Upload File

Download - Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Transcript
Page 1: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Business Decision Management in 30 Minuten

Warum Geschäftsprozessmanagement ohne Entscheidungsmanagement nicht funktioniert

Dr. Juergen PitschkeBCS – Dr. Juergen Pitschke

Präsentation bei BPM in Practice 2014Hamburg, 10. Oktober 2014

Page 2: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

BCS – Dr. Jürgen Pitschke

© BCS-Dr. Jürgen Pitschke, 2003-2014 Seite 2

• Dienstleister Business Decision Management, Geschäftsprozessmanagement, Unternehmens-lösungen• Training/Coaching

• Qualitätssicherung

• Projektmanagement, Projektrealisierung

• Partnerschaften• Zertifizierter Partner für Decision Management

Solutions, James Taylor

• Signavio GmbH

Page 3: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Juergen Pitschke

© BCS-Dr. Jürgen Pitschke, 2003-2014

Ich bin Coach, Autor, Sprecher, Dozent, Berater, …

Ingenieur

- CBPP, TOGAF Level 2

- Mitglied OMG, The Open Group, GfO, IIBA, Business Architecture Guild, ASQF

- www.enterprise-design.eurow-two.com

3

http://www.enterprise-design.eu/
http://www.row-two.com/
Page 4: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

© BCS-Dr. Jürgen Pitschke, 2003-2014 4

Geschäftsprozess-management ist mehr als die

Beschreibung und Optimierung von Abläufen.

BPM anders denken

Page 5: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Die BPM-Trilogie: BPMN,CMMN,DMN

© BCS-Dr. Jürgen Pitschke, 2003-2014 5

BPMN

CMMN DMN

Page 6: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

© BCS-Dr. Jürgen Pitschke, 2003-2014 6

Ein wichtiges Problem:

Versteckte EntscheidungenUnbekannte Entscheidungen

BPM neu denken

Page 7: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Real-World Projekt

© BCS-Dr. Jürgen Pitschke, 2003-2014 7

• Organisation, die finanzielle Hilfe für Studentenbietet

• Verschiedene Programme für verschiedeneZielgruppen

• Projektziele:• Definieren der Soll-Prozesse

• Konsistente Handhabung der Anträge

• Möglichkeit neue Programme zu definieren

• Optimaler Einsatz der verfügbaren Mittel

Page 8: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Ist-Prozess

© BCS-Dr. Jürgen Pitschke, 2003-2014 8

• Geschäftsprozessmodell für die Bearbeitungeines Antrags

• Für jedes Programm eigener Prozess

Page 9: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Neues Prozessmodell

© BCS-Dr. Jürgen Pitschke, 2003-2014 Page 9

• Gültig für alle Programme

?

?

?

Page 10: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Was ist eine Entscheidung?

Typen von Entscheidungen

Operative Entscheidungen

Business Decisions

© BCS-Dr. Jürgen Pitschke, 2003-2014 10

Page 11: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Was ist eine „Business Decision“?

© BCS-Dr. Jürgen Pitschke, 2003-2014 11

• Eine Wahlmöglichkeit oder Selektion

• die auf Fakten basiert

• die Unsicherheit beendet

• und Aktion zur Folge hat

Page 12: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Business Decisions: Kategorien

© BCS-Dr. Jürgen Pitschke, 2003-2014 12

Strategische Entscheidungen• Geringe Anzahl, große Auswirkung

• Sollten wir diese Firma übernehmen?

Taktische Entscheidungen• Management und Steuerung, moderate Auswirkung

• Sollten wir den Prozess reorganisieren?

Operative Entscheidungen• Tägliche Entscheidungen, hohes Volumen

• Bestes Angebot für diesen Kunden? Akzeptanz eines Antrags?

Page 13: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Entscheidungsumfang und Auswirkung

© BCS-Dr. Jürgen Pitschke, 2003-2014 13

StrategischeEntscheidung

Taktische Entscheidung

Operative Entscheidung

Page 14: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

© BCS-Dr. Jürgen Pitschke, 2003-2014 14

Analytische Entscheidungen

versus

Vorhersagende Entscheidungen

BDM anders denken

Page 15: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Decision Discovery

© BCS-Dr. Jürgen Pitschke, 2003-2014 15

• Entscheidungen identifizieren

• Entscheidungen beschreiben

• Anforderungen spezifizieren

• Anforderungen vervollständigen

Page 16: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Geschäftsprozesse

Entscheidungen entdecken

© BCS-Dr. Jürgen Pitschke, 2003-2014 16

Business Intelligence

Brainstorm

KPIs

Micro Decisions, versteckte

Entscheidungen

Page 17: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Inhalte von Entscheidung

© BCS-Dr. Jürgen Pitschke, 2003-2014 17

Berechtigung Validierung Berechnung

Risiko Betrug Chancen

OptimierungZiel-

bestimmung?

