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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 6-1
Chapter 6Customer Information
Overview
In This Chapter This chapter contains the following topics.
Topic See Page
Product Support 6-2
Returning Products 6-4
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6-2 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Product Support
Cisco provides its customers who have purchased support agreements withtelephone support from anywhere in the world. If you require technical telephoneassistance or product training support, or if you have any questions concerningyour Cisco product, you may contact the appropriate Customer Support Centerfrom those listed below. Charges may apply for customers without a current andapplicable product support agreement.
Customers who call a Customer Support Center are asked specific questions inorder to identify their needs. In this way, each call can be directed to the customersupport representative most experienced with their Cisco product. CustomerSupport Centers also provide the following pre- and post-sales support services forCisco products.
Training Support
On and off-site training plus technical support services are available for purchasefor both equipment operators and system administrators.
Warranty and Post-Warranty Support
Warranty and post-warranty support services are available to help customersreturn Cisco products for service or repair.
Customers Location Phone Number
Programmers andBroadcasters
USA and Canada Toll-free: [email protected]
Telcos and Cable ServiceProviders
Cisco Services Toll-free: 1.800.722.2009Local: 678.277.1120 (press 2at the prompt)[email protected]
All Customers Europe +32.56.445.155 [email protected]
All Customers Asia [email protected]
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6-4 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Returning Products
Introduction
You must have a return material authorization (RMA) number to return a product.
Contact the nearest customer service center and follow their instructions.Returning a product to Cisco for repair includes the following steps:
• Obtaining a RMA number• Obtaining a customer service center shipping address• Packing and shipping the product
Obtaining an RMA Number and Shipping Address
You must have an RMA number to return products.RMA numbers are valid for 60 days. If you already have a number, but it is olderthan 60 days, you must contact a customer service representative to revalidate thenumber. You can return the product after the RMA number is revalidated.Follow these steps to obtain an RMA number and shipping address.
1. Contact a customer service representative to request a new RMA number orrevalidate an existing one.
2. Provide the following information to the customer service representative:• Product name, model number, part number, serial number (if applicable)• Quantity of products to return• A reason for returning the product• Your company name, contact, telephone number, email address, and fax
number• Any service contract details• Purchase order number of repair disposition authority, if availableNote: If you cannot provide a purchase order number:• A proforma invoice listing all costs incurred will be sent to you at the
completion of product repair.• Customer service must receive a purchase order number within 15 days after
you receive the proforma invoice.• Products can accrue costs through damage or misuse, or if no problem is
found. Products incurring costs will not be returned to you without a validpurchase order number.
3. The customer service representative issues the RMA number and provides theshipping address.
Note: Absence of the RMA number may delay processing of product repairand/or result in the equipment being returned unrepaired. Include the RMAnumber in all correspondence.
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 6-5
Returning Products,Continued
Packing and Shipping the Product
Follow these instructions to pack the product and ship it to Cisco.
1. Are the product's original container and packing material available?• If yes , pack the product in the container using the packing material.• If no , pack the product in a sturdy, corrugated box, and cushion it with
packing material.Important:• You are responsible for delivering the returned product to Cisco safely and
undamaged. Shipments damaged due to improper packaging may be refusedand returned to you at your expense.
• Do not return any power cords or accessories.
2. Write the RMA number on the outside of the container.Note: Absence of the RMA number may delay processing of product repairand/or result in the equipment being returned unrepaired. Include the RMAnumber in all correspondence.
3. Ship the product to the address provided by the customer servicerepresentative.Note: Cisco does not accept freight collect. Be sure to prepay and insure allshipments.
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6-6 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-1
Chapter 7Service and Maintenance
Overview
IntroductionThis chapter provides additional information on the alarms and warnings of theD9865 Satellite Receiver. It also provides troubleshooting tips.
In This Chapter
This chapter contains the following topics.
Topic See Page
Messages 7-2
Troubleshooting 7-19
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Messages
General
The status of the D9865 receiver and its immediate surroundings is reported to the
receiver in the form of messages and alarms. You can enable or disable messages inthe Alarms & Warnings advanced settings.
D9865 Receiver Message List
The following table shows a list of the available messages and their default alarmstatus. The Set Messages and Clear Messages are displayed in the Warning Historywhen the messages are set or cleared respectively.Alarms
Alarm MessageType
Message Cause/Remedy Description Severity
Signal Status Set Signal is lost Cause: Loss of RFsignal. Loss of RFlock. Loss ofTransport data.Invalid frequency orother tuningparameters.Remedy: Checkcables. Check tuningparameters.
