![Page 1: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/1.jpg)
BIGHAMS & WAITROSE BIGHAMS & WAITROSE
11 years of innovative growth11 years of innovative growth
Tuesday 22Tuesday 22ndnd April 2008 April 2008
![Page 2: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/2.jpg)
July ’96 Phone call to Waitrose switchboard
May ’97 3 RTC lines launched in Waitrose
Awards BBC Good Food, SIAL, Supermeat, National Business …
People 2 to 250
Premises 500 sq,ft to 45,000 sq.ft
![Page 3: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/3.jpg)
1 £0.5m move to Commercial Way
3 First Waitrose Own label lines
2002 First Bigham’s canapés
7 First products into Chill Prepared area
9 £2.5m investment in McNicol Drive move
11 Reopened Commercial Way as cooked site
13 Launch of Gourmet Pies
2006 IGD Outstanding Small Business Award
2007 Easy to Cook & Beacon launched
2008 Waitrose Supplier Achievement Award
![Page 4: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/4.jpg)
• 100 lines
• stocked in 1 to 188 branches
• 250 people
• 45,000 sq.ft capacity across 2 sites
• 50,000 to 120,000 meals per week
• £12.7m sales to Waitrose in last 12 months
![Page 5: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/5.jpg)
Founder
(Charlie Bigham)
Waitrose Business Director
(Jonathan Mellows)
Commercial Director(Guy McLaren)
Finance Director
(Howard Nelson)
Head of Operations(Boris Pucelle)
Managing Director
(Richard Worrall)
Chill Prepared
(Alex Kennedy)
MPFE&D
(Stewart Mowbray)
Development Chef
(MadaleneBonvini Hammel)
Supply ChainController
(Jamie Gorman)
Technical Manager
(Poupak Kaveh)
Head of Food Service
(Julian Groves)
New Business Development
Mgr
(Nicola Greenall)
![Page 6: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/6.jpg)
• Square Pie
• Donald Russell
• Bite Contract Catering
• London Food Halls & Independents
• Booths
• Costco• Foodservice: caterers, pubs, events, airlines …
![Page 7: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/7.jpg)
77%
15.5
1.8
1.7
0.9
11.1
2006/07 (Aug-Sept)
(£)
24%2.11.3Bite
25%
28%
33%
23%
Growth
77%85%Waitrose/Ocado %
19.314.4TOTAL
2.30.8Other
1.20.8Ocado
13.711.5Waitrose
2007/08 (Aug-Sept)
(£ est)
2005/06(Aug-Sept)
(£)
![Page 8: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/8.jpg)
to be envied as a ground-breaking, growing and profitable producer of outstanding hand-made food, with a company culture spearheaded by pride
![Page 9: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/9.jpg)
great people
fantastic food
continued investment
2 million UK consumers
![Page 10: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/10.jpg)
• fresh food is the best food
• we don’t like eating processed food: neither do our customers
• food should be prepared first for enjoyment, all other matters are secondary
• food is best made by hand, in a kitchen not a factory
• people eat with their eyes - presentation is all important
![Page 11: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/11.jpg)
• Showing mutual respect is the fair way to behave
• Greater involvement stimulates better performance
• It’s more rewarding to do any job with passion & pride
• Setting and achieving goals is always worthwhile
• We face the future with daring and excitement
![Page 12: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/12.jpg)
• 750,000 consumers per year, high loyalty
• Waitrose focused brand to complement own label
• direct dialogue for consumers
• quick route to market & contained risk in new areas/new price points
• push the boundaries on innovation
![Page 13: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/13.jpg)
• increasing complexity
• quality consistency
• maintaining the Bighams culture
• continuous quest for innovation
• delivering commercially for our customers
• focusing on provenance
![Page 14: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/14.jpg)
• working significantly below capacity
• increased competition from other retailers (especially focus on price reduction)
• balancing waste & innovation
![Page 15: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/15.jpg)
• remain independent
• maintain Waitrose focus
• grow synergisitic business
• diversify into new categories
• grow profitably
• keep focused on the consumer
![Page 16: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/16.jpg)
There is hardly anything in the world that some man cannot make a little worse,
cannot make a little cheaper and the people who consider price only
are this man’s lawful prey
John Ruskin (1819-1900)
![Page 17: C:\Charlie Files-8 04 22 Rupert Thomas Presentation](https://reader033.vdocument.in/reader033/viewer/2022051414/55a472901a28ab97568b4738/html5/thumbnails/17.jpg)