© 2013 NetSpeed Learning Solutions. All rights reserved. 1
Driving an Accountable and Collaborative Culture
December 18, 2013
© 2013 NetSpeed Learning Solutions. All rights reserved. 2
Webinar Objectives
• Implement 10 questions asked every day by accountable collaborators
• Capitalize on the four principles that support joint effort toward common goals
• Adopt eight communication practices that drive a high-performance culture
• Build peer power in your organization
© 2013 NetSpeed Learning Solutions. All rights reserved. 3
About Cynthia Clay
• 25+ years of experience• Author of Peer Power (John
Wiley)• An expert in collaborative,
engaging virtual learning• Committed to helping
organizations build accountable collaborators
© 2013 NetSpeed Learning Solutions. All rights reserved. 4
Tweet
#peerpower
© 2013 NetSpeed Learning Solutions. All rights reserved. 5
Purpose Poll
What got you here today?
6© 2013 NetSpeed Learning Solutions. All rights reserved.
Our Story
1992 •Began as an independent consulting practice•Provided organization and leadership development to Pacific NW clients
2000 •Developed NetSpeed Leadership (blended learning)•Expanded nationally
2006 •Developed Blazing Service (blended learning)•Began to experiment with interactive, VILT using web conferencing
2007 •Developed NetSpeed Fast Tracks™ (integrated learning system)
2008 •Rebranded the company as NetSpeed Learning Solutions•Repurposed all programs for VILT
2009 •Introduced the Virtual Facilitator Trainer Certification course•Published Great Webinars
2011 •Published Peer Power•Launched the Peer Power virtual training program
2012 •Established as virtual learning experts•Wiley & Sons republish both Great Webinars and Peer Power
We help clients successfully transition to
virtual learning and virtual leadership
© 2013 NetSpeed Learning Solutions. All rights reserved. 7
Negative Signs
What signs tell you that there might be a lack of accountability in your organization?
© 2013 NetSpeed Learning Solutions. All rights reserved. 8
Business Impact
What business impacts do organizations experience when accountability is low?
© 2013 NetSpeed Learning Solutions. All rights reserved. 9
Business Impact Poll #1
• Missed opportunities or targets• Reduced productivity• Lost customers• Inability to retain key employees• Increased conflict• Little risk-taking or innovation• Low employee morale• Average or poor performance
© 2013 NetSpeed Learning Solutions. All rights reserved. 10
Positive Signs
What signs tell you that teams are collaborating well in your organization?
© 2013 NetSpeed Learning Solutions. All rights reserved. 11
Business Impact
What business impacts do organizations experience when collaboration is high?
© 2013 NetSpeed Learning Solutions. All rights reserved. 12
Business Impact Poll #2
• Creative solutions• Increased productivity• Retained customers• High employee engagement• Less unproductive conflict• Willingness to take risks• High employee morale• Increased revenue
© 2013 NetSpeed Learning Solutions. All rights reserved. 13
Get Set
Mindset
Will SetSkill Set
Do they know HOW?
Do they know WHAT?
Do they know WHY?
© 2013 NetSpeed Learning Solutions. All rights reserved. 14
Mindset Poll
How confident are you that your team has the right Mindset (they know WHAT to do, the goals and targets they must meet)?
© 2013 NetSpeed Learning Solutions. All rights reserved. 15
Skill Set Poll
How confident are you that your team has the right Skill Set (they know HOW to communicate, collaborate, and resolve conflicts)?
© 2013 NetSpeed Learning Solutions. All rights reserved. 16
Will Set Poll
How confident are you that your team has the right Will Set (they know WHY their targets matter and WHY their performance makes a difference)?
© 2013 NetSpeed Learning Solutions. All rights reserved. 17
Accountable Collaboration
Think of a time when you worked on a high-performance team. The team produced great results and worked together collaboratively.
What factors created accountable collaboration on that team?
© 2013 NetSpeed Learning Solutions. All rights reserved. 18
Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzledo I own?
3. How do I make sure that mypuzzle pieces fit seamlesslywith the pieces that others own?
© 2013 NetSpeed Learning Solutions. All rights reserved. 19
Ten Questions
4. How do I demonstrate respect for eachperson on this team?
5. What can I do each day tostrengthen my relationshipswith my co-workers?
© 2013 NetSpeed Learning Solutions. All rights reserved. 20
Ten Questions (Poll 1)
Which of these first five questions is the most important question you should be asking TODAY?
