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Presentation of the international 2-year project
HEI-UP
Improvement of Business Process Management in
Higher Education Institutions
BPM Summit EE 2013
T. Rozman, I. Ruseva, M. Tsvetkova
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Presentation of the award winning project
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Section 1: Company description
HEI-UP CONSORTIUM consists of 7 project partners from Austria (IMC FH Krems, ISCN) Slovenia (BICERO Ltd, DOBA Faculty) Bulgaria (AUBG) Lithuania (WLBC) Poland (SZSWBC)
2 international consulting companies 5 private business faculties
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Section 2: Case Study Summary Info
Target: Higher Education Institutions (HEIs) in EU (and wider)HEI management: dean, programme director, CIO, CEO, HRM, CRM, CTO, QM, PM,
CFO.Students of management or similar: potential, studying, graduated.Teaching staff internal, contractual.External stakeholders of HEIs: agencies, subcontractors.
Project duration: 2 years (oct. 2012 –dec. 2014)
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Section 3: Project evaluation (results)
The purpose: To improve the visibility of HEI processes to all stakeholders: management, students, professors,
Objectives: http://www.bpm-hei.eu/index.php/about-the-project Results:
RESEARCH ABOUT BPM STATE and KNOWLEDGE IN HEIs PROCESS FRAMEWORK for HEIs THE INTERNATIONAL CONSORTIUM TRAINING MATERIALS E-LEARNING platform (150 participans from mostly EE EU and
other countries: SI, AT, PL, LT, BG, SRB, CRO, UAE) THE ECQA CERTIFICATION (BUSINESS PROCES PROFESSIONAL
for HEIs)
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Section 3: resultsHEI process framework
2nd level: Process groups
1st level: Key process areas
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Section 3: results The learning materials
The learning materials consist of 5 learning elements:
U1.E0. Introduction, U1.E1. Teaching processes, U1.E2. Studying processes, U1.E3. Research processes, U1.E4. Development processes, U1.E5. Management and supporting processes.
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Section 3: resultsThe certification system
ECQA Certified Business Process Manager:
Management Systems, Managing BPM projects, BPM and Modelling, Documenting Business Processes, Choosing your BPM tool/platform, Human factors in BPM, Motivating people for process change
This is 2nd level certification and it covers the BPM methodology.
ECQA Certified Business Process Professional in Higher Education Institutions:
Teaching processes, Studying processes, Research processes, Development processes, Management and supporting processes
This is 1st level certification and it covers the content of the processes.
Lifelong learning: BPM
Competencies clustering
EU wide certification
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Section 3: resultsThe course
The course is available as blended type of the training:
e-learning part: 5 weeks course (incl. examination), gives a broad overview of the HEI processes, available in Moodle LMS, exchange of international experiences, Includes: learning materials, webinars, multimedia, interaction
between participants, practical assignments, weekly tutors
optional - coaching part: analysis of specific processes in your HEI, live 90 -180 min. sessions.
150 e-learning participants so far
(sept-nov 2013)
100 participants so far (apr-nov 2013)
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Section 3: resultsThe course for managers
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Section 4: BPM Project deployment
Methodology: For HEI processes identification: quantitative (survey) and qualitative (live
focus groups and virtual collaborations) Process mapping: Process landscape methodology (ARIS), BPMN (examples
of process models) Process description: ISO9001 compliant (process map, activities description,
key perfomance indicators, outputs, inputs, references, roles)
Technology: ARIS Express (process models) Google Docs, Spreadsheets, Presentations (teamwork on training materials
and process descriptions)
Intially unplanned results (extra): Mapping of ECQA (European Certification and Qualification Association)
processes Re-definition of Content Management processes at DOBA Faculty
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Be a part of it!
www.bpm-hei.eu
Trainings.ecqa.org
LinkedIn group Business Process Manager Business Process Manager in HEIs
Join the consortium!
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Reference to authors
Training Material version 2013 was developed within the international consortium “Certified Business Process Manager for Higher Education Institutions Committee (HEI-UP-TMC)”:
• This presentation: Dr. Tomislav Rozman, BICERO, Business Informatics Center Rozman Ltd., Slovenia (partner, idea),
• IMC Fachhochschule Krems, Austria (Applicant partner),
• DOBA Faculty of Applied Business and Social Studies Maribor, Slovenia (partner),
• I.S.C.N. International Software Consulting Network LTD (partner),
• Vakaru Lietuvos verslo kolegija, Lithuania (partner),
• SZCZECINSKA SZKOLA WYZSZA COLLEGIUM BALTICUM, Poland (partner),
• American University in Bulgaria, Bulgaria (partner).
Development of Training Material was funded with the support of the European Commission under:
LIFELONG LEARNING PROGRAMME, Erasmus Multilateral
Contract no.: 2011-3846/001-001, Project no.: 518035-LLP-1-2011-1-AT-ERASMUS-ECUE
This publication reflects the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.