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BY …..BY …..
SUMITA SHAHSUMITA SHAH
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Body language is the unspoken or non-verbal mode of communication that we do
in every single aspect of our interactionwith another person. It is like a mirror thattells us what the other person thinks and
feels in response to our words or actions.Body language involves gestures,mannerisms, and other bodily signs.
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IMPORTANCEIMPORTANCE
CREATING AN IMPRESSION…..EVENCREATING AN IMPRESSION…..EVEN
BEFORE YOU INTERACT.BEFORE YOU INTERACT.
ACTIONS SPEAK LOUDER THAN ACTIONS SPEAK LOUDER THANWORDS.WORDS.
MOST OF THE TIME THE IMPRESSIONMOST OF THE TIME THE IMPRESSION
IS RIGHT.IS RIGHT.
BL IS A NATURAL PROCESSBL IS A NATURAL PROCESS
BL & TONE GO HAND IN HAND.BL & TONE GO HAND IN HAND.
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WHY ????WHY ????
SPEED OF WORDS…SPEED OF WORDS…
WHILE TALKING 100 WPMWHILE TALKING 100 WPM
WHILE THINKING 800 WPMWHILE THINKING 800 WPM700 WPM ARE EHIBITED THROUGH700 WPM ARE EHIBITED THROUGH
BODY LANGUAGE!!!BODY LANGUAGE!!!
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UNDERSTANDING HAPPENSUNDERSTANDING HAPPENS
THROUGH…THROUGH…
VOICE MODULATION " #8$VOICE MODULATION " #8$WORDS " 7$WORDS " 7$
NON VERBAL COMMUNICATION " %%$NON VERBAL COMMUNICATION " %%$
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Facial ExpressionFacial Expression
Eye contactEye contact
GesturesGestures
Head, Body Shape and PosturesHead, Body Shape and Postures
Appearance Appearance
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A popular saying goes like this. ”TheA popular saying goes like this. ”The
face is the inde of the heart”.face is the inde of the heart”.
!hatever we feel deep within!hatever we feel deep within
ourselves is at once reflected in theourselves is at once reflected in the
face. It plays an important role inface. It plays an important role inface-to-face communication, weface-to-face communication, we
convey a lot without speaking a wordconvey a lot without speaking a word
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"very body knows that eye contact"very body knows that eye contact
is of paramount importance in allis of paramount importance in all
face-to-face communication.face-to-face communication.
!hen we look at somebody face!hen we look at somebody face
we primarily focus on his eyes andwe primarily focus on his eyes andtry to understand what he means.try to understand what he means.
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T' ()*+,- /'/'23 4 -5/*6 '*6T' ()*+,- /'/'23 4 -5/*6 '*6
-2*6 35* -2 '- -5' 92:2-2*6 35* -2 '- -5' 92:2
'*3;5'*. T') (-) - '5) +/(53-23'*3;5'*. T') (-) - '5) +/(53-23
5' +2 ,2')+2 /'-2+2 :+3;35' +2 ,2')+2 /'-2+2 :+3;3
;*+2 :5*.;*+2 :5*.
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In any face-to-face communicationIn any face-to-face communication
or meeting or interie! the !ay !eor meeting or interie! the !ay !ehold our head, "ody shape andhold our head, "ody shape and
posture is ery important#posture is ery important#
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Appearance, for our purpose,Appearance, for our purpose,includes clothing, hair, #ewellery,includes clothing, hair, #ewellery,
cosmetics etc. All these may seemcosmetics etc. All these may seemunrelated to body language. Butunrelated to body language. Buton having a closer look we findon having a closer look we findthat they are very meaningfullythat they are very meaningfullyrelated to our face, eyes, gestures,related to our face, eyes, gestures,
etc.etc.
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NONVERBAL
BEHAVIOR
1. B5+*96 '5',3 :-9
<. S+33+2 :+3 '*
,5**'6 43 9+,9+2
*+3)#. A5/* ,5**' 2 ,'*3
=. H-2* ,-*(' >'+2
>-,9%. T-((+2 5 5;//+2
4+2'5*
INTERPRETATION
1. C24+'2,'<. B5'/
#. D'4'2*+'2'**=. A2'56 45;*35-3+26
-((5''2*+2
%. I/(-3+'2,'
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INTERPRETATIONINTERPRETATION
HEADEYES DOWN WHEN SCOLDEDHEADEYES DOWN WHEN SCOLDED HEAD UP WHEN SCOLDEDHEAD UP WHEN SCOLDED EYES SMALLEYES SMALL
HANDS ON WAISTHANDS ON WAIST HANDS BEHINDIN POCKETHANDS BEHINDIN POCKET FIST CLOSED WITH FINGER POINTINGFIST CLOSED WITH FINGER POINTING PALM OPEN AND POINTINGPALM OPEN AND POINTING
HANDS ON FOREHEAD COVERING THEHANDS ON FOREHEAD COVERING THEFACEFACE
ARMS LEGS FOLDED ARMS LEGS FOLDED
