Outcomes List the main types of selection
interviews Understand the usefulness of
interviews Know guidelines for being and
effective interviewer Explain the legal aspects of
interviewing
Interview Procedure designed to obtain
information from one’s oral responses to oral inquiries.
Used to predict 99% use this tool Law considers it a “test”.
EEO ,ADA, ADEA
EEO (YOU CAN NOT ASK) Race, origin, religion, gender Arrest records (unless what)? Children, childcare Rent or own a home Married Transportation
What are these used for? Appraisal interviews Exit interviews Selection interviews
UNSTRUCTURED STRUCTURED
Types of interviewing formats Unstructured
Just ask questions as they come up in the conversation
Structured A plan or question
guide Responses are
rated. Directive
Types of questions #162 Situational
What would you do if? Behavioral
Tell me about a time when ?
Job-related Which courses?
Stress To find
hypersensitivity.
SMART HIRING PROJECT“have a plan!!!!!!!!” Begins with job description Listing priorities Developing questions that follow
priorities. Rate answers Read the resumes compare to
applications
Administering Interviews Personal, one to one Sequential
Go from one to the other Panel
Panel can follow up on each others question Mass interviews
Panel questions several at once Computerized
Are interviews useful? Better if they are
structured Predict better Know exactly what
traits you are trying to assess
Interviewing don’ts The first 3 seconds Negative bias Misunderstanding
the job. Too much pressure
to hire. Non verbals Attractiveness
More interview don’ts Too much talk
Active listening Too little talk Unprepared Candidate order or
Contrast error “Bad” candidate
just before.
Ask questions but don’t interrogate Don’t put words in their mouths Ask for specific examples Close the interview
Do you have any questions?• End on positive note• Send rejection note +thank you
Write notes, review interview
Tough questions Tell me about yourself? What are you looking for? What are your goals? What didn’t you like about your last
boss? What are your weaknesses?
Good questions applicants should ask Who will I report to? Who will report to me? What are my duties? What kind of person succeeds best
in this company? Don’t ask
When do I get my first bonus? When can qualify for your job?
Which of the following is not true of structured interviews
A. Close to conversational style B. Sets order of questions C. Planned follow up questions
Which of the following is NOT a situational question? A. If you were alone with an irate
customer what would you do? B. Tell me bout a time when you
were speaking with an irate customer?
C. Which courses did you like best in business school?
Your choice of interview questions should begin with A. Reading resumes first. B. Calling applicants for
appointments. C. Job descriptions
A stress interview seeks to make the applicant ____. A. Cry B. Uncomfortable C. Unearth hypersensitive
applicants.