Download - Business English Lesson 5 - Iceps
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Business EnglishLesson 5
Gordana Ranđić
16.11.2020. Novi Sad
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Content:
• Warm-up & Homework
• Get ready: Short Discussion
• Reading: Telephoning (blog post)
• Vocabulary: Telephoning
• Listening: Taking a Message
• Language Box: Phrasal Verbs
• Speaking / Writing: Role Play
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Warm-up & Homework
• Vocabulary Revision
• Returning a Product Revision
• Homework: Return Form
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Get ready!
• Discuss:
– How do you answer phone calls from friends? From business partners?
– Why is having good phone etiquette important in business?
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Reading: Telephoning (blog post)
• Read and fill in the blanks:
• Listen and practice your pronunciation:
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Vocabulary: Telephoning
• courtesy = učtivost
• Hello, this is … = Zdravo, ovde …
• I’m calling from … = Zovem iz …
• May/Could I speak to … = Mogu li dobiti …
• Is … available = Da li je … slobodan?
• switchboard =(telefonska) centrala
• Can you connect me to extension …? = Možete li me povezati sa
lokalom …?
• Nice speaking to you. = Bilo mi je drago pričati sa
Vama.
• Thank you for your time. = Hvala vam na
izdvojenom vremenu.
• I’ll call you back on … = Pozvaću Vas ponovo na …
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Vocabulary: Telephoning Exercise 3• Complete the table:
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Vocabulary: Telephoning Exercise 4• Write a word similar in meaning to the
underlined part:
• :
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Listening: Taking a MessageExercise 5• Listen and mark as true or false:
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Listening: Taking a MessageExercise 6• Listen and complete the conversation:
. . .
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Listening: Taking a MessageExercise 6• Listen and complete the conversation:
. . .
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Language Box: Phrasal Verbs
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Language Box: Phrasal Verbs• Complete the sentences with the most
suitable phrasal verb:
1. ‘The phone’s ringing.’ – ‘I’ll _____ it _____.’
2. Sorry, I’ve got to go now. I’ll _____ you _____ later.
3. ‘Could I speak to Mr. Barring, please?’ – ‘I’ll _____ you _____.’
4. I tried to call you several times last night, but I couldn’t _____.
5. I was going to explain the details when suddenly we were _____.
6. Could you _____ for a moment. I’ll check the figures for you.
7. I was waiting for a couple of minutes but there was no answer, so I _____.
8. Sorry, I can’t hear you very well. Could you _____?
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Speaking / Writing: Role Play
• Useful Language:
– Good morning. This is … speaking.
– I’m sorry. ... isn’t in right now.
– I’d better leave a message with you.
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Speaking / Writing: Role Play
• Using the language, act out the roles:
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Speaking / Writing: Role Play
• Homework: Leave a note for a client.
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Thank you for your attention! ☺