Page 18: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Best Practice: Decision Scope

© BCS-Dr. Jürgen Pitschke, 2003-2014 18

• Entscheidungen abgrenzen:• Was ist die Frage?

• Was sind mögliche Antworten?

• Vorsicht bei Fragen, die „und“ oder „oder“ enthalten

• Begrifflichkeiten klären

• Entscheidungen als Black-Box behandeln

• Die Schnittstellen der Entscheidung sind im Fokus

• Verzetteln Sie sich nicht beim “WIE” die Entscheidung getroffen wird

Page 19: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Zulässige Antworten

© BCS-Dr. Jürgen Pitschke, 2003-2014 19

• Typ der Antwort

• Einzelne Antwort

• Optionsliste

• Struktur mit Teilen

• Zusätzliche Information

• Nachrichten

• Warnungen

• Anmerkungen

• Erklärungen

Typ Beschreibung AnmerkungenJa/Nein Ja oder Nein Oder Wahr/Falsch, 0/1, usw.

Nummer Numerischer Wert Oft auf Werte in einem Bereich beschränkt

Spezifischer Wert

Werteliste Z.B. Akzeptieren, Zurückweisen, Weiterleiten

Datenwert Wert in einer Datenbank Spezifizieren, wie die Optionsliste abgerufen wird

Andere Allgemein eine Zeichenkette oder ein Textblock

Z.B. E-Mail-Inhalt für eine bestimmte Nachricht

Struktur Werteliste: Eine Menge vonerlaubten Werten

Eingebettete Entscheidungen

Page 20: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Decision Model and Notation (DMN)

© BCS-Dr. Jürgen Pitschke, 2003-2014 Seite 20

• OMG-Standard

• “… provide a common notation that is readily understandable by all business users... DMN creates a standardized bridge for the gap between the business decision design and decision implementation.”

• Version 1.0, bmi-13-08-01.pdf

• FTF in Arbeit

Page 21: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

DMN - Überblick

© BCS-Dr. Jürgen Pitschke, 2003-2014 21

• Anwendungsfälle• Fachliche Modellierung einer Entscheidung

• Modellierung der Anforderungen für die Automatisierung einer Entscheidung

• Implementierung einer automatisierten Entscheidung

“Conformance Level”

Page 22: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

DMN -Überblick

© BCS-Dr. Jürgen Pitschke, 2003-2014 22

Page 23: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

DMN Decision Tables (Rulesheets)

© BCS-Dr. Jürgen Pitschke, 2003-2014 23

Special Discount

Type of Order Web -

Customer Location US -

Type of Customer Wholesaler Retailer -

Special Discount % 10 5 0

F 1 2 3

Credit Limit Assignment

Credit Limit

Income

< $40,000 >= $40,000

Card TypeStandard $1,000 $2,000

Gold $1,500 $2,500

Applicant RiskU

Applicant Age Medical History Applicant Risk Rating1

> 60Good Medium

2 Bad High3 [25..60] - Medium4

< 25Good Low

5 bad Medium

Regeln in Zeilen

Regeln in SpaltenKreuztabelle oder

“klassisch”

Page 24: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

DMN – Decision Table Hit Policies

© BCS-Dr. Jürgen Pitschke, 2003-2014 24

• Single hit• Unique- only a single rule can be matched• Any- all matching rules have the same output• Priority- return the match with the highest priority• First - first hit by rule order

• Multiple hit• No order• Output order - decreasing priority order• Rule order- depends on the order of the rules• Aggregation

• Collect• Sum• Min• Max• Count• Average

Page 25: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Entscheidungstabellen analysieren

© BCS-Dr. Jürgen Pitschke, 2003-2014 25

• Grundprinzip:• Regeln für die Darstellung von Entscheidungstabellen

• Regeln für die Analyse der Zusammenhänge der Werte innerhalb einer Regel

• Regeln für die Analyse der Zusammenhänge zwischen Regeln

Page 26: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

FEEL/S-FEEL

© BCS-Dr. Jürgen Pitschke, 2003-2014 26

• Entscheidungstabellen enthalten Ausdrücke.

