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Manage Complexity with Confidence
Best Practices for Vblock Monitoringwith Fusion Storm and Nimsoft
Stephen SmithSr. Mgr., Product MarketingNimsoft
Vince ConroyCTOFusionStorm
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Agenda
› The Challenge: Managing Vblock Converged Infrastructure› Fusion Storm – Best Practices and Tips for Managing
Vblock› Nimsoft for Monitoring Vblock› Q & A
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The Challenge: Managing Vblock Converged Infrastructure
» Vblock: Private-cloud oriented solutions built on VMware, EMC, and Cisco technology
» Require a new kind of performance and availability solution
» What happens when something goes wrong in the “black box”?
» Need to be able to triage for root cause analysis, prevent service level problems and outages- Is it the Virtual environment?
Physical servers? Network or Fabric? Storage? Application?
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Vince ConroyFusion Storm CTO
IT Consulting Technology Solutions Cloud/Managed Services5
Best Practices for Monitoring Vblock
IT Consulting Technology Solutions Cloud/Managed Services6
Full Lifecycle IT Services
IT Consulting
Consulting Services to optimize, secure and enable
business growth
• Data Center• Security
• Business Software
Technology Solutions
Products and Professional Services to solve business and technology challenges
• Data Center Infrastructure• Networking
• Communications
Cloud / Managed Services
24/7 lifecycle services to right-source and support the reliable delivery of IT
• Cloud/Dedicated Hosting• Managed Services• PointCare Support
IT Consulting Technology Solutions Cloud/Managed Services7
The Journey towards “IT as a Service”…
Stage 1 Stage 2 Stage 3
Stages of Adoption and Maturity
15%
30%
70%
85%
“Tier-2” Production Systems“Tier-2” Production Systems
Business ContinuityBusiness Continuity
“Tier-1” Production Systems“Tier-1” Production Systems
Application Development, Testing and “Sandbox”Application Development, Testing and “Sandbox”
Desktop/ApplicationDesktop/Application
AutomationAutomation
IT Consulting Technology Solutions Cloud/Managed Services8
Rich APIs
Security
ResourceManagement
NetworkCompute
Virtualization Storage
Solution Packages
VCE Vblock Infrastructure Packages
What is it:The combined best-of-breed technologies from Cisco and EMC, together with VMware – pre-integrated, tested, and validated to redefine the foundation of datacenter virtualized infrastructure.
How it works:Rather than buying and assembling individual components, now acquire validated Vblock Infrastructure Packages direct or from partners with a seamless services and support experience.
Benefits:• Accelerating the journey to pervasive virtualization and
private cloud computing while lowering risk and operating expenses • Customer assets (operating systems, applications, and
data) are on-boarded as solution packages
IT Consulting Technology Solutions Cloud/Managed Services9
FusionStorm Services for Vblock
Business needs assessment
Sizing for application and workload requirements
Product fulfillment
Project management
Deployment services
Configuration services
Application integration
Knowledge transfer
Vblock hosting in our data centers
24/7 comprehensive managed services
Dedicated or shared-Vblock models
IT Consulting Technology Solutions Cloud/Managed Services10
FusionStorm Cloud Consulting Services
Planconsulting services
• Business Assessment• Infrastructure Assessment• Cloud Strategy Development• Architecture & Design• Application Rationalization• Security Consulting• “Right-Sourcing”
Builddeployment services
• Proof of Concept• Procurement• Project Management• Hardware Integration• Application Integration• Data Migration• Knowledge Transfer
Operatemanaged services
• IT Xpress Cloud Hosting• MS Xpress Managed Services• Cloud Automation• 24x7 Support• Operational Consulting • Application Services• Business Process Monitoring
On-Premise Private Clouds
FusionStorm IT Xpress Cloud Infrastructure-as-a-Service (IaaS)
Software-as-a-Service (SaaS)
< Cloud Delivery Models >
IT Consulting Technology Solutions Cloud/Managed Services11
MS Xpress Managed Services for Vblock Monitoring
Remediation
Change Administration• Network• Storage• Virtual/Physical servers
vCloud Director Management
