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04/26/2017
Building the Digital Utility of the Future
Ahmad Habibian, Ph.D., P.E.
Pennsylvania AWWA 2017 Conference | Hershey, PA | April 25‐27, 2017
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Agenda
What is a Digital Utility? Big Data: Foundation of Digital Utility Five Pillars of Digital Utilities Case Study – SSO Data Analyzer Why to Go Digital?
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What is a Digital Utility?
Also known as smart utility
Leverage Data
Operational Efficiency
Cost SavingEnhance Customer Service
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Examples of Digital Utility Benefits
Enhance customer service and experience by connecting and engaging with customers
Ensure regulatory compliance by monitoring and intervention Enhance system resiliency, improve damage assessment and
reduce recovery time Provide Automatic Meter Reading (AMR) to enhance revenue
Provide AMI capabilities to monitor system for leaks, condition, and water quality
Optimize pumping operations to save power costs Provide capability to remotely monitor equipment
performance and take corrective action Manage collection system to maximize inline storage and
minimize overflows
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Big Data: Digital Utility Foundation
Opportunity Big Data may be analyzed to reveal patterns, trends, and associations
and make projections
Challenge Extremely large data sets that need to be collected, transmitted,
stored and analyzed
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Veracity
VarietyVariety
Big Data Attributes: The 4 Vs
VelocityVelocity
VolumeVolume
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Five Pillars of Digital Utility
Internet of Things (IOTs)
Mobile information communication technology
Cloud storage services Data analytics Social platforms
Digital Utility
Internet of T
hings (IOTs)
Commun
ication Techno
logy
Clou
d Storage
Data Analytics
Social Platfo
rms
Big Data
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Internet of Things (IOTs)
Sensors Measure and monitor performance and operational parameters
Programmed Applications Capability Allows remote operation of various mechanical, electrical or
communication systems
Communication Capability Allowing access to real‐
time data
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Mobile Information Communication Technology
Allows data transmission through various channels Mobile Radio technology
Addresses “Velocity” attribute Issues
Volume of data Security concerns
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Cloud Storage Services
Allows organizing, storing and accessing large volume of data Limits the need for extensive hardware Provides flexibility to scale on demand and as needed More resilient disaster recovery techniques
Data will not be lost due to equipment malfunction, accidents, sabotage, or disaster
Potential for significant cost savings
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Data Analytics
Extract knowledge and Actionable intelligence to: optimize and improve performance troubleshoot operations reduce costs and enhance revenue improve customer service
Descriptive Analytics Data visualization Dashboards
Predictive Analytics Model Building Model Calibration Predict the future
DataReporting
AnalysisMonitoring Predictive
Analytics
What happened?
Why?
What is happening
now?
What will happen?
Action
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Social Platforms
Communicate with customers Provide up‐to‐the minute data
to customers on Billing information consumption data water quality data Leak alerts operation and maintenance alerts
Online Billing
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Case Study: SSO Data Analyzer
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• SSO data is depicted:– Geographically– Temporal Heat Map– Cause Histogram
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Alternative Presentation of Data
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• SSO data is depicted:– Geographically– Temporal Variation Graph– Tabular Listing
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Sorting CapabilityExample: Cause
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Zoom in Capability for Spatial Data
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Spatial & Temporal Data Filtered for CauseFor Example: Roots Only
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Spatial Data Filtered for Cause & Month/YearExample: Roots in April 2013
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Spatial Area Tool Selection
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Spatial Cluster Selection Tool
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Year to Year ComparisonsExample: Blockages in 2011, 2012, 2013 &2014
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Month‐Year ComparisonsExample: Grease in March 2011, 2012, 2013 &2014
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How to Get Started
VisionGap Analysis
ImplementationPlan of Action
Monitor Performance & Progress
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Why to Go Digital?
Customers Stay informed and engaged, have access to billing information and
consumption, water quality and other data
Managers Manage assets and processes and allocate resources
Operators with smart “Apps” on their mobile devices can Monitor, optimize, and troubleshoot assets & processes
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Questions/[email protected]