© 2013 NetSpeed Learning Solutions. All rights reserved. 21
Ten Questions
6. How do I support open, transparent communication on my team?
7. How can I improve existing processes to get better results?
8. How will I contribute positivelyand constructively, withoutblaming others, when problemsarise?
© 2013 NetSpeed Learning Solutions. All rights reserved. 22
Ten Questions
9. What else (what more) can I do tocontribute to the team’s results?
10.How can I work jointly with co-workersto address obstacles to the team’ssuccess?
© 2013 NetSpeed Learning Solutions. All rights reserved. 23
Ten Questions (Poll 2)
Which of these second five questions is the most important question you should be asking TODAY?
© 2013 NetSpeed Learning Solutions. All rights reserved. 24
Four Principles
24
© 2013 NetSpeed Learning Solutions. All rights reserved. 25
Four Principles
© 2013 NetSpeed Learning Solutions. All rights reserved. 26
Be Real
• Share your views and goals.• Acknowledge reality.
How did Carmen apply these practices?
© 2013 NetSpeed Learning Solutions. All rights reserved. 27
Four Principles
© 2013 NetSpeed Learning Solutions. All rights reserved. 28
Take Responsibility
• Be responsible for your experience.
• Communicate with others.
How did Stan apply these practices?
© 2013 NetSpeed Learning Solutions. All rights reserved. 29
Four Principles
© 2013 NetSpeed Learning Solutions. All rights reserved. 30
Extend Respect
• Listen, listen, listen.• Allow others to solve their own
problems.
How did Helen apply these practices?
© 2013 NetSpeed Learning Solutions. All rights reserved. 31
Four Principles
© 2013 NetSpeed Learning Solutions. All rights reserved. 32
Build Relationships
• Get input.• Seek solutions that benefit all.
How did Bill apply these practices?
© 2013 NetSpeed Learning Solutions. All rights reserved. 33
Five Strategies
© 2013 NetSpeed Learning Solutions. All rights reserved. 34
Nine Challenging Coworkers
Common Behavior
© 2013 NetSpeed Learning Solutions. All rights reserved. 35
Virtual and Classroom
© 2013 NetSpeed Learning Solutions. All rights reserved. 36
Peer Power
Published in 2012 by John Wiley & Sons
© 2013 NetSpeed Learning Solutions. All rights reserved. 37
Classroom and Virtual
• Six modules for maximum flexibility• Based on adult learning principles• Interactive and collaborative• Practical skill-building• Easily customizable
© 2013 NetSpeed Learning Solutions. All rights reserved. 38
Online Tools
• “About You” Assessment• “About Them” Assessment• Podcasts and Knols at NetSpeed Fast Tracks™• Post-class Reinforcement at the NetSpeed
Coach Learning Center™
39© 2013 NetSpeed Learning Solutions. All rights reserved.
The Learning Center
© 2013 NetSpeed Learning Solutions. All rights reserved. 40
NetSpeed Fast Tracks™
© 2013 NetSpeed Learning Solutions. All rights reserved. 41
Train-the-Trainer Model
• Certify internal trainers• Face-to-face and virtual options• License the complete program
© 2013 NetSpeed Learning Solutions. All rights reserved. 42
Delivery Model
• Bring in our certified trainers• Face-to-face and virtual options• License the complete program
43© 2013 NetSpeed Learning Solutions. All rights reserved.
• Build accountable collaborators at all levels• Reduce unproductive conflict• Meet the needs of virtual learners and leaders• Offer ready-to-launch blended programs• Report business impact• Receive flexible, responsive service
Benefits
44© 2013 NetSpeed Learning Solutions. All rights reserved.
• One person receives a copy of Peer Power• Download our ebook: Peer Patterns
Take Our Survey
45© 2013 NetSpeed Learning Solutions. All rights reserved.
• Take advantage of our Year End promotion• 15% off if paid by December 27, 2013• 10% off if paid by January 15, 2014
Year End Promotion
© 2013 NetSpeed Learning Solutions. All rights reserved. 46
Q & A
47
Thank You!