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CALIFORNIA MEDICAL & HEALTH RESOURCE
MANAGEMENT
Based upon the 2011 Public Health and Medical Emergency Operations Manual
5/13/2011
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OBJECTIVES List positions and levels of the Health &
Medical Mutual-Aid System Describe responsibilities of the Healthcare
Provider prior to submitting a resource request to the MHOAC
List several required elements of the Medical & Health Resource Request Form
Describe the path of a Medical & Health Resource Request submitted from a local healthcare provider
Describe difference between mobilizing Personnel and mobilizing equipment or supplies
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www.DisasterDoug.comRESOURCE REQUESTING WITHIN AN OA During an emergency, Medical and Health
providers request resources, unavailable through other sources, from the MHOAC.
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HEALTHCARE PROVIDER
Corporate
Vendor
Cache
MHOAC
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MHOAC PROGRAM The MHOAC Program will coordinate resource
fulfillment within the Operational Area and through all available suppliers.
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MHOAC
LOCAL CACHES
HEALTHCARE PROVIDERS
SUPPLIERS
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MUTUAL-AID If the MHOAC Program cannot satisfy the
request for additional resources from within the OA, the MHOAC may request health and medical resources through the California Health & Medical Mutual-Aid System.
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FOLLOWING THE REQUESTING PATHFOR MEDICAL & HEALTH RESOURCE REQUESTS
What is expected of Providers? What is expected of the MHOAC Program? What is expected of local OES? What is the role of the RDMHC Program?
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WHAT IS EXPECTED OF PROVIDERS? Prior to submitting a resource request to the
MHOAC, the provider should confirm the following:
The resource need is immediate and significant (or anticipated to be so).
The supply of the requested resource has been exhausted, or exhaustion is imminent.
The resource is not available from internal or corporate supply chain.
The resource or an acceptable alternative is unavailable from other vendors.
The resource is unavailable through pre‐existing agreements.
Payment/reimbursement issues have been addressed.
5/13/2011
www.DisasterDoug.comCOMPLETE THE RESOURCE REQUEST: MEDICAL & HEALTH FORM 5/13/2011
Incident Name,Date, &Time
Big Rock Incident
9/11/2012
1310
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Requestor Number(for tracking purposes)
Big Rock Incident
9/11/2012
1310 MHXLA-12-001
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Requestor Name, Agency, Position,
Phone / Email
Big Rock Incident
9/11/2012
1310 MHXLA-12-001John Smith, Acme Healthcare,
Emergency Preparedness Coordinator(555) 123-4567, [email protected]
www.DisasterDoug.comCOMPLETE THE RESOURCE REQUEST: MEDICAL & HEALTH FORM 5/13/2011
Describe Mission / Tasks
Big Rock Incident
9/11/2012
1310 MHXLA-12-001John Smith, Acme Healthcare,
Emergency Preparedness Coordinator(555) 123-4567, [email protected] Alternate Care Site
www.DisasterDoug.comCOMPLETE THE RESOURCE REQUEST: MEDICAL & HEALTH FORM 5/13/2011
Order Sheet – See Attached
Big Rock Incident
9/11/2012
1310 MHXLA-12-001John Smith, Acme Healthcare,
Emergency Preparedness Coordinator(555) 123-4567, [email protected] Alternate Care Site
www.DisasterDoug.comCOMPLETE THE RESOURCE REQUEST: MEDICAL & HEALTH FORM 5/13/2011
Reply / Comments from
Finance:
Big Rock Incident
9/11/2012
1310 MHXLA-12-001John Smith, Acme Healthcare,
Emergency Preparedness Coordinator(555) 123-4567, [email protected] Alternate Care Site
Approved for payment. PO # 12-18365
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Finance Section Signature
(Name, Position, Signature)Date / Time
Big Rock Incident
9/11/2012
1310 MHXLA-12-001John Smith, Acme Healthcare,
Emergency Preparedness Coordinator(555) 123-4567, [email protected] Alternate Care Site
Approved for payment. PO # 12-18365
JP Jones, CFO 9/11/12
www.DisasterDoug.comCOMPLETE THE RESOURCE REQUEST: MEDICAL & HEALTH FORM 5/13/2011
•Line #•Priority•Detailed Description
1 U RN- Public Health2 U N95 Masks
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•Kind/ Rx Strength•Type/Rx (unit or conc.)•Quantity Requested•Expected Duration of Use
1 U RN- Public Health2 U N95 Masks
-- -- 5 72 hrsN95 -- 100 7 days
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•Suggested Source(s) of Supply:•Suitable Substitute(s):•Special Delivery Comment(s):
1 U RN- Public Health2 U N95 Masks
-- -- 5 72 hrsN95 -- 100 7 days
N100, suitable substitute for N95
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•Deliver to/ Report to POC(Name, Position, Phone#, Email, Radio, etc.)
