Download - BEth 2 Ethical Dilemma Edited
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Ethics Dilemmas in Business
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Defne term ethical dilemma
Identiy the types o ethical dilemma aced by
Managers in business.
Explain the ways and means how to resolve theethical dilemmas.
MKS - ETHICS 2
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Dilemma is a situation in which one has to
choose between two undesirable things or
course o action
This is a situation in which to decide and o!t or
one would result in going against another
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#n Ethical dilemma is a situation in which one
has to ma$e a choice between the two e%uall&undesirable choices each o which leads to
unacce!table or unwanted conse%uences
Ethical dilemmas are genuine dilemmas!recisel& because each side is irml& rooted in
one o our basic core 'alues (our such dilemmas are common to our
e)!erience 1*Truth 's +o&alt& 2*Indi'idual 's Communit&
"* Short term 's +ong term ,* ustice 's Merc&
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#n Ethical dilemma. also $nown as moral
dilemma or ethical !arado). can sim!l& bedeined as situations in which indi'iduals are
re%uired to deine right and wrong conduct
Eg* Blow the whistle i the& unco'er illegal
acti'ities ta$ing !lace in their com!an&/ 0r should the& ollow orders with which the&
dont !ersonall& agree/
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Ethical dilemma in'ol'es multi!le choices to be
ollowed Ethical dilemma in'ol'es uncertain conse%uences
in both the nature and e)tend resulting choices
Ethical dilemma !roduce mi)ed conse%uences inthe sense that the conse%uence o one choice
a'orable or one ma& be una'orable or another3to terminate 4 em!lo&ees to increase salar& o 54 o em!lo&ees6
7eo!le might be in'ol'ed directl& or indirectl& inEthical dilemmas
3I the su!erior tells his subordinate to submit his alse T# bill and !a& it
to him. the subordinate is indirectl& in'ol'ed in this ethical dilemma6
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9e ha'e all e)!erienced situations in which our
!roessional res!onsibilities une)!ectedl& come in
conlict with our dee!est 'alues 9e are caught in a conlict between right and wrong and
no matter which o!tion we choose. we eel we ha'e
come u! short
Major types of Business dilemmas 0rgani:ational goals 's 7ersonal 'alues 0rgani:ational goals 's Social 'alues
0rgani:ational !ractice 's 7ersonal belies 7roit 's !roduction ; sale o ha:ardous !roducts 9or$ time 's 7ersonal business
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Em!lo&ees at all le'els o a com!an& need to ma$e a
number o decisions
Some ethical dilemmas ma& be challenging ones
=esol'ing diicult ethical dilemmas is ne'er eas& es!eciall&when an& choice 'iolates the societal and ethical standards
we ha'e been taught
The nature and source o ethical dilemmas 'ar& romorgani:ation to organi:ation and also the
a!!roach o resol'ing them
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1* Deine the !roblem and identi& the moral issues
2* Determine who will be aected b& &our decisions"* Collect rele'ant ino. acts and igures relating to !roblem
,* ?se right 's wrong method to isolate illegal issues
* Ma$e choice between @ustice 's merc&. truth 's lo&alt&
indi'idual 's communit& and short term 's long term8* Select a !articular a!!roach based on care. rule and end
to resol'e the dilemma
* Decide the most suitable a!!roach and ta$e action withoutdela&
5* =e'iew the decision and. i re%uired. ta$e necessar&
measures to ma$e the decision more eecti'e
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Is it legal?
Will I be violating either civil law or company policy?
Is it balanced ?
Is it fair to all concerned in the short term as well as the long term? Does it
promote win-win relationship? How will it make me feel about myself?
Will it make me feel proud?
Would I feel good if my decision was published in the newspaper?
Would I feel good if my family knew about it?
MKS - ETHICS 1A
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Philosophical approach to resolving ethical conflict or dilemma. Teleological or Conseuentialist !pproach" #ocus is given on the practical conseuences of action or
decision taken"
!nswer certain uestions like $Who will be helped by your action or decision? Who will be sufferer?
What kinds of benefits and and harms are involved and what are their relative values? What are the short
and long term implications involved in your decision? %ased on answers to these uestions one needs to
know the best combination of ma&imum benefits and minimum harms"
Deontological !pproach
Disregarding conseuences$ give your focus only on action or duty itself"
'et (ustice be done though the heavens fall"
#ollow the proactive approach to resolve your ethical dilemmas" )&amine the specific antecedents or
circumstances which ultimately led to the dilemma"Then try to remove those circumstances the dilemma
emanated from"
MKS - ETHICS 11
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1* Consult code o Ethics o &our organi:ation
2* Share the dilemma with &our su!er'isor+eader
"* Discuss with other e)ecuti'es in the organi:ation
,* Discuss with &our !eers and colleagues
* #c%uaint with the related !ast ha!!ening
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# sales !erson is guaranteed to ma$e a big sale i
he oers a $ic$bac$ to someone* I he agree to
the illegal !a&ment. he gets the sale but the ris$
o getting caught and getting into big trouble * I
he doesnt agree to the $ic$bac$. he wont get the
sale and might end u! loo$ing bad in the e&es o
the em!lo&ers and colleagues
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#n entre!reneur is aced with an ethical dilemma* I a new
technolog& is launched. it is reall& good or the growth othe com!an& and the clients* But ada!ting the technolog&
would mean reducing the man !ower o the com!an&* In
this case. an entre!reneur is caught in a dilemma* He has
to thin$ about the betterment o the clients and cater themwith the best o ser'ices but on the other hand. he also
has to thin$ about the em!lo&ees who ha'e contributed to
the growth o the com!an&* Here. i he chooses the
em!lo&ees and re@ects the technolog&. he is not doing
@ustice to his clients* I he !reers the clients. then he is
betra&ing the em!lo&ees who ha'e been lo&al to him or
se'eral &ears
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