Download - Bpm Survey 4493
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Highlights of AIIMs
BPM Industry Study13 July 2007
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Survey sponsored by...
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Survey Respondents Represent a Wide Range ofCompany Sizes and Vertical Industries, With a Focuson the U.S. Market
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How many employees are there in your
organization?
50%
26%
24%
1-100
101-1,000
>1,000
Figure 1:How many employees
are in your organization?
State and local govt
Consultants
Banking and finance
Insurance
Utilities, oil and gas
Federal govt
Manufacturing
Figure 2:Major vertical industries
in survey (%)
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19%
23%
18%
23%
9%
8%
Line of Business
Executive
RM
DM
IT
Other
Figure 3:
What is your role in
the organization?
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Survey Respondents Represent Rich and VariedExperience Base
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31%
18%29%
16%
7%
None
Next 6 months
Departmental only
Integrating across depts
Enterprise strategy
Figure 4:
What is your orgs
experience with RM
and DM?
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BPM
ECM
Workflow
Bus Process analytics
Enterprise application integration
Business process re-engineering
Document process outsourcing
Figure 4: What is your understanding of
the following terms?
% that fully understand the term
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11%
11%
32%
25%
20%
None
Next 6 months
Departmental onlyIntegrating across depts
Enterprise strategy
Figure 5:
What is your orgs
experience with BPM?
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A Solution Without a Clear Owner
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68%
32%
YES
NO
Figure 6: Do you have
a specific group in your
org responsible for
BPM?
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Success is Not Guaranteed
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6%
16%
25%
16%
36%
Little to no successInitially difficult; now some success
Dept success; no enterprise success yet
Leveraged early success into repeatable improvements
Very successful at enterprise level
Figure 8: What is the
success of your
organizations BPM
initiative?
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Which Comes First? Process or Content?
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7%
38%
26%
30%
BPM a subset of ECM
ECM a subset of BPM
Two separate initiatives; some intersection
Not related
Figure 9: In terms of
technology, what
relationship do you see
between ECM and
BPM? (From 2007 State
of ECM Industry Survey)
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Back Office and Customer Service Head the Listof Targeted Business Applications for BPMInitiatives
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Cust serviceBack office operationsOrder entry and billing
Compliance managementCompliance documentation
Manuf and fulfillmentSupply chain or logistics
IT servicesSales and marketing
HRGeneral admin
Risk managementR&D
Customer communicationsVendor communications
Figure 11: In which business
applications have you
ALREADY implemented a BPM
solution?
Cust serviceBack office operationsOrder entry and billing
Compliance managementCompliance documentation
Manuf and fulfillmentSupply chain or logistics
IT servicesSales and marketing
HRGeneral admin
Risk managementR&D
Customer communicationsVendor communications
Figure 10: In which business
applications MIGHT your
organization implement a
BPM solution?
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Lessons Learned: Plan and Get Educated
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Budget overrun
Excessive scope creep
Internal politics
Underest process and org issues
Low user acceptance; poor design
Uneven usage; poor enforcement
Failed to prioritize high-value content
Failed to address taxon and metadata
Poorly defined business case
Underest content migration issues
Failed to define benefits beyond unit
Lack of training internal staff
Lack of training external suppliers
Figure 12: What is THE MOST IMPORTANT obstacle
or problem to overcome in your organization with
regards to BPM?
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4%
33%
32%
19%
11%
Figure 13: What is the level of need
in your organization for vendorindependent training on BPM?
None
Some
Moderate
Significant
Urgent
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BPM Requires Justification, But No Single BestApproach Exists
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39%
36%
12%
4%8%
Dont know
Not important at allSomewhat unimportant
Somewhat important
Very important
Figure 14: How important is it in
your organization to justify BPM
investments?
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Total cost of ownership
Net present value
ROI
Internal rate of return
Payback period
Figure 15: Which approach to justification is used in your
organization with regards to BPM investments? (Can
check more than 1; only those reporting at least one)
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BPM Has a Wide Reach
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23%
25%26%
21%
4%
Dont understand the question
Not likelySomewhat likely
Likely
Very likely
Figure 17: How LikelyWould Your Organization
be to Use a BPM Solution
that Manages Both
Outbound and Inbound
Segments of a BusinessProcess?
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BPM Not a Turnkey Implementation Held Closeto Home
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Cust service
Back office operations
Order entry and billing
Compliance management
Compliance documentation
Manuf and fulfillment
Supply chain or logistics
IT services
Sales and marketing
HR
General adminRisk management
R&D
Customer communications
Vendor communications
Figure 18: Which Processes are Candidates for a BPM
Solution that Would Include Both Outbound and InboundCapabilities?
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5%5%
5%
38%
47%
Integrate BPM with Other Systems
Customized Packaged Solution
Hosted/SaaS
Outsourced/Not SaaSOther
Figure 19: Which Best
Describes Your Organization's
Approach to Implementation of
BPM Solutions?
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10%
12%
25%
47%
6%
Dont know; dont understand
Not likelySomewhat likely
Likely
Very likely
Figure 20: How Likely
Would Your Organization
Ever Consider a
"Software as a Service"
to Meet its BPM Needs?
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Survey sponsored by...
For more information, see our blog:
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