Loss of signal MinorRF Signal - NoContent
RF Tuner locked,but no TScontent.
Tuning ParametersInvalid
One of thetuningparameters isinvalid
Clear Signal is locked Signal OKTuning ParametersValid
Tuningparameters arevalid
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Program NotAuth
Set Channel is notauthorized
Cause: The channel isunauthorized for thecurrent program.Remedy: Contactyour (uplink) serviceprovider todetermine whetheryou are authorized toreceive the currentprogram.
Programunauthorizedbecause the tierbits do notmatch.
Minor
Channel requires anauthorization key
Program isunauthorizedbecause the unitdoes not have anauthorizationkey.
Channel is blackedout
Program isunauthorized
because at aminimum, itneeds to matchone blackoutcode.
Channel uses anunknown CA system
Cause: Conditionalaccess not supported.Remedy: Contactyour (uplink) serviceprovider todetermine whetheryou are authorized toreceive the currentprogram at this time.
Non-SAconditionalaccess system.
Channelauthorization refused
ISE UA does notmatch factory
configuration.Channel requires anIRD with CA support
Conditionalaccess is notsupported.
Channel requires thePE to have an ISE
Cause: Hardwareissue.Remedy: Clearalarms, reset unit,and notify customerservice if problem
persists.
In-board securityelement is notpresent.
Clear Fault ResetChannel isauthorized
Alarm MessageType
Message Cause/Remedy Description Severity
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CAM/CI SlotStatus
Set Initialization Fail Cause: CAM isdamaged or not fullyinsertedRemedy: Re-insertthe CAM.
Initialization ofCAM failed.
MinorClear CAM Operation OK
CI Status Set Program NotDescrambled
Cause: Hardwareissue, CAM softwarecrash or you don’thave subscriptionrights for the smartcard.Remedy: Reinsert theCAM and/or check
your rights for thesmart card.
All elementarystreams for thisservice selectedfor descramblingwere notdescrambled bythe CAM.
Minor
Clear Descrambling OK
Shutdown Event Set DL APP REBOOT Cause: User requestrequires reboot orinternal system error.Remedy: If it is aninternal system errorfault, clear alarms,reset the unit, notifycustomer service ifthe problem persists.
New applicationdownloaded,system requiresreboot.
Major
I2C Failure Internal systemerror.
User requested APPchange
Runnableapplication
change requiresreboot.User requestedfactory reset
Factory resetrequires reboot.
User requestedreboot
User rebootrequest.
PRODUCTION -Protect Flash
Reboot afterproductiontables removed.
WDOG requestingshutdown shellcommand
User enteredcommandrequestingshutdownWDOG shutdown
shell command
Alarm MessageType
Message Cause/Remedy Description Severity
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osal_SetDataForAllTasks
Cause: Possiblesoftware issue.Remedy: Clearalarms, reset unit,notify customerservice if problempersists.
Applicationinitializationerror.aw_LoadFaultList
osal_InitNVS FLASHmountedDB_Table_Cl::populateNvsRecordsSTAPI_InitDB_Array32_Cl initfailed
DB_FlagArray32_Clinit failedWrong DB Itemdetected: item =AAA, table = BBBDB_Item_Cl::addItem() failedMemory allocationerror on DB tableconstruction
DB_Table_Cl::addTable() failedDB_Table_Cl::addItem() failed: too manyDB ItemsDBT Init Failed: AAAFrameworkRegistration Error7109 exception! Code
= X, Address = Y,Task = ZMemory Error: AAA,Phase XProduct Control tablecreation failed
Alarm MessageType
Message Cause/Remedy Description Severity
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Product Config tablecreation failedMAC Address tablecreation failedHW Data tablecreation failedPCB table creationfailedFPGA Settings tablecreation failedProd Aud Tblcreation failed
Prod FE Tbl creationfailedProduct Version tablecreation failedProduct UserAddress tablecreation failedProduct ReferenceNumber tablecreation failedTime Control objectcreation failedWrong UIC Itemdetected: item =AAA, table BBB
Alarm MessageType
Message Cause/Remedy Description Severity
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Memory allocationerror on UIC tableconstructionError adding UICtable(AAA)UD -ud_init_phase_4()FAILED to allocatememory from SystemPartitionUD -ud_init_phase_4()FAILED to createpartitionFW: Memory or ListFull
Internal systemerror.
