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Budget Cuts During a Mobility Boom:Best Practices for Stretching Your Wireless Budget and Managing the Wireless Device Lifecycle
Keith MartinDirectorFederal Civilian Programs
Joshua GarrettIT DirectorSprint Special Fulfillment
August 24, 2011
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Mobility Isn’t What it Used to Be!
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“Why would I want to do anything besides talk on a cell phone?” “..now it’s (voice) less than half of
the traffic on mobile networks.” Dan Hesse, CEO Sprint (May 2010)
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Mobility Trends
• Device Proliferation- Multiple O/S ?- Phones, PDAs, Hotspots, Telemetry!
• Skyrocketing Data Usage- Controlling cost as data doubles yearly?- Carrier investment in capacity/technology?
• Debating Centralization vs. BYOD- BYOD: Bring Your Own Device?- Centralized administration and support?
• More Power = More Danger- Security and policy enforcement?
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Along with the benefits comes a host of issues for managing an expanding mobility program
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Agenda
• About Sprint Special Fulfillment
• Wireless Budget Best Practices- Policy- Asset Management- Plan Optimization- International- Cost Allocation- Employee Contribution
• Managing Device Life Cycle
• Questions?
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About Sprint Special Fulfillment
• Formed 10 Years Ago
• Complete Lifecycle Management- Procurement- Kitting / Deployment- End User Support- Billing- Reporting
• Handle Largest Sprint Customers- Manage 750,000+ Lines
• Manage Multiple Carriers- Free Service for Sprint Customers
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Wireless Policy Creation AND Enforcement
• Defining Wireless Policy- Personal Use?- Downloads?- Roaming / International?- Wireless is a Privilege
• Communication of Wireless Policy- Agreement by Users- Updated
• Enforcement of Wireless Policy- Determination of Abusers- Communication / Reminders- Management Escalation
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Asset Management
• Understanding Current Wireless Inventory- Carrier Bills- Existing Inventory- Survey of Users- Suspending Unknown Devices (Data Cards)
• Combine Inventory w/ HR Database- Phones assigned to former employees?- Phones assigned externally?
• Updated / Reconciled Monthly- Identify Devices Added Outside Program- Kick-out Process
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Plan Optimization (Reactive)
• Pool Management- Pool under or over
• Generally 10% over usage
- Historical Trends
• Optimization Reports- Voice Usage- Zero Usage (How Many Months?)- Data Usage- Text Messaging Plans
• Managing Early Termination Fees (ETF)
• 411 Charges- Free Alternatives
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Plan Optimization (Pro-active)
• Pulling Live Carrier Data- Voice Minutes- Data Usage
• Identify Policy Violations Before Bill is Generated
• Proactive Changes- Pool Management- Text Message Plans- Data Usage
• Avoid the “Netflix Moment”
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International Traveler Costs
• Most Expensive Costs for Individual Users- Data Most Expensive- SSF Record is $110,000 for One User
• Education of Users- Wifi vs. Network Data
• Loaner Phone Programs- International-Specific Phones- Local Phone Numbers
• Integration w/ Travel Booking System- Proactively Add International Roaming
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Cost Allocation / Re-Billing
• Pre-Bill Reconciliation- Ensuring Charges = Contract- Find Unknown Lines
• Standard Re-Bill- Large Bills Broken Down- Pass-Through of Carrier Charges
• Cost Allocation Billing- Cost Per Minute vs. Billed Costs- Departments Pay for Actual Usages- Re-Billing Feed in Preferred Format
• Reporting Available- Individual Invoice- Department Reporting- Program Reporting
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Employee Contribution to Expense
• Split Billing Solutions- Certain Charges billed Personally (Downloads)- Charge Threshold
• Blended Usage Model- Per Diem Paid by Employee for Personal Use- Personal Use Allowed- Cheaper than Personal Phone- Allowed to Own Phone Number
• Devices Expectations are Higher
• Run Through Payroll or Credit Card
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Managing Device Lifecycle
• Customer Ordering- Custom Portal w/ Customer Terminology- Coverage Algorithm- Data Usage Calculator- Role-Based
• Customer-Defined Fulfillment- Activation, Asset Tags, Quick Start Guides- Receipt Verification
• Help Desk Teams- Customer-Specific w/ Program & Policy Famliarity
• Reporting
• Device Recycling- Wipe, Recycle and Money Back
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Questions?
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