8/12/2019 Certificat CISCO

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Scola

Oras

Nume, Prenume

May 29, 2013

Prenume Nume

Certificate of Course Completion

IT Essentials: PC Hardware and Software

Student

Academy Name

Location

Instructor

Date

Instructor Signature

During the IT Essentials: PC Hardware and Software course, administered by the undersigned instructor, the studentdemonstrated the following competencies :

Define Information Technology (IT) and describe the components of apersonal computer.

Protect themselves, equipment and the environment from accidents,damage, and contamination.

Perform a step-by-step assembly of a desktop computer. Explain the purpose of preventive maintenance and identify the

elements of the troubleshooting process.

Install and navigate an operating system. Upgrade or replace components of a laptop, printer, or scanner based

on customer needs. Configure computers to attach to an existing network

Apply good communications skills and professional behavior whileworking with customers.

Perform preventive maintenance and basic troubleshooting.

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