FrameworkRegistration ErrorWDOG task:watchdog aud stwdog has expired
Softwaredetected an errorin operation.
WDOG task:
watchdog MC OCMhas expiredWDOG task:watchdog MCSCRIPT has expiredWDOG task:watchdog SecondaryWD has expired
Alarm MessageType
Message Cause/Remedy Description Severity
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System Startup Set System Startup Cause: Restarted theD9865 SatelliteReceiver.Remedy: None. Itwill automaticallyreset after 1 second.
Indicates theD9865 hasrestarted.
Minor
Clear Backup/RestoreSystem Startup
Cause: Backup/Restore updatedsettings during asystem startup.Remedy: None. Itwill automaticallyreset after 1 second.
LMI setup Set LMI SDRAM exhausttest failed
Cause: Hardwareissue.Remedy: Clearalarms, reset the unit,and notify customerservice if the problempersists.
DDR RAM onLMI bus notworking.
Major
Clear LMI Video SDRAMexhaust test passed
DDR RAM onLMI bus OK.
Param Storage Set DB NVS flushingignored
Cause: Hardwareissue.Remedy: Clear
alarms, reset the unit,and notify customerservice if the problempersists.
Non-volatilestorage systemfailed to updatefully.
Major
RAM flush to NVS
failedDB Factory Resetfailed
Non-volatilestorage systemfailed duringfactory reset.
Clear DB flushingcompleted
Successful NVSupdate.
DB Factory Resetcompleted
Successfulaction.
Alarm MessageType
Message Cause/Remedy Description Severity
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Flash Storage Set RECORD: init failed Cause: Hardwareissue.Remedy: Clearalarms, reset the unit,and notify customerservice if the problempersists.
Non-volatilestorage systemcorrupted.Possible loss ofconfiguration
Major
RECORDMANAGER: Recordcontents check error,erasing all
NVS Corruption,loss ofconfigurationdata
RECORD: sectorsetup check error,erasing sector
NVS Corruption,loss of sectordata
Clear RECORD: init doneLNB PS Set LNBPS: No Load Cause: Hardware or
wiring issue.Remedy: Clearalarms, check LNBand wiring, andnotify customerservice if the problempersists.
LNB poweroverload
MinorLNBPS: OverTemperatureLNBPS: Over LoadedLNBPS: Short Circuit
Clear LNBPS: Normal LNB power OKLNBPS: DisabledLNBPS: Off
DiSEqC HWFault
Set DiSEqC HardwareFault
Cause: Hardwareissue.Remedy: Clearalarms, check LNBand wiring, andnotify customerservice if the problempersists.Ensure LNB power ison (even if usingexternal LNB power)and DiSEqC isenabled.
Unable to sendDiSEqCcommands toexternalequipment.
Minor
Clear Automaticallycleared after afew seconds.
Alarm MessageType
Message Cause/Remedy Description Severity
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Boot Host Set KB not accessible Cause: HardwareissueRemedy: Clearalarms, reset unit,and notify customerservice if the problempersists.
KB is notdetected by Bootcode.
Major
FLASH Not Found Flash memorynot detected.
BOOT Invalid Boot SW cannotbe read frommemorycorrectly.
APP Invalid Application SWcannot be readfrom memorycorrectly.
Clear BOOT passed
Alarm MessageType
Message Cause/Remedy Description Severity
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MPE alarm Set Data lost, transporterror
Cause: Transporterror indicator is setin the transportstream.Remedy: Verifyuplink is in goodcondition.
Transport errordetected, MPEdata may be lost.
Major
Data lost, CRC error Cause: CRC errordetected in MPEstream.Remedy: Verifyuplink is in goodcondition.
CRC errordetected in MPEstream, data islost.
Data lost, CC error Cause: CC errordetected in MPEstream.Remedy: Verifyuplink is in goodcondition.
CC errordetected in MPEstream, data islost.
Data lost, bufferoverflow
Cause: Bufferoverflow detected inMPE stream.Remedy: Reduce
MPE rate.
Buffer overflowdetected in MPEstream, data islost.
Data lost, badsections
Cause: Bad sectiondata detected in MPEstream, due tooriginal data oroverflow issue.Remedy: Verifyuplink is in goodcondition and/orreduce MPE rate.
Bad sectionsdetected whileprocessing MPEdata, data is lost.
