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Beyond the Four Walls: Training Technology

Andy Klee, JDEtipsSarah Mills, City of Olathe, KS

Penny Allen, JDEtips

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Training is changing rapidly

New technologies

Fast pace

High expectations

Generational differences

More risk

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Before we plunge in…Great teachers make the difference!

Training technology is a means to the end. Let’s keep the focus on the learner.

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What we’ll cover todayMassive Open Online Courses (MOOCs)

Learning Management Systems (LMSs)

Virtual Instructor-Led Training (VILT)

Mobile Learning (mLearning)

Electronic Performance Support Systems (EPSS)

Screen Capture Video Software

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MOOCsMassive Open Online Courses

Began in 2011 with Stanford’s Sebastian Thrun offering Intro to AI. Enrollment grew to 160,000.

Four main providers: Coursera, edX, Udacity, FutureLearn.

The best way to understand MOOCs? Sign up for a class!

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My First MOOCIntroduction to Mathematical Thinking

Lectures (videos), inline quizzes, homework assignments, final exam

Interaction with Professor, Teaching Assistants, other students

Sample Video

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MOOC trendsGranting college credit for courses via proctored exams

Various levels of certificates – including Honor Code and ID Verification Entire college degrees delivered in MOOC format – Georgia Tech / Udacity program for an MS in Computer Science($6,600 tuition, compared with $44,000 on campus) International expansion—particularly into China.

Completion rates: currently 10%, in the future ???

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Implications for ERP Training

Max impact / min Teaching time

On demand learning

Short form videos

Social learning component

Badging

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LMS: Learning Management SystemStudents/Facilities/Equipment/Courses/Schedules

Tracks enrollments/course progress/completions/certifications

Delivers SCORM compatible content

Typically owned by the HR Department

May have content development capabilities

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LMS Selection Process

Ask for a structured demo—one that handles your specific test cases.

Requirements fall into three categories: functional, technical, and cost.

• Functional--what the system must be able to do from a learning management perspective.

• Technical--how the system must fit into the broader IT enterprise infrastructure.

• Cost--how the system matches up with your organization’s budget considerations, constraints, and expectations.

Good blog on evaluating LMS solutions.Field Guide to LMS selection

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LMS Features• Publication of course descriptions, learning paths, and calendars.• Creation of class rosters and waiting lists• Automatic enrollment and reminders for mandatory courses• eLearning creation toolset (LCMS functionality)

+ compatible with 3rd Party courseware (SCORM compatible)• Document management for course content• Manager approval of content and course registrations• Virtual participation by the instructor and students, including chat & whiteboarding• Interaction through instant messaging, email, and discussion forums• Quiz, exam, and certification creation, scoring, and tracking• Student course evaluation • Integration with HR system for tracking performance• Reporting and Analytics

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LMS Evaluation Checklist• Features • Usability • Browser and Mobile Device Access• Social Component (Forums)• Market Strength (Corporate/Education)• Content Creation / Standards (SCORM, etc.)• License Model• Hosting• Integration with HR and other Enterprise systems• Price• Technology (Language / Source / Platform)• Security• Support

Sample RFP

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Live Demo of Moodle at a JDE Client

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VILT – Virtual Instructor Led Training

A real conversation with a GoToTraining rep:

Andy: Can the instructor see what each student is doing on their screen, without turning control over to each student?

Saul: The screen sharing is only one person at a time.

Andy: So, does everyone have to see the student's screen—the one the instructor is seeing?

Saul: Yes, that is correct everyone would see the student’s screen.

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VILT—Overview Instructor-led, utilizing our ‘virtual classroom’1/2 day format: 4 hours/day (10 am - 2 pm ET)Dual monitors: Instructor's screen on one and your

classroom session on the other, side by side. Audio: You still have the same interaction with the

instructor as well as the other students.On-line 'mood indicators’--raise your hand, or request

the instructor to slow down, or indicate “ready to move on”.

Visibility of the entire class: The instructor can see all of the students' monitors, and can easily drill down to take control of any student's monitor to demonstrate a concept or help the student troubleshoot a problem.

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Dynamic Messages are created easily and can be waiting each morning as the students login to the virtual environment.

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As the instructor is leading the class in an exercise, note the public chat window and list of participants along the side. The students view the instructor’s monitor on a second monitor, making it easy to follow along with their own session.

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A view of the student’s monitors. Often from the comfort of their homes, the students work with side by side monitors so they can see what the instructor is doing on one while they follow the keystrokes on their own.

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Mood Indicators. Without using audio, the instructor can ask the class a question and they can respond with a mood indicator. In this case, “Is everyone finished? If you’re good to go, give me a thumbs up!”

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‘Thumbnails’ give the instructor visibility to all the student monitors. The instructor has several control options in order to increase the size of a particular thumbnail.

