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Business Process Reengineering
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Sagar MandalAbhishek RoyAvinash KodicalDarrel D’SouzaTanmayi C.Nethra
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Reengineering is the fundamental rethinking and redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service and speed.
What is BPR?
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A group of logically related tasks that use the firm's resources to provide customer-oriented results in support of the organization's objectives
What is a Business Process?
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• Demanding• Sophisticatio
n• Changing
Needs
Customers
• Local• Global
Competition
• Technology• Customer
Preferences
Change
Why Reengineer?
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Complacency
Political Resistance
New Developments
Fear of Unknown and Failure
Why Organizations Don’t Reengineer?
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Cost
Quality
Service
Speed
BPR Seeks Improvements In
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Systems Philosophy
Global Perspective on Business Processes
Radical Improvement
Integrated Change
People Centred
Focus on End-Customers
Process-Based
Key Characteristics
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TransformationInputs Outputs
Feedback
Environment
Systems Perspective
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Added Value
• BPR Initiatives must add-value over and above the existing process
Customer-Led
• BPR Initiatives must meet the needs of the customer
Process Based
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Sustainable
• Process improvements need to become firmly rooted within the organization
Stepped Approach
• Process improvements will not happen over night they need to be gradually introduced
• Also assists the acceptance by staff of the change
Radical Improvement
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Viable Solutions
• Process improvements must be viable and practical
Balanced Improvement
s
• Process improvements must be realistic
Integrated Change
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Business Understandi
ng
Empowerment &
Participation
Organizational Culture
People-Centred
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Process improvements must relate to the needs of the organization and be relevant to the end-customers to which they are designed to serve
Focus on End-Customers
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{
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Key Steps
Select The Process & Appoint Process Team
Understand The Current Process
Develop & Communicate Vision Of Improved Process
Identify Action Plan
Execute Plan
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Review Business Strategy
and Customer
Requirements
Select Core Processes
Understand Customer
Needs
Don’t Assume
Anything
Select the Process
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Appoint BPR Champion
Identify Process Owners
Establish Executive Improvement Team
Provide Training to Executive Team
Appoint the Process Team
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Core Skills Required
Capacity to view the organization as a whole
Ability to focus on end-customers
Ability to challenge fundamental assumptions
Courage to deliver and venture into unknown areasAbility to assume
individual and collective responsibility
Employ ‘Bridge Builders’
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Execute Plan
Qualify/certify the process
Perform periodic qualification reviews
Define and eliminate process problems
Evaluate the change impact on the business and on customers
Benchmark the process
Provide advanced team training
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