Data lost, MPEcapacity exceeded
Cause: Bit ratecontroller droppingdata due to CPU loadlimitations.Remedy: ReduceMPE rate.
Decoderexceeded safeCPU load forMPE processing,MPE data is lost.
Alarm MessageType
Message Cause/Remedy Description Severity
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MPE capacity isreached.
Cause: Unit is busyprocessing orhandling otherservices.Remedy: Reduceservice load.
Decoder reachedthe limit of safeCPU load forMPE processing.
LECTimeout Set LEC Table Missing/timeout: channelscurrently unavailable
Cause: LEC tablemissing in the signal.Remedy: Verifyuplink is sendingLEC tables.
LEC tablemissing or notreceived
Major
Reset LEC received
Alarm MessageType
Message Cause/Remedy Description Severity
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Messages, Continued
Warnings
The following table shows a list of the available messages and their default warning
status.
Warning MessageType
Message Cause/Remedy Description
Transport Error Set Continuity CountError
Cause: Possible uplink orsignal issue.Remedy: Clear warnings,reset the unit, and notifycustomer service if theproblem persists.
Transport packetcontinuity count jumped. Possiblepacket loss.
Buffer Overflow The transport streamis faster than themaximum buffer orthe decode enginesare having difficultyhandling the datasent to them.
Transport ErrorIndicator
Transport packets aremarked as "errored"upstream of thedecoder.
Clear Continuity CountError Cleared
Trap expires after 30seconds.
Buffer OverflowClearedTransport ErrorIndicator Cleared
Video FormatMismatch
Set Video formatmismatch
Video FormatMismatch.
Clear Video format matchVBI Data Set 2nd VBI PID attempt
to write same lineCause: Uplinkconfiguration issue.Remedy: Contact uplink toverify expected VBIsettings.
Conflicting VBI dataon second VBI PID.
Clear Line CollisionCleared
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TDT timeout Set tdt timed out Cause: Uplink is notsending or is sendingintermittently.Remedy: Clear warning. Ifthe problem persists,determine if uplink issending the current SIinformation table. Disablethe warning if not using thetable.
Time Date Table wasnever received.
tdt is lost No longer receivingTime Date.
Clear tdt fault cleared
SDT timeout Set sdt # timed out Cause: Uplink is notsending or is sendingintermittently.
Remedy: Clear warning. Ifthe problem persists,determine if uplink issending the current SIinformation table. Disablethe warning if not using thetable.
Service DescriptionTable was neverreceived.
sdt # is lost No longer receivingService Description.Clear sdt fault cleared
PMT timeout Set pmt # timed out Cause: Uplink is notsending or is sendingintermittently.Remedy: Clear warning. Ifthe problem persists,determine if uplink issending the current SIinformation table. Disablethe warning if not using thetable.
Program MappingTable was neverreceived.
pmt # is lost No longer receivingProgram MappingTable.
Clear pmt fault cleared
PAT timeout Set pat # timed out Cause: Uplink is notsending or is sendingintermittently.Remedy: Clear warning. If
the problem persists,determine if uplink issending the current SIinformation table. Disablethe warning if not using thetable.
Program AssociationTable was neverreceived.
pat # is lost No longer receiving
Program AssociationTable.Clear pat fault cleared
Warning MessageType
Message Cause/Remedy Description
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NIT timeout Set nit timed out Cause: Uplink is notsending or is sendingintermittently.Remedy: Clear warning. Ifthe problem persists,determine if uplink issending the current SIinformation table. Disablethe warning if not using thetable.
Network InformationTable was neverreceived.
nit is lost No longer receivingNetwork InformationTable.
Clear nit fault cleared
CAT timeout Set cat timed out Cause: Uplink is notsending or is sendingintermittently.
Remedy: Clear warning. Ifthe problem persists,determine if uplink issending the current SIinformation table. Disablethe warning if not using thetable.
Conditional AccessTable was neverreceived.
cat is lost No longer receivingConditional AccessTable.
Clear cat fault cleared
ECT timeout Set ect timed out Cause: Uplink is notsending or is sendingintermittently.Remedy: Clear warning. Ifthe problem persists,determine if uplink issending the current SIinformation table. Disablethe warning if not using thetable.
Event Control Tablewas never received.
ect is lost No longer receivingEvent Control Table.
Reset ect fault cleared
Memory Usage Host Set Excessive (stack/partition) memoryusage
Cause: Possible softwareissue.Remedy: Clear warnings,reset the unit, and notify
customer service if theproblem persists.