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Instructor Control Options: While focused on a student’s ‘thumbnail’, the instructor can “View Live” which increases the thumbnail to full screen. Or they can take control of the student’s machine and even demo a student’s machine to the rest of the class. No more playing solitaire during class time, or checking your email!!

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Private chats: In addition to public chats which are visible to all, private chats can take place between the instructor and student.

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Time for a break! A timer can be set counting down the minutes until class resumes.

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• “Different from classroom training, but overall very effective. Actually I prefer this. I didn’t get ’burned out’ trying to absorb 8 hours of information.”

• “The virtual class setting is perfect for my training needs. The half day sessions allow me to still meet the needs of our users. This is important for us since I am a one man shop.”

• “The remote 1/2 day format worked very well for me. Between budget cutbacks and reduced staff, traveling for training is ‘virtually’ impossible.”

• “I prefer the online experience. When it’s a whole day my mind is spinning by the end of the day. While a half day gives you the opportunity to digest what you just went over before moving onto new material.”

• “Penny is a very thorough instructor. Always asking if we had questions, or going into the private chat to discuss individually. She sometimes showed us other problems people were having so we could benefit from mistakes.”

Comments from our students:

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Mobile LearningKey drivers of mobile learning:

more employees expected to be hiredemployee learning time is at a premiumtraining facilities are stretched

Good candidates for mobile learning:forced periods of being idle—such as pharma repsroad warriorsonsite service reps

Good topics for mobile learning:soft skills—sales, compliance, leadershipWhat about hard skills? Product knowledge, software knowledge?

Technical considerations:Must ‘fit’ on multiple devices/multiple screen sizesBostonGlobe.com – Adaptive/Responsive Design – content adapts to

screen size

http://upstatement.com/blog/2012/01/how-to-approach-a-responsive-design/

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End User Support Options

Enterprise Performance Support Software (EPSS)

Standalone eLearning

Screen Capture Videos

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Electronic Performance Support Systems (EPSS)

Commonly confused with Learning Management Systems (LMS), Learning Content Management Systems (LCMS),

course authoring tools, eLearning tools, user assistance tools, screen capture tools, simulation tools, etc.

“A system that provides electronic task guidance and support to the user at the moment of need.”

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The number one success factor

Achieving Enterprise Software Success 2009; Neochange, SandHill Group, Technology Services Industry Group

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Requires a Blend

Electronic Performance Support

eLearning

Knowledge Management & Social Learning

ExperientialLearning

Software Simulation

EFFECTIVE USERADOPTION

• The right tool for the right purpose - no one tool does it all

• Selection of tools should be based on excellence at their core mission

NexLearn, Skillsoft

Collaboration (Yammer, Jam, Jive)CMS (Sharepoint, Documentum, etc.)

LMS (Taleo, CSOD, SumTotal, etc.)LCMS (Xyleme, Outstart, etc.)

Captivate, Camtasia

Lectora, Articulate

UPK, Epilogue

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Key EPSS Features• Capture any application• Quickly develop and deploy Electronic Performance Support content using an

easy to learn authoring interface.• Single-source/Multiple Output – to speed content creation and facilitate content

maintenance• One-click publishing into multiple formats (business process & procedures,

screen flows, job aids, test scripts, simulations) and file types (HTML, PDF, PPT, and Word)

• Includes content management functionality such as versioning, review/approval workflow, collaboration, search, and monitoring & reporting

• Deliver web-based performance support and context-sensitive help directly from JDE and other end user applications

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EPS Evaluation Criteria

A good EPS system scores high on all three of these basic criteria:1. End user access to Performance Support must be real-time, context

sensitive, no more than 2 clicks2. Content creation must be easy and fast - 80-90% faster than

traditional tools3. Includes tracking, monitoring and reporting - necessary for

maintenance and sustainability

Other considerations:• Solution Cost• Total Cost of Ownership • Risk• Usability• Scalability• Project Adoption and Collaboration

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Screen Capture VideosA great way to document the “how to”

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Evaluation Criteria• Full motion video, or only capture clicks and data entry• Annotate with call outs• Import PowerPoint slides• Splice videos• Captioning/search capability• Uses webcam• File size/video length• Record audio separately• Windows and Macs• Ease of use• Price• Create quizzes• Publish to LMS• SaaS or server

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A peek ahead

GamificationMicro Learning – 5 minutes or lessGoogle Glass—heads up instructions as you do your workSocial—”Someone, somewhere, has solved this problem.”Flipped Learning

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April 7-11, 2014The Venetian and Sands Expo CenterLas Vegas, Nevada

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Attend COLLABORATE 14 to hear high-level, strategic education for the JD Edwards audience. Register through Quest to receive exclusive JD

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