© Intense Technologies Limited© Intense Technologies Limited www.in10stech.com
Intense Technologies Limited
© Intense Technologies Limited
Case study
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© Intense Technologies Limited
Sophisticated B2B customers
Greater control
Consistent omni-
channel experience
Targeted communication and
preferred treatment
Greater transparency
Proactivity
Single view across
lines of business
Easy change
management
Expectations and how you can meet them?
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© Intense Technologies Limited
Sub-systems
Stakeholders
B2B
customers
A/c Managers and
Collection agents
CRM
Resellers
Management
Current IT Infrastructure
Complex web of processes
Legacy systems
CRM
ERP
Organizational challenges
Integrating data from
different legacy systems
for 360 degree view
Cross company
consistency and
transparency
All business functions
must meet customers’
needs proactively
Before scenario
© Intense Technologies Limited
Sub-systems
Stakeholders
B2B
customers
A/c Managers and
Collection agents
CRM
Resellers
Management
Current IT Infrastructure
Complex web of processes
Legacy systems
CRM
ERP
Before and after scenario
ERP
Sub-systems
Legacy systems
CRM
B2B
customers
A/c Managers and
Collection agents
CRM
Resellers
Management
Radical process simplification
Agile customer experience
platform
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© Intense Technologies Limited
Use case 1: B2B customer engagement
• Suggest best plans• Adheres to SLAs• Control revenue leakage
Faster and accurate service
Streamlined collections and lesser disputes
Service level agreement and Key performance indicator
reports
Telecom service
provider management Payments CRM Account manager
Single source of information enabling 360 degree view Alerts, notifications & reports
Role based access
• Creates roles according to geographies, departments
• Views consolidated bills• Analyzes spend
patterns
• Greater visibility & control- Personalized dashboard
• Timely payments• Purchase order
management
B2B Customers
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© Intense Technologies Limited
Use case 2: Hierarchy management
Enterprise hierarchies in billing
systems do not correlate with the
actual enterprise
Feeds from multiple systems were
processed and unique IDs were
created to establish identity of
enterprise customers
Consistent omni-channel presentment
of enterprise hierarchies
Complete automation of conglomerate
bill generation and distribution
Easy change management
CHALLENGES
SOLUTION
BENEFITS
TESCO PLC
TESCO HOLDINGS LTD
STEWARTS SUPER MARKETS LTD
TESCO STORES LTD
TESCO FUEL LTD
TESCO.COM LIMITED
TESCO INTERNATIONAL SOURCING LTD
B2B customers can organize their telecom expenses in tune with
organizational hierarchies
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© Intense Technologies Limited
Use case 3: Automated conglomeration
Manual conglomeration of bills w.r.t
enterprise hierarchies
Conglomerate bill module which
helps in
• Creation of accounts
• Management of bill cycles
• Deletion of accounts
Automated generation of
conglomerate bills
CHALLENGES
SOLUTION
BENEFITS
TESCO PLC
TESCO HOLDINGS LTD
STEWARTS SUPER MARKETS LTD
TESCO STORES LTD
TESCO FUEL LTD
TESCO.COM LIMITED
TESCO INTERNATIONAL SOURCING LTD
Data Managed
Services
Voice
Automated generation of
conglomerate bills across lines of
business
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© Intense Technologies Limited
Use case 4: Automated purchase order management
Manual tracking of purchase orders
results in
• Delayed payments
• Revenue leakages
• High cost per invoice
Automated purchase order
management with alerts for
stakeholders
Upliftment and extension of
purchase order
Faster revenue realization
Reduced disputes
Helps control revenue leakage
CHALLENGES
SOLUTION
BENEFITS
Order summary and validity check
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© Intense Technologies Limited
Use case 5: B2B customer experience
Multiple logins to view and analyze
spend
No alerts and notifications
Limited reports and inflexibility to
generate reports on demand
Single portal with self service
abilities for
• Reports and alerts
• Consolidated and split bills
• Analytics to comprehend spend
Greater control and visibility of
telecom spend
CHALLENGES
SOLUTION
BENEFITS
Bill view Multiple logins and
inflexibility of generating
custom reportsB2B
Customer
Analytics
Trouble ticketing
B2B
Customer
Single portal
Before
After
Unified portal for B2B
customer experience
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© Intense Technologies Limited
International
call data
Use case 5: Enterprise customer reports
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Trend
reports
Charge
summary
by account/line
Call details
Frequently
called numbers
Call type
comparison
Ad hoc
reports
© Intense Technologies Limited
Benefits
Estimated savings of
4 million Euros
Transformation achieved within
the shortest period - 6 monthsStreamlined operations
Contained revenue leakageDecommissioned 9
applications
Reduced disputes, thus enabled account
managers to focus on new businessEnabled Reporting & analytics
to enterprise
© Intense Technologies Limited
CORPORATE HEADQUARTERS
INDIAA1, Vikrampuri
Secunderabad – 5000 09. Telangana, INDIA
Tel: +91-40-44558585 / 27849019 / 27844551
Fax: +91-40-27819040
e-mail: [email protected]
EUROPE
UNITED KINGDOM200 Brook Drive, Green Park, Reading UK, RG2 6UB
Tel: +44 7825 664 259
e-mail: [email protected]
AMERICAS
UNITED STATES OF AMERICA10481 NW 36 Street, Miami FL 33178
Tel: +1 954 545 2037, 305 509 1250
e-mail: [email protected]
MIDDLE EAST AND AFRICA
UNITED ARAB EMIRATES
Hamriyah Free Zone,P.O.Box 53142, Sharjah
Tel: +971-4-2653202 / 56-6499568
e-mail: [email protected]
ASIA PACIFIC
SINGAPORE
9, Temasek Boulevard # 19-05
Suntec Tower 2, Singapore 038989
Tel: +65-8288-1859
e-mail: [email protected]
Intense Technologies Limited
About Intense Technologies
Intense Technologies Limited is a global enterprise software products company, headquartered in India with a strong and emerging presence in USA, LATAM, EMEA and APAC.
Our enterprise software products are used globally by Fortune 500s for digital transformation of their mission critical, customer-facing processes that result in increased revenues
and improved customer experience.
We have a strong track record of deploying our highly scalable product suite to Banking & Financial services, Insurance, Government, Utilities, Manufacturing and Telecommunication enterprises. We serve customers in 30+ countries across 4 continents, with a 70% market share in Telecom in India
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