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Chapter 14
Ethnic, Racial, and Religious Subcultures
CONSUMER BEHAVIOR, 8eMichael Solomon
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Prentice-Hall, cr 200914-2
Chapter ObjectivesWhen you finish this chapter you should understand
why:• Our memberships in ethnic, racial, and religious
subcultures often play a big role in guiding our consumption behaviors.
• Additional influences come from our identification with microcultures that reflect a shared interest in some organization or activity.
• Many marketing messages appeal to ethnic and racial identity.
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Chapter Objectives (cont.)• African Americans, Hispanic Americans, and Asian
Americans are the three most important ethnic/racial subcultures in the United States.
• Marketers increasingly use religious and spiritual themes when they talk to consumers.
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Subcultures, Microcultures, and Consumer Identity• Consumers’ lifestyles are affected by group
membership within the society-at-large• Subcultures of age, race/ethnicity, place of
residence• Microcultures share a strong identification with an
activity or art form• Have own unique set of norms, vocabulary, and
product insignias
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Prentice-Hall, cr 200914-5
Ethnic and Racial Subcultures• Ethnic subculture• Homogeneous versus heterogeneous cultural
societies• Marketers cannot ignore the diversity of cultures in
society today• Ethnic minorities spend more than $600 billion a
year on products
Click for Crestkids.com
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Prentice-Hall, cr 200914-6
Ethnicity and Marketing StrategiesSubcultural memberships help shape people’s
needs/wants• Minorities find an advertising spokesperson from
their own group more trustworthy• Ethnic subculture affects level/type of media
exposure, food/apparel preferences, political behavior, leisure activities, willingness to try new products
• High-context culture (group members infer meanings from verbal messages) versus low-context culture (group members take words literally)
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Is Ethnicity a Moving Target?• Defining/targeting an ethnic
group is not always so easy (“melting pot” society)• Many identify with two or more
races• De-ethnicization: a product we
associate with a specific ethnic group detaches itself from its roots and appeals to other groups as well• Example: bagels
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Prentice-Hall, cr 200914-8
New Ethnic Groups• The dominant American culture exerts pressure on
immigrants to become absorbed in mainstream society
• New immigrants are much more likely to be Asian or Hispanic• Tend to cluster together geographically• Word-of-mouth is especially important
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America’s Newest Markets
Figure 14.1
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Prentice-Hall, cr 200914-10
Ethnic and Racial StereotypesMany subcultures have stereotypes associations• Subgroups are assumed to possess certain traits
(often erroneously) which can be cast either positively or negatively
• Marketers in the past have made vast use of ethnic stereotypes to communicate product attributes• Aunt Jemima and Frito Bandito
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Prentice-Hall, cr 200914-11
Discussion• Locate current examples of marketing stimuli that
depend on an ethnic or religious stereotype to communicate a message
• How effective are these appeals?
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A Model of Consumer Acculturation• Individual differences affect how rocky adjustment
will be• Acculturation agents include culture of origin and
culture of immigration• Assimilation, maintenance, resistance, and
segregation• Progressive learning model• Consumer behavior as mix of original culture and
host culture• Differences between consumers who retain strong
ethnic identification and more assimilated consumers
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A Model of Consumer Acculturation
Figure 14.2
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Discussion• Locate one or more consumers (perhaps family
members) who have emigrated from another country• Interview them about how they adapted to their host
culture• In particular, what changes did they make in their
consumption practices over time?
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The “Big Three” American Subcultures• African Americans, Hispanic Americans, and Asian
Americans• Hispanic population is now the largest ethnic
subculture (12.5%)• Asian Americans (3.6%) are the fastest-growing
racial group (due to immigration)
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African Americans
• The African American market is hardly as homogeneous as many seem to believe
• Overall spending patterns of blacks and whites are roughly similar
• Household income and educational levels are rising for African Americans
• Differences in consumption behaviors can be subtle but still very important
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Hispanic Americans
• “Hispanic” = many different backgrounds
• Hispanics are:• Brand loyal• Highly concentrated
geographically by country of origin (easy to reach)
• Many are rushing to sign Hispanic celebrities/actors
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Hispanic Americans (cont.)• Some ad campaigns don’t work well among
Hispanics, while Anglos don’t understand some products popular among Hispanics
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Distinguishing Characteristics of the Hispanic Market• “Young bicultural” Hispanic consumers• Latino youth are changing mainstream culture
• Looking for spirituality, stronger family ties, and more color in their lives
• Large family size of Hispanic market• Spend more on groceries• Shopping is a family affair• Regard clothing children well as matter of pride• Convenience/saving time is not important to
Hispanic homemaker
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Levels of Acculturation: Understanding Hispanic Identity• Acculturation: process of movement and adaptation to one
country’s cultural environment by a person from another country
Segment Size Status Description Characteristics
Established Adapters
17% Upwardly mobile
Older, U.S.-born
Assimilated into U.S. culture
Young Strivers
16% Increasingly important
Younger U.S.-born
Adaptable to U.S. culture
Hopeful Loyalists
40% Largest but shrinking
Working class Slow to adapt to U.S. culture
Recent Seekers
27% Growing Newest Strongest identification with Hispanic background
Table 14.2 (abridged)
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Levels of Acculturation (cont.)
• Hispanic consumers are sympathetic to marketing that emphasizes Hispanic cultural heritage
• Many younger Hispanics are searching for their roots and rediscovering the value of ethnic identity
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Asian Americans Are…• Fastest-growing population
group• Most affluent and best educated• Most likely to hold technology
job and buy high-tech gadgets• Most brand-conscious but least
brand loyal• Most concerned with keeping up
appearances• Made up of culturally diverse
subgroups that speak many different languages/dialects
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Religious Subcultures• The rise of spirituality• Explosion of religion/spirituality in pop culture
• Churches are adopting aggressive marketing• Megachurches
• Religious themes can spill over into everyday consumption• “Cult products”
• Marketing opportunity among religious subcultures
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Demographics of Religious Subcultures
Figure 14.3
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Prentice-Hall, cr 200914-25
Discussion• Should members of a religious group adapt
marketing techniques that manufacturers customarily use to increase market share for their products? Why or why not?
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Old and New ReligionsLarge variety of flourishing new
religious movements• Scientologists• Wicca• The Raelians• The Ahmadis• The Brahma Kumaris World Spiritual
University• Cao Dai• Soka Gakkai International• The Toronto Blessing• Umbanda
Click photo for Beliefnet.com
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The Impact of Religion on Consumption• Religion is seen as a taboo subject to marketers• Polygamy Porter beer billboard• Lipton ad mocking the Catholic Church• Pirelli tires ad with Christ the Redeemer statue
• Dietary and dress requirements create demand for certain products
• Religious subcultures affect personality, attitudes toward sexuality, birthrates and household formation, income, and political attitudes• Church leaders can encourage and/or discourage
consumption (e.g., boycott of Disney)
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The Born-Again Boom• Those who follow literal
interpretations of the Bible and who acknowledge being born again through belief in Jesus
• Fastest-growing religious affiliations in United States• Christian merchandising
activity is increasing• Christian bookstores• C28 stores/Not of This World
brand Click photo for C28.com
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Discussion• Born-again Christian groups have been instrumental
in organizing boycotts of products advertised on shows they find objectionable, especially those they feel undermine family values
• Do religious groups have a right or a responsibility to dictate what advertising a network should carry?