Download - Cdw uc practice video slides
800.800.4239 | CDW.com
CDW BRIEFING – CISCO UNIFIED COMMUNICATIONS
Jason Hays – CDW Account Executive
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CDW Overview» Industry-leading provider of hardware, software and integrated solutions
» Founded in 1984- Acquired Micro Warehouse in 2003- Acquired Berbee Information Networks in 2006
» Ranked no. 5 by The Fortune 500 in Information Technology Services.
» Ranked no. 267 on Fortune’s 500 in 2012
» Sales of $10.1 billion in 2012
WHO WE ARE
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HOW WE DO IT
We provide full lifecycle for Cisco Unified Communications• Presales Assessments• Configuration• Installation• Managed Services• System and Application Design Workshops• Training• Ongoing Support
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On Premise• Over 4000 deployments in 11 years
• Cisco Unified Communications: over 750,000 IP phones deployed
Managed
• Managing Cisco Unified Communications Customers since 2006
• Currently 250+ customers, representing over 250,000 IP phones and over 20,000 Contact Center Agents are managed by CDW
• Both on-premise and hosted deployments.
CDW Cloud Collaboration
• Fully managed, monitored, with moves/adds/changes
• Cisco Unified Communications, shared architecture
CDW HAS BEEN PROVIDING HOSTING SERVICES FOR
15 YEARS
CDW HAS BEEN PROVIDING MANAGED SERVICES FOR
10 YEARS
WHY CDW FOR COLLABORATION?
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CDW CLOUD COLLABORATION, HYBRID, OR ON-PREMISE
On Premises CloudHybrid
Cisco UnifiedCommunications
ManagerCisco Clients
w/ Video
Conferencing w/ Video
3rd Party Client
SupportVideo
Applications
Social Networking
IP Endpoints and Apps
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WHAT DOES CCC OR REMOTE MANAGED SERVICES INCLUDE?
• Adds/Moves/Changes
• Gold-level Monitoring- All UC Applications- Customer Equipment:o IP Phoneso Voice Gatewayso ASA Firewall for Phone VPN
- Items such as WAN routers and LAN switches can be optionally added
• All Major Upgrades
• All Maintenance (SMARTnet, UCSS, etc.)
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Managed Services
» Two 24x7 Network operation centers» Over 40 managed technologies» 220 engineers (Level I, II, III)» 6 US based Enterprise Class hosting facilities» 3 levels of service » Remote Managed Services
» “Your Place or Ours”
Credentials» SSAE 16 Type II compliant» HIPAA compliant» PCI certified» ITIL and SOP manual and service catalog» Defined controls and change management» Customized support plan per device
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Primary NOC:Madison, WI
Secondary DR NOC: Minneapolis, MN
•24x7 Staffing•No offshore Outsourcing•200 Engineering Support team members
• Adds, Moves and Changes• Additions, Deletions• Support, Problem Resolution
24 X 7 NETWORK OPERATIONS CENTER
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Unified Communications•60+ Solution Architects•Voice•Presence/IM•Mobility•Social
Video•5 Video Solution Architects•3 Audio/Visual Solution Architects•Telepresence•Digital Media Signage•A/V Design Solutions
Contact Center• 5 Contact Center Solution Architects• Social Media• Workforce Optimization• Self Service / Application Development
COLLABORATION PRACTICE
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Early Field Trial•Test major/minor releases
•Perform testing•Update documentation and deliverables
Alpha Environment•Train implementation engineers and solution architects
•Train operational support staff (managed services team)
•Launch to the sales organization and customers
•Production Pilots with sample customer set
Customer Ready•Full production support
CDW SOLUTION ADOPTION FRAMEWORK
CDW is 1 of 6 Cisco UC Early Field Trial (EFT) participants worldwideCDW is the only North America-based partner in the EFT
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CISCO UC EARLY FIELD TRIAL PROGRAM
• Plays a Critical Role in CDW’s Solution Adoption Framework• Dedicated top CDW engineers to supporting Cisco EFT’s
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PROVEN EXPERIENCE - CORPORATECisco UC and Contact Center rolled out to 28,000 phones and over 2500 agents across US, Asia, and Europe.
Cisco UC deployment in process scoped for 25,000 phones across North America, Latin America, Europe, Australia and Asia
Cisco UC and Contact Center rolled out to 4,000 phones across 120 US locations.
Cisco UC rolled out 8,000 phones with 1,200 Contact Center agents.
Cisco UC and Contact Center rolled out to 14,000 phones across the US.
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IMPLEMENTATION TOOLS
• Custom implementation tools to more efficiently implement Cisco Unified Communications projects for CDW clients
• AXL Provisioning Toolkit
• Import Builder
• Enhanced TAPS
• CM Config
IMPLEMENTATION METHODOLOGY
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Follow VVT standards
BP
Build DIRFUP
DESIGN
Follow VVT standards
PEER REVIEW
Client Approves
Design
Design review with client
Design Corrections & Updates
Design Freeze
DESIGN REVIEW & APPROVAL
Submit Change Order if there is scope change
Functional Tests
Install/ Configure
Weekly Status Meetings
Follow VVT standards
BP IMPLEMENTATION
IMPLEMENTATION METHODOLOGY
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Implement Test Plan(QA and Client Acceptance)
Customize Detailed Test
Plan
Create Issues List and track
issues
TESTING
Customize Training Docs
End User Training
TRAINING
Cutover Planning
MeetingCutover
Verify Cutover Check List post Go-live
Manage Issues List from Test Phase
Customize Cutover Plan
CUTOVER & GO-LIVE
IMPLEMENTATION METHODOLOGY
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PROJECT PORTAL
800.800.4239 | CDW.com
CDW BRIEFING – CISCO UNIFIED COMMUNICATIONS
Jason Hays – CDW Account Executive