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Telecom Expense Management
(TEM)
Epsys Users Association
Presented by:
Alan Powell
September 30, 2008
for
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What is TEM?
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AUDITAUDIT
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Telecom Expense Management
Creates a proactive (repeatable & auditable)approach
Focuses on process improvement
Gets companies out of the business of managinginvoices
Minimizes PHD skills required to oversee disparityacross carrier billing platforms
Allows skilled employees to focus on coreservices
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How does this affect my company?
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Market Observations
Increasing telecommunications infrastructurecomplexities
Growing telecommunications spend disproportionatelymore wireless
More responsibility given to IT, but no headcount adds
Economic environment forcing short-term and long-termcost savings initiatives
Wireless expenses difficult to manage due to complexand ever-changing rate plans, which are growing rapidly
Limited visibility into telecom spend (Who is doing what)
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Market Observations
Insufficient tools to manage spend; lack of resources or timecommitment
Inconsistent tracking and management of contracts and usage(Policy enforcement)
Tracking of wireless assets decentralized and challenging tomanage; change management is a nightmare
Too many invoices that require manual processing
Spend by department, location or user is challenging toquantify
Average time to process an invoice is between 7 and 27.6 days(Aberdeen Group)
Average cost to process an invoice is $10-15 (IOMA)
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Compliance Concerns
Federal Rules of Civil Procedure (access to data)
Sarbanes Oxley
IRS Listed Property Rules (depreciation and tax)
Business vs. Personal W2 actionable item (employee benefit)
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Focusing on Non-Core Functions
Current systems in place today for:
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Does This Look Like You?
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Management Pain
Employees spending too much time on tacticaland manual processes
CXO/Sr. Mngt. applying pressure and asking
questions about increasing costs - needs detailsand explanation
Poor data integrity makes it difficult for strategicbusiness decisions to be made on telecom
Spends valuable time working with employeesand/or chasing disputes that can not be resolved
Poor tracking and follow up on disputes whichmeans many times the money is never recovered
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Employee Pain
Not able to focus on meaningful projects due to manualprocess ofhandling invoices, tracking down credits,researching orders etc
Unable to adequately audit every bill for accuracy impossible task
Have to be a bill expert for every carrier and type of service
Carrier follow up causes long delays
Capable ofhandling more meaningful tasks throughoutorganization
Re-key data for A/P or send file to them to be keyed
Bills are sometimes paid late
Reporting accurately is difficult and info must be compiledfor each request
Take vacation and the workload grows! Its not worth it!!
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Common Client Goals
GOAL 1 Ensure WIRELESS &WIRELINE services areaccessible, reliable, and secure
GOAL 2 Reduce Costs
GOAL 3 Improve Visibility
GOAL 4 Provide a method to accurately allocatewireless costs throughout the corporate hierarchy
GOAL 5 Implement a simple, non-intrusive process ofreconciling invoices and managing wireless
services
GOAL 6 Central, accurate and easy to access wirelesstelecom inventory
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Are all assets managed equally?
Wireless Expense Management
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Wireless Expense Management
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Without automation, savings are often offset bymounting administrative costs
Optimize services,rate plans &providers
Reduce usage viaincreased monitoring
Identify billing errors
Reconcile inventory
10-30% Hard Savings
Automation
40-70% Soft Savings
Eliminate manualdata collection &paper trails
Automate allocation
Automate invoiceprocessing
Centralize dataaccess
Automation for Efficiency
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What does BroadSource do?BroadSource acts as your resource for managing the tactical areas of telecomexpense management so you can focus on meeting your core business objectives.
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Expense Management
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OneSource: How Does it Work?
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Step: 1
BSIBSI
ClientClient
Step: 3 Step: 4 Step: 5 Step: 6
Key Business Benefits
Visibility
Control
Operational Efficiencies
BSI receives alltelecom
invoices andimports intoOneSource
OneSourceaudits all
telecom invoicesand identifiesdisputes
Employee(s)approves
disputes, newwireless
equipment* andinvoices forpayment
OneSourcecreates A/P file
for processingand makes billpayment
A/P receivespayment file forprocessing into
A/P System
Step: 2
Changemanagementreports forinventory control
Automation for Efficiency: How
Does itW
ork?
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OneSource: Quarterly SpendAnalysis
Detailed analysisand trendingincluding:
-Spend by month
-Spend by service
-Savings summary
-Spend by location
-Spend by carrier
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Getting Started
Implementation staff completed 95percent of the overall Telecom ExpenseManagement implementation
Customer works with BroadSource togather all relevant invoices, contracts andother telecom data and answer a fewsimple questions
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BroadSource Customers
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The expert in TEM technology and services for companies(SaaS)
In business for over 8 years with focus on several key
verticals
Named to Inc. Magazines 26th annual ranking of the 500
fastest growing private companies in the United States.
Recognized as one of Georgias Top 40 most innovativecompanies
About BroadSource
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Expense Management
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Thank You.
www.broadsource.com
1-866-BROADSOURCEAlan W. PowellSVP Sales & Business Developmento 678-507-1260