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ARMS BEHIND HEAD ARMS BEHIND HEAD ARMS BEHIND " FISTS FIST HOLDING AN ARM ARMS BEHIND " FISTS FIST HOLDING AN ARM
HANDS IN FISTSHANDS IN FISTS HANDS IN POCKET " THUMBS VISIBLEHANDS IN POCKET " THUMBS VISIBLE SCRATCHING NOSE6 HAIR6 EAR TOUCHING NOSE SCRATCHING NOSE6 HAIR6 EAR TOUCHING NOSE
NECKNECK
PEN EYE GLASSES TIP IN MOUTHPEN EYE GLASSES TIP IN MOUTH HAND RESTING ON CHEEK LIPS IN A FIST WITHHAND RESTING ON CHEEK LIPS IN A FIST WITHINDE FINGER POINTING UPWARDSINDE FINGER POINTING UPWARDS
HANDS RESTING UNDER CHINHANDS RESTING UNDER CHIN FINGERS RUBBING ON THE CHINFINGERS RUBBING ON THE CHIN
HOLDING AN OB@ECT WITH BOTH HANDS " TIGHTLYHOLDING AN OB@ECT WITH BOTH HANDS " TIGHTLYCLASPEDCLASPED
RUBBING YOUR PALM FIDGETING WITH NAILS RUBBING YOUR PALM FIDGETING WITH NAILS OB@ECTSOB@ECTS
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BUT…DIFFERENT GESTURES HAVEBUT…DIFFERENT GESTURES HAVE
DIFFERENT MEANINGS IN DIFFERENTDIFFERENT MEANINGS IN DIFFERENT
COUNTRIESCOUNTRIES N+2 3' '-N+2 3' '- Y'* +2 /*3 *,+'3+'*Y'* +2 /*3 *,+'3+'* N +2 */' (-53* 4 G5'','6 Y;*-+-6B;-5+-6 -2 T;59')N +2 */' (-53* 4 G5'','6 Y;*-+-6B;-5+-6 -2 T;59')
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R-+*+2 ')'>5:*R-+*+2 ')'>5:*
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C*' ')'*C*' ')'* >5' 5 *''() +2 A/'5+,->5' 5 *''() +2 A/'5+,-
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P+23+2.P+23+2. P+23+2 :+3 3' +2' 4+2'5 +* ,//2 +2 N53P+23+2 :+3 3' +2' 4+2'5 +* ,//2 +2 N53
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WALKINGWALKING
Walking can reflect many characteristics f a c!lt!re"Walking can reflect many characteristics f a c!lt!re"
#r e$am%le&#r e$am%le&
I2 (-53* 4 A*+- -2 */' 4 3' M+'I2 (-53* 4 A*+- -2 */' 4 3' M+'
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I2 @-(-2 -2 K5'-6 '5 :/'2 ,//2)I2 @-(-2 -2 K5'-6 '5 :/'2 ,//2)
:-9 - (-,' 5 3: >'+2 /-' ,/(-2+2.:-9 - (-,' 5 3: >'+2 /-' ,/(-2+2.
A*+-2* 43'2 5'-5 W'*3'52 :/'2 -* > A*+-2* 43'2 5'-5 W'*3'52 :/'2 -* >
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-+3 -2 - /5' ;(5+3 (*3;5'-+3 -2 - /5' ;(5+3 (*3;5' ""
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FOR ALL OF US…FOR ALL OF US…
Becoming sensitive to the cluesBecoming sensitive to the clues
of Body language can help usof Body language can help us
communicate more effectivelycommunicate more effectivelywith people.with people.
We can understand what peopleWe can understand what people
are saying even when they areare saying even when they are
not talking.not talking.
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We can sense when people areWe can sense when people are
silent and digesting information,silent and digesting information,
or when they are silent andor when they are silent andconfused.confused.
We can share feelings too strongWe can share feelings too strong
or too difficult to be expressed inor too difficult to be expressed in
words,words,
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Or decode secret messagesOr decode secret messages
passing silently from person to passing silently from person to
person, person, And we may spot contradictions And we may spot contradictions
between what people say andbetween what people say and
what they really mean.what they really mean.
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Finally, we can learn to be moreFinally, we can learn to be more
sensitive to our own bodies tosensitive to our own bodies to
see how they express our feelingssee how they express our feelingsand to see ourselves as othersand to see ourselves as others
see us.see us.
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M+2 3' B)T-9M+2 3' B)T-9
B' C-5'4; :+3 3' -2*-9'B' C-5'4; :+3 3' -2*-9'
E*3->+* ')' ,23-,3E*3->+* ')' ,23-,3
W' /;*3 >' ;5*''*W' /;*3 >' ;5*''*
G5-,'4; /'/'23G5-,'4; /'/'23
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E-*+) +*+>' -*(',3 4E-*+) +*+>' -*(',3 4
,//;2+,-3+2.,//;2+,-3+2. A* +23'2*+3) 3 3' (5,'** 4 A* +23'2*+3) 3 3' (5,'** 4
,//;2+,-3+2.,//;2+,-3+2.
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-2 9* 4 5-2+-3+2.-2 9* 4 5-2+-3+2.
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N2'5>- ,//;2+,-3+2N2'5>- ,//;2+,-3+2
P'(' 45/ +44'5'23P'(' 45/ +44'5'23>-,95;2 -2 ,;3;5'*>-,95;2 -2 ,;3;5'*
N ;*'6 I4 +*3'2'5 +* +2-33'23+'.N ;*'6 I4 +*3'2'5 +* +2-33'23+'.I2'44',3+' +2 -5' -3'5+2.I2'44',3+' +2 -5' -3'5+2.
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THANK'( AN)THANK'( AN) …..…..
∗ YOURYOUR
∗ 3;3*3;3*
∗ '('5+'2,'*'('5+'2,'*
∗ ;'*3+2*;'*3+2*