![Page 1: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/1.jpg)
Business Analysis
& Value Streams
![Page 2: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/2.jpg)
|
Strategy Analysis& Value Chains
Bert Noorman
IIBA Meeting April 2018
2IIBA Meeting April 2018
![Page 3: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/3.jpg)
|
Collaboration & cooperation
IIBA Meeting April 2018 3
![Page 4: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/4.jpg)
|
Agenda
� Strategy Analysis and Value Chains
� Example case (in small groups)
� Discussion and fights (big group)
� Famous last words
� Drinks
4IIBA Meeting April 2018
![Page 5: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/5.jpg)
|
BABoK Knowledge Areas
Figure 1.4.1:
RelationshipsBetweenKnowledgeAreas
7. Requirements
Analysis and
Design Definition
6. Strategy
Analysis
8. Solution
Evaluation
4. Elicitation and
Collaboration
5. Requirements
Life Cycle
Management
3. BA Planning
and Monitoring
5IIBA Meeting April 2018
![Page 6: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/6.jpg)
|
Strategy Analysis
6IIBA Meeting April 2018
![Page 7: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/7.jpg)
|
Uniform way-of-working …?
� Higher maturity and quality levels and faster
(don’t re-invent the wheel)
� Easier to cooperate and communicate
(teams, stakeholders)
� Individuals exchangeable
� Facilitate collective learning
� Allows re-use of models
7IIBA Meeting April 2018
![Page 8: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/8.jpg)
|
Current State and Future State models
8IIBA Meeting April 2018
![Page 9: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/9.jpg)
|
Value chains vs processes
process
process
process
process
process
process
process
process
process
process
process
process
process
process
process
process
process
process
bedrijf
sales
marketing
purchase
delivery
billing
support
ENTERPRISE
1
0
IIBA Meeting April 2018
![Page 10: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/10.jpg)
|
Collaboration between parties
throughbusinessprocesses
throughinformationexchange
1 2
between
11IIBA Meeting April 2018
![Page 11: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/11.jpg)
|
Example of Value Chain
customer sales delivery billing
Buy phone and subscription
12IIBA Meeting April 2018
![Page 12: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/12.jpg)
|
Example of Value Chain
customer
delivery
billing
sales
order
Business ValueBusiness ServiceBusiness Process
Where?
What?
Who?
13IIBA Meeting April 2018
![Page 13: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/13.jpg)
|
State model = “essential model”
14IIBA Meeting April 2018
![Page 14: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/14.jpg)
|
Different companies
dealer
importer manufacturer
“RDW”
customer
customers
etc.
cars+ orders
15IIBA Meeting April 2018
![Page 15: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/15.jpg)
|
From Products & Services to Operations
Direction
Products and Services,
Markets and customers
People and
roles / jobs
Operational
processes
Means
(especially IT)
16IIBA Meeting April 2018
![Page 16: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/16.jpg)
|
Business Essence
Direction
Products and Services,
Markets and customers
People and
roles / jobs
Operational
processes
Means
(especially IT)
Enterprise Model
Business
17IIBA Meeting April 2018
![Page 17: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/17.jpg)
|
Value Stream Patterns
customers products{ orders }
klant ……
Value chains
Information Needs
Contracts
Activities
Customer support
18IIBA Meeting April 2018
![Page 18: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/18.jpg)
|
Agenda
� Strategy Analysis and Value Chains
� Example case (in small groups)
� Discussion and fights (big group)
� Famous last words
� Drinks
19IIBA Meeting April 2018
![Page 19: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/19.jpg)
|
Business Analysis &Value Chains
Current State en Future State modellen
Simple example for discussion
20IIBA Meeting April 2018
![Page 20: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/20.jpg)
|
Example: Non-life Insurances
Sogeti PowerPoint Referentie 2014
Product / Service:indemnity insurance for consumers and businesses
Sign up for insurance
Handle Claiminsurancepolicies
21IIBA Meeting April 2018
![Page 21: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/21.jpg)
|
Agenda
� Strategy Analysis and Value Chains
� Example case (in small groups)
� Discussion and fights (big group)
� Famous last words
� Drinks
22IIBA Meeting April 2018
![Page 22: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/22.jpg)
|
Discussion topics (1,2,3,4)
23
Contract- Sign up- Change- Sign out
Usage- Claim
handling
Contact- Customer
services
Customers- Consumers- Business
“Relation”- Insurance
policies
Products- Different
Insurances
IIBA Meeting April 2018
![Page 23: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/23.jpg)
|
Discussion topics (5,6)
24IIBA Meeting April 2018
![Page 24: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/24.jpg)
|
Discussion topics (7,8)
25
New Product / Service:car insurance for consumers
Usage- Claim
handling
Contact- Customer
services
Contract- Sign up- Change- Sign out
“broker” InsurerCustomer
IIBA Meeting April 2018
![Page 25: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/25.jpg)
|
Discussion topics (9,10,11)
26
(Meta-)Data•Owner•Content (functional)………
•Retention period•……
Policy- Policyholder ref- Insured persons ref- Product ref- Product choices- Policy start date- Policy end date- ………
IIBA Meeting April 2018
![Page 26: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/26.jpg)
|
Discussion topics (12)
27
Payments
paymentsdue
shopCustomer shop supplier
Stockpattern
stockIIBA Meeting April 2018
![Page 27: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/27.jpg)
|
Discussion topics (13,14)
28
Sales
IIBA Meeting April 2018
![Page 28: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/28.jpg)
|
Discussion topics (15)
29
Where?
What?
Who?
IIBA Meeting April 2018
![Page 29: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/29.jpg)
|
Agenda
� Strategy Analysis and Value Chains
� Example case (in small groups)
� Discussion and fights (big group)
� Famous last words
� Drinks
30IIBA Meeting April 2018
![Page 30: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/30.jpg)
|
Key elements of a Current State model
� Essential model vs operational model
� Individual value chains vs overall enterprise model
� Integration of business processesand business information needs
� Focus on accountabilities (vsresponsabilities) and ownership
� Business services as a framework for IT-services
� Customer is the starting point (primary & secundary)
31IIBA Meeting April 2018
![Page 31: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/31.jpg)
|
3 additional remarks
32IIBA Meeting April 2018
Primary � secundairy value chains
Business processes � contributing parties & information needs
![Page 32: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/32.jpg)
|
Example: health insurer
Sign-up forInsurance
Customers/ insured
Lettertemplates
Otherchains
Customerservice
Sign-out,Modify …?
33IIBA Meeting April 2018
![Page 33: Business Analysis & Value Streams · BABoK Knowledge Areas Figure 1.4.1: Relationships Between Knowledge Areas 7. Requirements Analysisand Design Definition 6. Strategy Analysis 8](https://reader030.vdocument.in/reader030/viewer/2022040213/5ea5f33ae18e98217c3ca4f8/html5/thumbnails/33.jpg)
|
Conclusion …?
35IIBA Meeting April 2018