1 U RN- Public Health2 U N95 Masks
-- -- 5 72 hrsN95 -- 100 7 days
N100, suitable substitute for N95
Acme Healthcare - 123 Mountain Rd(555) 123-4567
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MHOAC PROGRAM After receiving a request for resources, confirm
the resource need is immediate and significant (or anticipated to be so), and assess local availability or alternatives. Consider: Has the supply at the requesting facility/agency of the
requested resource been exhausted, or is exhaustion imminent?
Is the resource or an acceptable alternative available from other vendors, providers, or Public Health Department caches within the OA?
For EMS assets, has EMS Agency been notified? Have payment/reimbursement issues been
addressed? (i.e. Approved by requesting agency’s Finance Section, or local government authorization for reimbursable assets)
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MHOAC PROGRAM Immediately notify the RDMHC Program that the
resource is needed and work with the RDMHC Program to refine the resource request before formal submittal of the request to the local OES office.
Submit the formal request to the local OES Coordinator (or Operational Area EOC, if activated) by fax or email for approval and entry into RIMS.
Note: The formal RIMS data entry process must not delay the resource request through the RDMHC from moving forward.
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MHOAC PROGRAM Provide a copy of the resource request to the
RDMHC Program by fax or email.
Contact the OES Coordinator (or OA EOC) to confirm receipt of the request and submission into RIMS.
Contact the RDMHC to confirm receipt of the request.
5/13/2011
www.DisasterDoug.comRESOURCE REQUESTS: MEDICAL & HEALTH 5/13/2011
www.DisasterDoug.comFILLING A RESOURCE REQUEST FROM OUTSIDE THE OA When a request for medical or health resources is
received from the RDMHC for another OA, the MHOAC Program will:
Assess local medical/health providers for the needed resource(s).
Notify OES/OA EOC to ensure proper tracking and fulfillment of the resource request.
Notify RDMHC of the requested resource availability.
Continue to work with the RDMHC and local providers to ensure reimbursement issues are confirmed and delivery details are verified.
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MOBILIZING RESOURCES To facilitate the effective mobilization of
health and medical resources, the completed Health and Medical Resource Request Form must provide clear and detailed information and instructions in the Deliver to/Report to Point of Contact section.
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MOBILIZING PERSONNEL Agencies and/or organizations that agree to
provide personnel resources to an affected jurisdiction should notify the personnel to mobilize, and communicate detailed information regarding when and where to report for duty (e.g., Incident Command Post, Staging Area, Mobilization Center, or EOC).
The providing agency/organization should also arrange for transportation, food, lodging, security, and other support while enroute and advise the requesting jurisdiction regarding the resource’s anticipated needs upon arrival.
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MOBILIZING PERSONNEL Essential Elements:
Point‐of‐contact and delivery information that is complete, accurate, and provides the necessary detail for the personnel resource to be mobilized from portal to portal.
Contact information for mobilized personnel resources (cell phones, radio frequencies, etc.) while enroute to allow for information sharing, notification of travel hazards, change of assignment, change in reporting location, cancellation orders, etc.
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MOBILIZING PERSONNEL Essential Elements:
Clear instructions regarding the mission/task assignment.
Resource order number (for resource confirmation and tracking purposes)
Special mobilization instructions, including security or recommended equipment/personal gear they should carry, based on the anticipated length of the assignment, situation and resource availability in the affected area.
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www.DisasterDoug.comMOBILIZING EQUIPMENT OR SUPPLIES Organizations or vendors that agree to
provide equipment or supplies to an affected jurisdiction should arrange for the material to be staged for shipment and be provided with detailed information regarding:
delivery contact information, location and time, special delivery requirements, etc.
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RESOURCE TRACKING Providing Entity: Once personnel resources have
arrived at the check-in site, the requesting entity is responsible for tracking the resources. Coordinate with the emergency management agency for the Operational Area (or Operational Area EOC if activated) to ensure resource status is properly tracked and updated in RIMS or other resource tracking system.
Requesting Entity: Coordinate with the MHOAC Program for the requesting OA. The providing entity may send an Agency Representative to the requesting entity (at the Incident Command Post or Unified Command) if needed.
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DEMOBILIZATION OF RESOURCES Providing Entity: Coordinate with the
requesting entity and MHOAC Program. Confirm when resource has returned to the point of origin.
Requesting Entity: Coordinate with the providing entity and MHOAC Program to demobilize provided resources.
5/13/2011
THANK YOU!
Doug Buchananwww.DisasterDoug.com