SW exceedingallowable memoryusage.
Clear Normal (stack/
partition) memoryusageMPE near capacity Set Approaching current
capacityCause: Unit is busyprocessing or handlingother services.Remedy: Reduce or stopMPE service content.
Decoder approachinglimit of safe CPU loadfor MPE processing.
Warning MessageType
Message Cause/Remedy Description
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Ethernet MACFailure
Set MAC configurationfailed
Cause: Possible hardwareissue.Remedy: Clear warnings,reset the unit, and notifycustomer service if problempersists.
Errors like Fatal BusError.
Clear Failure cleared
Ethernet PHYFailure
Set Marvel switchconfiguration failed
Cause: Possible hardwareissue.Remedy: Clear warnings,reset the unit, and notifycustomer service if theproblem persists.
Related to MIIregister read/writefailures.Clear PHY failure
monitoring reset
Ethernet Port 1 orEthernet Port 2
Set ETH Port 1 or 2 LinkDown
Cause: Ethernet port 1 or 2is not connected.Remedy: Connect Ethernetport 1 or 2.
Ethernet port 1 or 2 isnot connected.
Reset ETH Port 1 or 2 LinkUp
FW: Resource UsePRI
Set Memory or List NearFull
Cause: Possible softwareissue.Remedy: Clear warnings,reset the unit, and notifycustomer service if theproblem persists.
Software exceedingallowable usage ofinternal constructs.
Clear
Backup OperationState
Set Backup Active Backup operationstarted.
Clear Backup Complete Backup operationcomplete.
Backup FailureReason
Set Internal Error Cause: Possible softwareissue.Remedy: Check FTPconfiguration, reset unit,and notify customer serviceif problem persists.
Software erroroccurred.
FTP Failed FTP failed.Clear Auto reset after
timeoutWarningautomatically clearsin 30 seconds.
Restore FailureReason
Set Not Accepted Cause: Possible softwareissue.Remedy: Check FTPconfiguration, reset unit,and notify customer serviceif problem persists.
Software erroroccurred.Bad Content
FTP Failed FTP failed.Clear Auto reset after
timeoutWarningautomatically clearsin 30 seconds.
Warning MessageType
Message Cause/Remedy Description
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HDMI:Not an AuthDevice
Set HDCP authenticationfailed
Cause: HDMI monitor isnot authorized to receiveHDMI content or it doesnot support HDCP.Remedy: Disconnect HDMImonitor to restore videodecode or use an HDMImonitor that properlysupports HDCP.
HDMI monitor doesnot contain validHDCP keys. Videodecode is disabled.
Receiver not HDCPcapable
HDMI monitor doesnot support HDCP.Video decode isdisabled.
Clear HDCPAuthenticationProcess Not Started
HDMI monitor is notconnected.Connect an HDMI orDVI capable monitor,if desired.
HDCP authenticationsuccess
HDMI monitor isconnected andauthorized to receiveHDMI content.
TV-Out SettingsProblem
Set Invalid configurationdata
Cause: Incorrect videosetup settings.Remedy: Check the videosetup settings: TV ChannelNumber and SD VideoOutput format. For PAL
device, use channel 21through 69 and SD FormatPAL-x. For NTSC device,use channel 3 or 4 and SDFormat NTSC or NTSC-J.Notify customer service ifproblem persists.
Invalid TV-Outconfiguration dataprovided.
Clear Valid configurationdata
Valid TV-Outconfiguration dataprovided.
Warning MessageType
Message Cause/Remedy Description
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide 7-19
Troubleshooting
General
If you experience any problems operating your satellite receiver, the following table
may help you resolve your problem.
Problem Cause Remedy
Blank screen (TVswitched on)
• Normal operation ifreceiver is not on (powerswitch on back panel).
• Press the Display buttonon the receiver frontpanel or remote control.
Scrambled channel(not decoded)
• Subscriber services maynot be authorized for thechannel.
• Check that yoursubscriber services arecurrently authorized(contact your service
provider).Cannot access apassword protectedon-screen option
• You have entered anincorrect password or thepassword has beenchanged.
• Check that you are usingthe correct password. Ifthe password is lost orunavailable, contact yourlocal service provider.
Remote Control notoperating properly
• The remote control maybe defective, or thebatteries are incorrectlyinstalled, or requirereplacement.
• Replace or correctlyinstall the remote controlbatteries.
