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June 2010
Fiscal Year 2011 Budget Development Community Engagement Summary
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Our Goal
Educate community about our budget and challenges
Meaningfully engage the community
Educate & Engage as broadly as possible
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What We Did
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What We Did
Provide context for budget development– presentation & video
Preference survey– interactive audience response– online & paper format
6 budget development workshops
Neighborhood & community organization meetings
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KEY:
Blue Markers = Public Meetings
Red Markers = Neighborhood Meetings
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What We Did
Internal engagement (employees)
Online engagement
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How We Spread the Word
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How We Spread the Word
Passenger notices on vehicles
Advertising
Email – rider alerts– MetroConnections newsletter– Partner organization newsletters
Social media
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Who Participated
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Who Participated
27 participants at 6 budget development workshops
58 responses at 11 neighborhood/community meetings
27 employee paper surveys
380 online
Budget Workshops, 6%
Neighborhood Meetings, 12%
Employee Surveys, 6%
Online Surveys, 79%
492 total surveys
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Who Participated
1%
7%
17%
25%26%
0%
3%
20%
Under 18 yrs. 18 – 24 yrs. 25 – 34 yrs. 35-44 yrs 45-54 yrs 55 – 64 yrs. 65 – 73 yrs 74 + yrs.
age
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Who Participated
25%
2%6%
62%
15%22%
MetroBus MetroExpress MetroRail MetroAccess Metro RideShare I Don’t Use CapitalMetro
Capital Metro services used
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Who Participated
8%
1%0%3%
13%11%
16%
6%
42%
CentralAustin
SoutheastAustin
SouthwestAustin
NortheastAustin
NorthwestAustin
Leander Manor Del Valle Other
area of residence
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Who Participated
13%
7%
34% 33%
13%
Very Well Well Not VeryWell
Not at All No Answer
how well do you understand our budget?
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What We Heard
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What We Heard
rank options for increasing revenue
2.6 2.73.1 3.1
3.3
1
2
3
4
5Increase fares for UT &
ACC StudentsIncrease base fare $.25
and passesporportionately
Increase Cost of PassesOnly
Increase MetroAccessFares
Eliminate Free Fares
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What We Heard
rank options for reducing cost
1.92.2
2.5
3.4
1
2
3
4
5Contract out more
service at lower costReduce Capital
SpendingReduce MetroAccess
ServiceReduce Bus Service
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What We Heard
2.12.6 2.7
3.2
4.2
1
2
3
4
5Contract out more
service at lower costReduce Capital
SpendingIncrease Fares Reduce MetroAccess
ServiceReduce Bus Service
rank options for building reserves
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What We Heard
rank options for spending additional funds
2.2 2.32.6 2.7
1
2
3
4
5Add Local Bus Service Add MetroRail Service Add Express Bus
ServiceIncrease Reserves
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What We Heard
24%24%
53%
Increase Weekend Service Increase Midday Service Do Not Increase Service
what MetroRail service should be prioritized?
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What We Heard
rank optional capital projects for FY2011
2.1 2.2
2.7 2.8
1
2
3
4
5Shelters and benches
at Bus StopsBus stop accessibility Do not add any new
capital projectsBuying New Buses
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What We Heard
1.61.8
1.92.0 2.1
2.2 2.2
1
2
3MetroRail
systemimprovements
MetroAccessScheduling
SystemImprovements
Bus StopImprovements
Safety &Security
Buying newbuses
New TransitCenters
Freight RailImprovements
rank optional capital projects for next 5 years (select top 3)
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What We Learned
General Preferences for FY2011 Budget– preserve service levels– across the board fare increase slightly more tolerable than other
revenue options– add service, if feasible
-MetroBus-MetroRail weekends
- continue bus stop improvements programs
- General Preference for Longer-term- pursue contracting out more service to reduce costs and build reserves,
if feasible- capital investments in MetroRail and MetroBus stops
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What We Learned
13%13%
7%
34% 33%
9%2%
6%
25%
58%
Very Well Well Not Very Well Not at All No Answer
BeforeAfter
how well do you understand our budget?
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What We Learned
19%
0%
15%19%
47%
Very Useful Useful Not Very Useful Not Useful at All No Answer
how useful was this meeting?
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What We Learned
Engagement Process– decrease emphasis on Capital Metro hosted public forums– continue use of videos to provide context– continue use of surveys and work to broaden sample– investigate webinars and online meeting formats
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Next Steps
Thank participants June
Obtain Feedback from Board June
Finance develops proposed FY2011 Budget July - August
Draft FY2011 Budget presented to Board August
Report back to community August– survey results – how preferences are reflected in proposed budget– obtain feedback
Public hearing on proposed FY11 Budget September
Board adopts FY11 Budget September
Final report to community October