Biotech Giant Enhances Laboratory Mobility and
Response Time through Instrument Monitoring App
Life Sciences | Global Healthcare Company
Our client is a global leader in Diagnostics. The company provides diagnostics solutions, instrument
systems and tests to some of the largest medical laboratories in the world. Its modular analyser
instruments are designed to optimise test execution in high workload laboratories, and are critical to the
company’s research and development of medical solutions.
Aiming to accommodate the fast-evolving digital needs of its customers, the client needed a mobile
product that would provide real-time data on the status of the analyser systems and enable lab personnel
to remotely monitor the working condition of these systems from different areas of a laboratory.
The Business Context
The project goal was to create a highly-responsive,
multi-platform mobile solution that allows lab
managers, assistants and technicians to be
connected to their laboratory instruments at all
times. Because of iQuest’s long-standing
collaboration with the client, our Mobile Solutions
team was quickly able to propose a solution that
not only took into consideration all the technical
requirements, but also gave special attention to
the User Experience. This meant that in order to
ensure a fast user adoption the team had to
design an application which focuses as much on
the user experience and interaction as it does on
meeting all the system integration and
development needs.
iQuest ensured a high-quality of service by using a
comprehensive development environment
consisting of JIRA, Confluence, GitHub, and a
The Solution
Life Sciences | Global Healthcare Company
Life Sciences Case Study
custom-made automated crash reporting and
logging system. End-user acceptance testing was.
performed before the official release, with iQuest
also providing functional, system, integration and
performance testing.
The end product turns mobile devices into remote
viewers for connected instruments. It allows
operators to check the system status, manage daily
instrument setup and receive alarms and
notifications, while away from their workstation.
The application communicates with the Control
Unit over wireless LAN and periodically
interrogates for updated data on the overall
system statuses, module statuses and reagent
statuses. It also features authentication based on
user credentials and allows for alarm push
notifications for critical events, categorised by level
of severity.
The Business Impact
Life Sciences | Global Healthcare Company
Life Sciences Case Study
With the distribution of the application within its network of laboratories worldwide, the client was able
to adapt to the changing environment in which its customers operate. The new app is not only a
powerful tool for customers, but also a valuable addition to the company’s long-term client-service
strategy.
Key Benefits:
Constant access to real-time information
ensures issues are detected early-on,
securing service continuity.
Early Detection
A clear visual design and intuitive
navigation gives users a quick overview
of relevant information.
User Experience
Users can provide immediate response in
case of malfunction, keeping down times
to a minimum.
Quick Response Time
The application guarantees high
proactivity in preventing future failures,
lowering financial risk.
Predictive Maintenance
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iQuest. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.
iQuest is an independent, global IT services and solutions provider that for more than 17 years has been delivering
first-class software solutions to leading companies in Life Sciences, Telecom, Transportation, Financial Services, and
Energy. With a growing international presence, iQuest provides a full range of software development services,
integration services, and software products, all of which rely on the latest commerce, cloud, big data, and analytics
platforms.
Headquartered in Germany, iQuest currently employs more than 600 people, distributed across delivery centers in
Romania, as well as local and affiliate offices in Europe, the US and Asia.
www.iquestgroup.com
About iQuest