Program NotAuthorized message isdisplayed
• Subscriber services arenot authorized forselected channel.
• Check that yoursubscriber services areauthorized by viewingsignal status on the DishSetup menu (or contactyour service provider).
Authorization Key NotReceived message isdisplayed
• Subscriber services arenot authorized due toauthorization key notbeing received.
• Same as above.
No signal • Installation or signal
problem.
• Check connections to
receiver, dish alignmentand/or tuning setup.Blank (black) screen isdisplayed after exitingto video from menus
• Channel 0 is displayedafter exiting to videofollowing changes madeto the current receiversetup.
• Press CH+ or CH- onremote control to displaychannels.
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No sound • The sound has beenmuted.
• Audio cable may befaulty or not properlyconnected.
• Possible station trouble.The signal source for oneor more channels istemporarily affected bytransmission problems ordue to a temporary solardisturbance.
• Digital Audio setting isnot configured properly.
• Same as above.• Check that the volume is
not muted by pressingthe VOL+ or VOL-button on the remotecontrol.
• Check another channel tocompare signalreception.
• Check the Digital Audiosetting in the AudioSetup screen. Forexample, if it is set toDolby Digital, ensurethat your system
supports compressedaudio.Poor picture • Same as above.
• Check another channel tocompare signalreception.
Problem Cause Remedy
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide A-1
Appendix ATechnical Specifications
Overview
IntroductionThis appendix contains the technical specifications for the D9865 Satellite Receiver.Note: The technical specifications are subject to change without prior notice.
In This Appendix
This appendix contains the following topics.
Topic See Page
Receiver Specifications A-2
LNB Requirements A-3DVB-S Eb/No (C/N) Ratio A-4
DVB-S2 Error Rate Performance ES/No (C/N) Ratio A-5
Video Output A-6
Audio Outputs A-7
Power A-8
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A-2 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Receiver Specifications
General
Tuner
Parameter Specification
System MPEG-2/DVB CompatibleEN300 421, EN 300468, H.264
Demodulation DVB-S QPSK, DVB-S2 QPSK and 8PSKNumber of RF Inputs 1
Parameter Specification
Number of RF Inputs 1Input Level -25 dBm to -65 dBm per carrierFrequency Range 950 MHz to 2150 MHzSymbol Rate Range DVB-S: 1.0 to 45 MS/s
DVB-S2: 1.0 to 31 MS/sSatellites C-band and Ku-bandReceiver Spectrum Sense Normal and InvertedInput Impedance 75Ω
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LNB Requirements
DVB-S and DVB-S2
Symbol Rate Stability
1 to 2.99 MS/s ≤ ± 0.125 MHz
3 to 5.99 MS/s ≤ ± 1.00 MHz
6 to 11.99 MS/s ≤ ± 3.00 MHz
12 to 45 MS/s ≤ ± 5.00 MHz
Parameter Specification
LNB Phase Noise Requirement -28 dBc/Hz atδF = 100 Hz-53 dBc/Hz at δF = 1 kHz-76 dBc/Hz at δF = 10 kHz-93 dBc/Hz at δF = 100 kHz-106 dBc/Hz at δF = 1 MHz-117 dBc/Hz at δF = 10 MHz
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A-4 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
DVB-S Eb/No (C/N) Ratio
DVB-S Eb/No (C/N) Ratio
Note: The D9865 receiver displays the C/N Ratio.C/N = Eb/No + 10 log (2 x FEC X 188/204).
Convolutional FEC Rate Eb/No Ratio (dB) inLinear Channel and IF
Loop configuration
C/N at DVB Threshold(BW = Symbol Rate)
1/2 4.5 4.1
2/3 5.0 5.9
3/4 5.5 6.9
5/6 6.0 7.9
7/8 6.4 8.5
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DVB-S2 Error Rate Performance ES/No (C/N) Ratio
DVB-S2 Error Rate Performance Es/No (C/N) Ratio
Note: “Typical performance” was measured with Pilots On. Pilots On is highlyrecommended as the performance values typically degrade up to 0.9 dB with PilotsOff. Pilots On must be used for 8PSK 3/5, 8PSK 2/3 and 8PSK 3/4.
