![Page 1: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/1.jpg)
The More Things Change, the More They
Stay the Same Generational Differences
in Veterinary Medicine
Mike Pownall, DVM, MBAwww.slideshare.net/mpownall
![Page 2: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/2.jpg)
• 32 Staff• 94% Female• 50% Millennials
![Page 3: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/3.jpg)
“The children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” Socrates
![Page 4: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/4.jpg)
![Page 5: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/5.jpg)
![Page 6: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/6.jpg)
What is in a business?
![Page 7: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/7.jpg)
• Creates recurring value in exchange for revenue
• Organized mixture of people of different ages and personalities within and outside the company
People are our biggest asset & expense!!!!!
![Page 8: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/8.jpg)
Our Biggest Challenges?
COMMUNICATION
MOTIVATION
![Page 9: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/9.jpg)
![Page 10: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/10.jpg)
![Page 11: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/11.jpg)
Traditionalists
• 1925-1945Boomers• 1946-1964
Gen X• 1965-1982
Millennials• 1982-2004
![Page 12: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/12.jpg)
Experiences Influence Us
![Page 13: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/13.jpg)
![Page 14: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/14.jpg)
Tuition & Debt Costs
in 2015 Dollars1980 2015
Tuition - $10,500Min Wage - $8.50
Annual Debt – ($2,000)
6 yrs Debt – ($12,000)
$32,400 (640%)$7.25 (-14%)
-$25,155-$151,000 (1258%)
www.trends.collegeboard.comwww.dol.gov
![Page 15: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/15.jpg)
Starting Salaries in 2015 Dollars
1980 2015$53,782 $67,000 (24%)
https://vet.osu.edu/assets/pdf/education/clubsOrgs/vbma/invitingElephant/invitingTheElephant.pdf
https://www.avma.org/news/javmanews/pages/150615a.aspx
Cost of tuition increased by 1258%
Salaries increased by 24%
![Page 16: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/16.jpg)
Quiz Time• Which cohort is the most competitive?• Which cohort values career
opportunities the most?• Which cohort thinks it is appropriate
to do what they are told to do?• Which cohort values feedback the
most?• Millennials is the answer for all• Economist.com
![Page 17: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/17.jpg)
“There is no way that the quality of customer service can exceed the quality of the people who provide it”Liz Tahir. Retail Consultant
![Page 18: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/18.jpg)
4 Steps to HR Success
1. Hiring2. Training3. Reviewing4. Compensating
![Page 19: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/19.jpg)
Hire the smileTrain the skill
![Page 20: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/20.jpg)
![Page 21: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/21.jpg)
Values & Vision
![Page 22: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/22.jpg)
Company Culture
![Page 23: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/23.jpg)
Active Management
![Page 24: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/24.jpg)
Consistency
![Page 25: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/25.jpg)
Explain Expectati
ons
![Page 26: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/26.jpg)
TrainingHire the Smile
Train the Skill
![Page 27: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/27.jpg)
TrainingHire the Smile
Train the Skill
![Page 28: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/28.jpg)
Employee Reviews• 360 degree• Formal discussion regarding
performance• Basis for goal setting for entire year• Provide expectations and guidelines for
desired behaviours• Tie personal behaviour to Culture,
Strategy, Vision• Provide guidance for wage increases
and bonus calculations
![Page 29: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/29.jpg)
Tracking Performance
• Check-in meetings held at least monthly
• Managers keep track of what was discussed
• “Performance Log” + Gold Star tracking introduced
![Page 30: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/30.jpg)
Difficult Conversatio
ns
![Page 31: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/31.jpg)
Difficult Conversations
• Set expectations• 24 hour rule• Vent up• Don’t triangulate• People deal with it directly
first• Then meeting with all
involved
![Page 32: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/32.jpg)
Things you should know about giving critical/difficult feedback to
me• Setting – Where I prefer to receive it:• Timing – When I prefer to receive it:• If you want to give me critical/difficult
feedback make sure you:• You can “trigger” my hot button by:• I will probably react by:
![Page 33: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/33.jpg)
Keeping StaffMoney isn’t everything
What else does your staff value?
![Page 34: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/34.jpg)
“There is nothing wrong with today’s youth that 20
years won’t cure”
Anonymous
![Page 35: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/35.jpg)
Job Hunting• 92% were looking for another job• “My main goals are to be
satisfied with my job and to make sure I earn the highest possible level of compensation. If I find a better place in terms of these aspects, then there is no harm in changing jobs.”
![Page 36: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/36.jpg)
Factors to Retain Staff
• Support from senior mgmt• Training• Influence without authority• Mentoring
MITSloan.com
![Page 37: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/37.jpg)
Motivation
![Page 38: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/38.jpg)
MotivationAutonomyMasteryPurpose
Drive – Dan Pink
![Page 39: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/39.jpg)
”Young people need models, not critics”
John Wooden
![Page 40: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/40.jpg)
![Page 41: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/41.jpg)
Work Attitudes• “No one else at my company can do the work while I’m
away.”• “I want to show complete dedication to my company and job.”• “I don’t want others to think I am replaceable.”• “I feel guilty for using my paid time off.”
43% of “Work Martyrs” are Millennials59% of Millennials feel shame at taking time off
https://hbr.org/2016/08/millennials-are-actually-workaholics-according-to-research
![Page 42: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/42.jpg)
Bringing it Home• Don’t dwell on differences• Consider life stages• Hire well• Build collaborative relationships• Study workforce motivation• Foster cross generational
mentoring
![Page 43: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/43.jpg)
Questions?
![Page 44: Bridging the Generational Gap in the Veterinary Workplace - NWVMA 2016](https://reader033.vdocument.in/reader033/viewer/2022042907/58809c151a28abd8158b5abb/html5/thumbnails/44.jpg)
Keep In Touch
www.oculusinsights.net
www.slideshare.net/mpownall