• DMN spezifiziert FEEL/S-FEEL als Sprache zur Darstellung solcher Ausdrücke.

FEEL … Friendly Enough Expression LanguageS-FEEL … Simple FEEL

• FEEL/S-FEEL ist explizit zur Verwendung in den anderen Standards der BPM-Trilogie vorgesehen.

Page 27: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Charakteristika einer Entscheidung

© BCS-Dr. Jürgen Pitschke, 2003-2014 27

• Wiederholbarkeit

• Messbarkeit

• Time-to-Outcome

• Komplexität

• Decision Value Decay

• Organisatorische Abbildung• Own

• Make

• Impacted by

Page 28: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Werkzeuge für BDM

© BCS-Dr. Jürgen Pitschke, 2003-2014 28

• Signavio• Vorführung im Foyer möglich

• DecisionsFirst

• BizzDesign (TDM – Implementation)

• BCS• Hilfsmittel für Workshops

Page 29: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

DMN -Überblick

© BCS-Dr. Jürgen Pitschke, 2003-2014 29

Page 30: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

© BCS-Dr. Jürgen Pitschke, 2003-2014 30

Beginnen Sie Entscheidungen zu sehen!

Wie starten?

Page 31: Business Decision Management in 30 Minuten · Credit Limit Assignment Credit Limit Income < $40,000 >= $40,000 Card Type Standard $1,000 $2,000 Gold $1,500 $2,500 Applicant

Weitere Veranstaltungen

© BCS-Dr. Jürgen Pitschke, 2003-2014 31

• Nächster Decision Management Workshop:24./25. November 2014, Dresden

• Nächste KonferenzenBPM Summit, 13./14. November 2014, Berlin2. Modeling Day ASQF, 2. Dezember 2014, Nürnberg

• Kontakt:[email protected]@jpitschke


Top Related

Business Credit Card Application Form Limited Companies ... bank of scotland/busine… · You can ask to increase or decrease your Business Credit Limit or your Cash Limit at any
Business Credit Card Application Form Limited Companies ... bank of scotland/busine… · You can ask to increase or decrease your Business Credit Limit or your Cash Limit at any
Your Journey to Credit Limit Increases with VanquisYour Journey to Credit Limit Increases with Vanquis Plan your route to a higher credit limit milestone by milestone. Sometimes in
Your Journey to Credit Limit Increases with VanquisYour Journey to Credit Limit Increases with Vanquis Plan your route to a higher credit limit milestone by milestone. Sometimes in
UOB SUPPLEMENTARY CREDIT CARD(S) CREDIT …...UOB SUPPLEMENTARY CREDIT CARD(S) CREDIT LIMIT ADJUSTMENT APPLICATION FORM Please mail the completed form to us. Please allow two weeks
UOB SUPPLEMENTARY CREDIT CARD(S) CREDIT …...UOB SUPPLEMENTARY CREDIT CARD(S) CREDIT LIMIT ADJUSTMENT APPLICATION FORM Please mail the completed form to us. Please allow two weeks
40,000 lives; 40,000 Souls
40,000 lives; 40,000 Souls
Understanding Credit Agreement Basics: Deals & Facilities · Understanding Credit Agreement Basics: Deals & Facilities ... Sub-limit LC Sub-limit Swingline ... – Often defined in
Understanding Credit Agreement Basics: Deals & Facilities · Understanding Credit Agreement Basics: Deals & Facilities ... Sub-limit LC Sub-limit Swingline ... – Often defined in
Visa ® Credit Card Program Management Product upgrades Limit increases
Visa ® Credit Card Program Management Product upgrades Limit increases
Calibrating the Single-Counterparty Credit Limit between ... · Calibrating the Single-Counterparty Credit Limit between Systemically Important Financial Institutions March 4, 2016
Calibrating the Single-Counterparty Credit Limit between ... · Calibrating the Single-Counterparty Credit Limit between Systemically Important Financial Institutions March 4, 2016
Downloaded from - Broker : Loyal ...€¦ · Post Natal limit of Rs. 1,500 and New Born limit of Rs.2,000) Normal Delivery Rs. 25,000* Caesarean Delivery Rs. 40,000* (*Including Pre
Downloaded from - Broker : Loyal ...€¦ · Post Natal limit of Rs. 1,500 and New Born limit of Rs.2,000) Normal Delivery Rs. 25,000* Caesarean Delivery Rs. 40,000* (*Including Pre