BizOps Done Right!Breaking DevOps Silos
to Deliver Great User Experiences
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klaus-enzenhofer
@kenzenhofer
Andreas GrabnerKlaus Enzenhofer
Director Technology Strategist, Dynatrace
grabnerandi
@grabnerandi
DevOps Activist, Dynatrace
BizOps Done Right!Breaking DevOps Silos
to Deliver Great User Experiences
Driving Factors for DevOps Adoption?
https://puppet.com/resources/whitepaper/2017-state-devops-report/http://www.gartner.com/binaries/content/assets/events/keywords/infrastructure-operations-management/iome5/gartner-predicts-for-it-infrastructure-and-operations.pdf
• Speed to Market
• Operational Efficiency
• Lowering Costs
• Better Quality
• Employee Retention *
• Technology Disruption
* Employees are twice as likely to recommend their employer to others
Dev Perf/Test Ops Biz
Faster Innovation – Continuous Delivery Pipelines
Faster Acting on BizDevOps Feedback
Unit Perf
Cont. Perf
New Deploy
New Capability
CI CD Remove/Promote
Triage/Optimize
Update Tests
Innovate/Design
Lower Costs
Happy Users
The 10,000 Foot View of Biz(DevOps)
High Performers vs Low Performers: Speed Gap Closing but Quality Gap Increasing
https://puppet.com/resources/whitepaper/2017-state-devops-report/
BizDevOps Adoption Challenges
Technical Complexity DevOps promotes choice:“the best stack for your problem”
Bad Data & Code Quality DevOps today mainly driven by Biz “faster to market” but not “quality to market”
Data & Department Silos DevOps promotes small & agile: “2 Pizza Teams”, “Services”, “Containers”
IDG Research: April 2017 - http://www.computerwoche.de/a/digitale-kundenbeziehung-keine-halben-sachen,3330524,2
https://www.dynatrace.com/blog/devops-adoption-challenges-from-around-the-world/
The reason why:Different Perspective from Biz and DevOps
Biz View: Airline – Platinum Member Traveling
Book Flight
Check-In
Stop in Lounge
Inflights
Max Platinum
Going on a Trip
Team Stack Individual Pipe Cycle Time Monitoring
Geo Service Team Weekly
Product Service Team
Every Sprint
Cart Service Team Daily
Check-In Service Team
On-Demand
Mobile App Team Monthly
Dev View: Airline – Platinum Member Traveling
Team Individual Pipe
Payment Service A
Check in Service B
Passport Service C
Baggage Service D
Check in Service X
ISSUE! Max Platinum Can Not Check In!
Solution: Build Monitoring into BizDevOps Strategy
Every user, every app, everywhere. AI powered, full stack, automated
Full lifecycle - development, test, and production
confidential
Biz(DevOps): Automated Problem, Impact and Root Cause Detection
confidential
(BizDev)Ops: Automatic Problem, Anomaly and Root Cause Detection
confidential
(Biz)Dev(Ops): Executing Fact-based Remediation Actions
#1: Compare w prev. Timeframe / Release
#2: Actionable Diff-View for Devs
Team Individual Pipe Stack
Geo Service Team
Product Service Team
Cart Service Team
Check-In Service Team
Mobile App Team
Challenge Technical Complexity:
One Agent
Full Stack
Solved
Challenge Bad Quality:
Dev Perf/Test Ops Biz
Shift-Left Performance: Break Pipeline Earlier
Auto-Healing: Recover Faster in Ops
Solved
Challenge Data Silos: Solved
OpsDev
Biz
klaus-enzenhofer
@kenzenhofer
Andreas GrabnerKlaus Enzenhofer
Director Technology Strategist, Dynatrace
grabnerandi
@grabnerandi
DevOps Activist, Dynatrace
Questions?
Give this a try and see for yourself!
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