![Page 1: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/1.jpg)
1
Ministry of Commerce Camcontrol Directorate-General
Consumer Protection and Fraud Repression Department
Cambodia’s Report For "Major Consumer Protection Law Enforcement and Consumer Issues
Highlights"
27-29 August 2012, Bangkok, Thailand
![Page 2: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/2.jpg)
2
Outlines of the presentation
- Legal Framework covering the scope of CP
- Process of passing the law
- Consumer’s Complaint Handling Process
- Consumer’s Information & Education Campaign
- Issues and Challenges
![Page 3: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/3.jpg)
3
Legal Framework of CP
Even without a specific law on the consumer protection, the main law and other related laws covered the scope of CP:
- The constitution of Cambodia Art. 64:
“The State shall ban and severely punish those who import, manufacturing, sell illicit drugs,
counterfeit and expired goods which affect the health and life of the consumer.”
![Page 4: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/4.jpg)
4
Legal Framework…(Cont’d)
- Law on the Management of Quality and Safety of Product and Services
- Law on the Standard of Cambodia
- Law on the Management of Cosmetics
- Law Concerning Marks, Trade Names, and Acts of Unfair Competition
- Law on Banking
- Law on the Electricity
![Page 5: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/5.jpg)
5
Legal Framework…(Cont’d)
- Law on the Metrology
- Sub-Decree on Food Hygiene
- Sub-Decree on the Management of the Import of Live Animal and Meat Products.
- Sub-Decree on the Management of the Import of Fresh Vegetable
- Sub-Decree on Waste Management
- Sub-Decree on Printing of Warning on the Cigarette Package
![Page 6: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/6.jpg)
6
Other related legal tools under drafting process - Law on the Competition
- Law on the Consumer Protection
- Law on E-Commerce
- Law on Tobacco Control
- Law on the Secured Transaction
- Other related laws, sub-decrees and ministerial orders related CP are being considered to draft.
![Page 7: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/7.jpg)
7
Process to obtain CPL
- Specific Law on the Consumer Protection has been commissioned by UNCTAD
- Finalized since the early month of 2010 and available only in English Version
- Run out of budget to continue some more steps, incl. professional translation, workshop, meetings…
- Seeking financial assistance from all sources, incl. development partners.
![Page 8: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/8.jpg)
8
Steps of adopting CPL
Drafting the law Translate into Khmer Language
Reviewed by TG of MOC
Seminar and workshop
Submit for review from COM
Submit for discussion among line-ministries
National Assembly Senate Royal Promulgation
![Page 9: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/9.jpg)
9
Information and access to the domestic complaint handling
- Mailbox on the expression of opinion and complaint related to quality and safety of goods and consumer affairs have been placed in markets located in all city and provinces.
- Stickers on the same issue have been placed in supermarkets and stores.
- Announcement has been made through Radio and TV channels.
- Web-site development has been requested
![Page 10: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/10.jpg)
10
Information and access to the domestic complaint handling
![Page 11: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/11.jpg)
11
System of Consumer Complaint Handlings (Informal)
Consumer
Physical Mailbox
CCDG Branch & CP Department
Seller, Distributor, Supplier…..
CCDG
Court
Ministry
![Page 12: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/12.jpg)
12
Consumer’s information & Education Campaign
The campaign focus primarily on:
- Laws and regulations related to consumer’s rights and measures against commercial fraud.
- Health and safety, especially related to food products
- Hygienic conditions
- Understanding product’s labeling
- Impact of hazardous products (drug, tobacco,…)
![Page 13: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/13.jpg)
13
Consumer’s information & Education Campaign
- The arrangement has been made between the Ministry of Commerce and Ministry of Education for launching the campaign at schools.
- The campaigns are launched in the city and provinces: - at schools
- at the headquarter of market authority
- at special national events
![Page 14: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/14.jpg)
14
Materials for the Campaign
Laws and regulations covered the protection of Consumer’s interests
![Page 15: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/15.jpg)
15
Materials for the Campaign…(Cont’d)
Product’s Labeling and Hygienic Issues
![Page 16: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/16.jpg)
16
Materials for the Campaign…(Cont’d)
Product’s Hazards and Food-born Disease
![Page 17: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/17.jpg)
17
Materials for the Campaign…(Cont’d)
Efficient Use of Energy
Health Issues related to Tobacco
Use Health Issues
related to Drug
![Page 18: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/18.jpg)
18
Training for the Trainers
Training for Officers
![Page 19: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/19.jpg)
19
Issues and Challenges
- Specific law on Consumer Protection - Time consuming of having related laws and
regulations. - Commitment of Policy Making Level - No mechanism of consumer complaints handling
beside the court - Participation from all stakeholders including
consumers themselves - Voice to represent the consumers - Regional and Int’l Cooperation
![Page 20: Cambodia’s Report For Major Consumer Protection Law ...aseanconsumer.org/accp/uploads/files/usftc-s2-Cambodia-Ngoun... · For "Major Consumer Protection Law Enforcement and Consumer](https://reader034.vdocument.in/reader034/viewer/2022051722/5aa9fc517f8b9a95188d8c22/html5/thumbnails/20.jpg)
20
Thank You!
Consumer Protection and Fraud Repression Department, Camcontrol DG, MOC:
Hand Phone : (855) 12 876 321
Office Phone : (855) 23 426 166
Fax : (855) 23 426 166
E-Mail : [email protected]