OS Management
Database Administration
IT Consulting Technology Solutions Cloud/Managed Services12
Monitoring Challenges for MSPs/CSPs
Monitoring for a broad range of IT systems including networking, severs, storage systems, operating systems, hypervisors, database s, applications and more – for Vblock, all of these
Deliver consistent levels of availability and performance alerting/reporting
Deliver industry-leading SLAs with flexible SLA reporting
“Single pane of glass” for Service Desk technicians and engineers
Be able to handle dynamically changing environments, especially cloud
Provide transparency to customers via a comprehensive Web Portal
Integrated ITSM via Nimsoft Service Desk
We selected Nimsoft Monitor + Service Desk for the above reasons
IT Consulting Technology Solutions Cloud/Managed Services13
How we use Nimsoft Monitor w/Vblock
• Nimsoft Application , Web and End-to-End probes, custom scripting (many apps supported)Applications
• Nimsoft database probes for Oracle, SQL Server, mySQL, othersDatabase
• Nimsoft OS probes for Windows, Linux, UnixOS
• Nimsoft VMware probeHypervisor
• Nimsoft probe for Cisco UCSServer HW
• Nimsoft probe for EMC VNX/VMAXStorage
• Nimsoft Cisco network probesNetwork
IT Consulting Technology Solutions Cloud/Managed Services14
Nimsoft Monitor for Vblock
IT Consulting Technology Solutions Cloud/Managed Services15
Monitoring/ITSM Best Practices
Default monitoring metrics come from a template for repeatability
We use a hypervisor-level “VMware” probe on all vSphere clusters, but…
…. we also use the OS-level probes for Linux and Windows on the guest VMs for additional flexibility and deeper monitoring at the VM level
What matters most is monitoring at the application level because that’s really all that customers see and care about
End-user SLAs should include application-level performance/response time whenever possible
IT Consulting Technology Solutions Cloud/Managed Services16
We create custom scripts or probes for special needs/applications – we have yet to find any situation that we can’t monitor with Nimsoft
We use Nimsoft reporting to manage all infrastructure resources across multiple data centers globally (Nimsoft Unified Reporter)
We interface Nimsoft Monitoring with several other systems (including our new Nimsoft Service Desk ticketing system)
Monitoring/ITSM Best Practices
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Nimsoft for Vblock
Stephen Smith
Sr. Mgr. Product Marketing
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Nimsoft for Vblock
›Nimsoft completes the solution for Vblock with:
» Discovery» Proactive Monitoring» Service Level Monitoring» Event correlation and analysis
›Unified Monitoring» Scalable, secure, extensible» Multi-tenant» Secure Remote Monitoring» SaaS or On Premise» Intuitive Web 2.0 visualization» Usage metering
Simple pricing model! Single price for entire Vblock
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With Nimsoft for Vblock
› Triage problems across the entire Vblock environment
› Operational Optimization
» Migration: Monitor inside & outside the Vblock
» Prevent outages from happening - Proactive Monitoring
» Quickly identify problems - Root cause analysis
» Eliminate the need to manually configure monitoring
» Prevent under-use and over-commitment of resources
» Single Portal for Unified Monitoring
› Customer Service» Secure support for multiple customers
» Highlight the cost of an internal solution vs. a public cloud
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Nimsoft: Manage complexity with confidence
Cloud-ready.Agent-optional; easily deployed
on-premises or in the Cloud.
Unified. Ubiquitous.Monitor and Service Desk.
Now available anywhere.
Social.Access crowd-sourced
knowledge and best practices.
Multi-tenant.Scale easily to provide every
client a personalized view.
Easy. Extensible.Simple point & click configuration.
Command line & APIs available.
Usage-based.Self-service; meter and charge
for resources consumed.
IT Managementas a service
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Nimsoft for Vblock: Learn More
» Nimsoft:» [email protected]» FusionStorm:
» Learn more: www.nimsoft.com - EMA white paper- Datasheet, slideshow, more
› Gartner Data Center & IT» November 28 - 29, 2011» London, UK
› Gartner Data Center» December 4 - 8, 2011,» Las Vegas, NV