CCNG Magnet Program
Overview
Top People Sharing Best Practices
Hosted by Lon HendricksonExecutive Director, CCNG Magnet Program719.505.8389 [email protected]
The most powerful contact center tool is a
strong professional network.
• Expectations – UP• Performance – UP• Resources – ?
The Industry Challenge
The Power of Your Network
• Real-world insight• Shorter learning
curves• Fewer mistakes• Stronger programs
• Executive network• Best practice
knowledge• Concierge support
The CCNG Magnet Program
• Exclusive on-line resource library• Peers, problem-solving, benchmarking
The CCNG Magnet Program
• Similar responsibilities• Similar issues and experience• New insights, ideas, and strategies
Insight and Experience
• J.D. Power Certified Call Center of Excellence
• Call Center Service Quality Award
• Best IT Professional• Best Community Spirit • Brand Excellence• Best Contact Center
Professional• Best Contact Center Sales Agent• Tech Support Call Center
Satisfaction Award• ... and many others.
Award-Winning Performance• Best Large Contact Center• Achievement in Customer
Excellence (ACE) Award• Best Mid-size Contact Center• Contact Center of the Year• Best Contact Center Leader• Top Place to Work• Top Ranked in overall
customer care performance• Best Community Spirit• Voice of the Customer Award• Certified Center of Excellence• Best Practices in Customer
Service
• 1 conference, • 1 report, or …• Peer support all year
long from top people and award-winning organizations
Best Value
Top professionals and top organizations sharing ideas, insight
and support.
Learn More About The CCNG Magnet Program
Lon Hendrickson, Executive Director, CCNG Magnet Program
Direct: 719.505.8389ccng.com
[email protected] linkedin.com/in/Lonccngtwitter @LonHendrickson
Celebrating Contact Center Excellence (blog)
