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Bluebird Auto Rental SystemsUSERS CONFERENCE
September 21-22, 2011 • Caesar’s ResortAtlantic City, NJ USA
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OPENING SESSION AGENDA
• Introductions
• Conference Overview
• Company Evolution
• Accomplishments
• Goals
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INTRODUCTIONS
• Tell us about yourself
• Gift for the longest distance
traveled
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SPONSORS
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SPONSORS
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SPONSORS
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SPONSORS
Central Coast Processing
Computime/Topaz
Element Payment Services
Jim Anderson Fleet Sales
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SPONSORS
LexisNexis
Mitchell International
Priceless Car & Truck Rental Corporate
Rent A Toll
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CONFERENCE OVERVIEW• Logistics
Meals & Breaks in Exhibit Area
Wednesday Night
• Folders Contents
• Speed Networking
• Discussion Groups
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BREAKOUT SESSIONS
Sign up by 9pm this evening
Popular sessions will be repeated
Hand-outs for every session
Website will have all documents, photos, and videos!
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COMPANY EVOLUTION
• 1980: Budget of Beverly Hills
• 1982: Bluebird Systems, Carlsbad, CA
• 1993: Bluebird Auto Rental Systems
• 1995: Entered Dealership Market with
AutoMate2
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• Over 600 Customers, ranging in size from 10 to 16,000 vehicles
• 16 Local Employees
• 10 Remote Employees
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PRODUCT EVOLUTION
• SuperDOS to Windows
• Progress Software
• Reynolds & Reynolds, Version 1.0
• Thrifty UK, Version 2.0
• Version 3.0
• Version 4.0
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• June 1, 2006• Asset Acquisition• Standardized Software• Budget Data Bridge
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WHO WE ARE TODAY
• Market Leader
• Majority of Budget Licensees
• Majority of DTAG Licensees
• Dealerships → LoanerTrack
• Certified WBE
• Community Service
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INTERNATIONAL PRESENCEAruba, Azerbaijan, Bahamas, Bahrain, Barbados, Bermuda, Bonaire, Botswana, Brazil, BVI, Bulgaria, Canada, Cayman Islands, Croatia, Curacao, Dominica, Honduras, Guam, Ireland, Jamaica, Mexico, New Guinea, Oman, Pakistan, Panama, Poland, Puerto Rico, Qatar, Romania, Saipan, South Africa, Turkey, UAE, UK, USVI, and Venezuela.
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STRATEGIC PARTNERSHIPS
• ACE
• Avis Budget Group
• Dollar Thrifty Automotive Group• DTAG U.S. & Canada
• ScotGroup UK
• Ireland
• South Africa
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STRATEGIC PARTNERSHIPS
• National/Alamo
• Payless
• Rent-A-Wreck of America/Priceless
• Sensible/Affordable
• Triangle
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STRATEGIC PARTNERSHIPS
• ACRA
• ACCRO
• ADP
• Reynolds & Reynolds
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STRATEGIC PARTNERSHIPS
Vendor Interfaces• Violation Management Services
• Price WaterhouseCoopers LKE
• Highway Toll Administration
• Rate Highway
• Rent a Toll
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RECENT ACCOMPLISHMENTS
• Replaced T-1 with Fiber Optic
• Solar Panels
• Classroom Video Camera
• NJ Training Grant (100 Hours)
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RECENT ACCOMPLISHMENTS
• Moved BLink Server to OpSource
• Amazon Cloud
• User Guides on Support Site
• Hired Progress to Optimize DB Searches
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RECENT ACCOMPLISHMENTS
• B8, B9, B10
• CCPRO via Element
• CCPRO via Elavon, Protobase 6.01.06
• Equifax
• Signature Pads
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SHORT TERM GOALS
• CCPRO via CCP for ParkMate2
• Allow Access to Online Call Center from within RentWorks Help
• Global Newsletter (via Auto Rental News)
• Social Media
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PENDING DEMAND
• Loyalty Program
• Incremental Sales Script
• LexisNexis
• Mitchell International
• ?? (tell us tomorrow morning!)
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LONG TERM GOALS
• Write & Publish API
• CarTrawler
• Reports in Foreign Languages
• Add More Apps to Cloud
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OUR MISSION
To provide:
The best software for the Auto Rental Industry
With the best support
For the best value
Worldwide!
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ECONOMIC OUTLOOK
Customers Lost Customers Won
2008: 67 2008: 72
2009: 78 2009: 62
2010: 58 2010: 66
2011: 23 2011: 45
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ECONOMIC OUTLOOK
More Consolidation?
Dealerships Offering Retail Rentals?
Body Shops Joining Affiliations?
Mobile Consumer?
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KEEPING INVOLVED
Car Rental Show
World Travel Mart
Licensee and Association Meetings
Software & Information Industry Association (SIIA)
OpSource Summit
Progress Software Exchange
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QUARTERLY NEWSLETTER
Your best source of information!
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CONCLUSION
• Ask Questions at the end of each presentation!
• Evaluation Forms (hand in even if you have to leave early)• THANKS FOR COMING!