New Orleans for Women
Volunteers of America - Greater New Orleans for Men
Drop off clothing at designated spots in the convention center.
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First Time Attendee Passport Program
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• 8 stickers required
• Stickers from 5 Educational Sessions
• Visit NBAA Regional Booth # 1256
• Ambassador Resource Desk
• Visit Sponsor Universal Weather and Aviation Booth
# 525
• Must fully complete evaluation
• Must be present at Grand Prize Luncheon to win
TBD!
Guidelines to Win
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Please remember to…
• Silence your mobile devices.
• If you must take a call, please exit and return quietly.
• Complete and turn in your Session Review before you
leave. Your feedback is important!
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Mardi Gras Themed Networking
and Social Evening
1700-2000
Thursday, January 16th, 2014
Great Hall
Ernest N. Morial Convention Center
900 Convention Center Blvd
New Orleans, LA 70130
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Great Hall
Ernest N. Morial Convention Center
Friday, January 17th, 2014 1200-1400
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Schedulers & Dispatchers
Grand Prize Luncheon
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What skills did you bring to this job?
Organize
Details
Multi-task
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Company training classes
Department un-official training
Schedulers & Dispatchers Conference
Scheduling Software Users meetings
License and re-current schools
Networking
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I am overwhelmed!
There is so much to learn… where do I start?
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The Request…
By phone?
By email?
By online reservation request?
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REQUESTED
RECEIVED
REVIEWED
RECONFIRMED
The 4 R’s
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Maintenance
Status
Daily….Is the aircraft available to fly?
• Determine days of trip and inspection schedule
Pre-flight
• Mechanic pre-flight requirements
• Pilot requirements
Post-flight
• Mechanical requirements
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Maintenance
Responsibilities
Aircraft Airworthiness
• Define Communication Process
Aircraft Cleanliness
• Define Communication Process
Operational Capability
• Minimum Equipment List (MEL)
• Diminished Capabilities
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Crew Scheduling
Crew Assignments
PIC vs. SIC Qualifications
Crew Availability
Hard Days Off
Crew Training – Approved by FAA
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Crew Scheduling
FARs (Federal Aviation Regulations)
Specific Guidelines
10/24
14 Duty Day
10 hrs of Flight Time
Extended Crew Duty Day
3-Pilot Crew
Rest Area
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Crew Scheduling
Cabin Attendant / Flight Attendant
Duty Restrictions
Operational Restrictions
Crew Swap Scenarios
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Confirming a Trip
Details: Form / E-mail / Faxed
Fill Travel Itinerary
Complete Passenger Manifest
Catering Requirements
• Passenger allergies and food preferences
Transportation Requirements
Airport / FBO’s
Facility vs. Fuel – how to decide
FBO Capabilities; ie. Hangar, Deicing, GPU, etc.
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Confirming a Trip
Passengers / Complete Names / Lead Passenger / Contact
Number
Full name with middle name vs initial
Date of birth for no fly list conflicts
Passenger Identification
Government issued photo identification
Passport
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Confirming a Trip
Baggage Amount
Size
Approximate Weights
Oversize Items – Skis and Golf Clubs
Special Assistance
Child Seats
Assistance Boarding
Wheelchair
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Confirming a Trip
Handling Changes During Trip
Who can approve changes
• Passenger
• Home Office
Contacting Crew Directly – with boundaries relative to duty time
Crew Business Cards
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Confirming a Trip
Detailed Itinerary
Forms of Communication
• Fax
• iPad
• Text
Flight Following
Customer Requirements
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International Operations
Permits
Determine if over-flight permits required for route of flight
Determine Alternates
Lead time and information needed to obtain permits
How to obtain permits
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International Operations
Slots
Determine if arrival and departure slots are needed
Specify the lead time to obtain slots
Specify duration of the slots (+/- minutes)
Determine if parking is required and criteria
ATC Airway slots (Europe, Middle East, Asia etc.)
Know operating hours of handlers and control tower
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Airports of Concern
– Slots: LGA, JFK, CYYZ
– Mountain Airports: EGE, ASE, SUN, RIF, TEX, MTJ, JAC
– Short Runways: HTO, SSI, PDK
– Noise sensitive and curfews: BCT, SMO, SNA
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Helpful Websites
Airport Information www.acukwik.com
Airport Trip Planner www.universalweather.com
Airport Details www.airnav.com
www.aopa.org
Air Charter Guide www.aircharterguide.com
Aviation Related Calculator www.csgnetwork.com/aviationconverters.html
Air Traffic Control System www.fly.faa.gov/flyfaa/usmap.jsp
CDC – Traveler’s Health www.cdc.gov/travel/index.htm
Air Traffic Services (formerly GA Desk) [email protected]
FlightAware www.flightaware.com
International Civil Aviation Organization www.icao.int/index.html
National Business Aviation (NBAA) www.nbaa.org
Restrictions – International Aviation www.faa.gov/AIRPORTS_AIRTRAFFIC/
Special Traffic Management (e-STMP) www.fly.faa.gov/estmp
State Department Travel http://travel.state.gov/
Time and Date www.timeanddate.com
Time Zone Converter www.timezoneconverter.com/index.shtml
U.S. Customs – Traveler Information http://www.cbp.gov/
Visas www.g3visas.com
Weather www.weather.com / www.weathertap.com
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If I had only known:
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Questions?
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