Mode Simulated Es/No (dB) for FECFrame length = 64,800
Typical Performance (dB) inLinear Channel and IF Loop
Configuration
QPSK 1/2 1.00 1.2
QPSK 3/5 2.23 2.4
QPSK 2/3 3.10 3.2
QPSK 3/4 4.03 4.2
QPSK 4/5 4.68 4.8
QPSK 5/6 5.18 5.3
QPSK 8/9 6.20 6.4
QPSK 9/10 6.42 6.6
8PSK 3/5 5.50 5.8
8PSK 2/3 6.62 6.8
8PSK 3/4 7.91 8.1
8PSK 5/6 9.35 9.6
8PSK 8/9 10.69 10.9
8PSK 9/10 10.98 11.3
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A-6 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Video Output
Analog Video Output
Digital Audio/Video Output (D9865H and D9865D only)
HD Analog Video Output (D9865H and D9865D only)
Parameter Specification
Number of channels 1Connector Type RCAVideo Compression Type MPEG-2 4:2:0
MPEG-4 4:2:0Level 1.0V pp ± 10%Video Standard NTSC & PAL B/G/I/D/M/N/J, supports
HD downconversion
Parameter Specification
Number of Outputs One HDMI digital audio/video output,supports SD-to-HD upconversion
Parameter Specification
Number of Outputs One component (Y, Pb, Pr) HD analogvideo output
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide A-7
Audio Outputs
Analog Audio Output
Digital Audio S/PDIF Output
VBI
Parameter Specification
Number of Channels 1 stereo pair/2 mono channelsConnector Type RCAOutput Level Unbalanced, 2 V rms ± 10% at 0 dBFSAudio Decompression MPEG 1 Layer 2, Dolby Digital Plus, HE-
AAC
Parameter SpecificationConnector Type RCAOutput Impedance 75Ω +/-20%, from 0.1 MHz to 6.0 MHzSignal Amplitude 0.5V +/-20% at 75Ω
Parameter Specification
NTSC Lines 10 to 22 fields 1 and 2PAL Lines 7 to 22 fields 1 and 2
WST, WSS, VPS
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A-8 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Power
AC Power Connector
General
Mechanics
Environment
Parameter Specification
Voltage Range 100 V to 240 V ACLine Frequency 50/60 HzPower Consumption 35 W max.LNB Power on satellite input +13 V/+ 18 V @ 350 mA max.
Parameter Specification
Height 2.36 in. (6.0 cm)Width 11.69 in. (29.7 cm)Depth 7.68 in. (19.5 cm)Weight 5 lbs (2.3 kg)
ParameterSpecification
Operating Temperature 0°C to 50°C (32°F to 122°F)Storage -20°C to 70°C (-4°F to 158°F)
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide B-3
Factory Default Settings,Continued
Preset - Number 1
Preset - Number 2
Parameter Default
Preset Number 1
Preset Name ET
LNB Configuration 1
Modulation Type DVB-S
Downlink 11.795 GHz
Symbol Rate 20.0 MS/s
NetId 7
Parameter Default
Preset Number 2
Preset Name Enterprise
LNB Configuration 1
Modulation Type DVB-S
Downlink 11.851 GHz
Symbol Rate 30.5 MS/s
NetId 3
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B-4 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Factory Default Settings,Continued
Preset - Number 3
Preset - Number 4
Parameter Default
Preset Number 3
Preset Name Exterminator
LNB Configuration 1
Modulation Type DVB-S
Downlink 12.15 GHz
Symbol Rate 28.3465 MS/s
NetId 6
Parameter Default
Preset Number 4
Preset Name Spiderman
LNB Configuration 1
Modulation Type DVB-S
Downlink 12.25 GHz
Symbol Rate 30.8 MS/s
NetId 1
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B-6 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Factory Default Settings,Continued
Preset - Number 7
Preset - Number 8
Parameter Default
Preset Number 7
Preset Name Ebenezer
LNB Configuration 1
Modulation Type DVB-S
Downlink 12.45 GHz
Symbol Rate 30.5 MS/s
NetId 1
Parameter Default
Preset Number 8
Preset Name Big Originator
LNB Configuration 1
Modulation Type DVB-S
Downlink 12.604 GHz
Symbol Rate 28.3465 MS/s
NetId 5
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide B-7
Factory Default Settings,Continued
Preset - Number 9 to 63
Preset - Number 64
Parameter Default
Preset Number 9 to 63
Preset Name Network name
LNB Configuration 1
Modulation Type DVB-S
Downlink 12.25 GHz
Symbol Rate 10.0 MS/s
NetId 1
Parameter Default
Preset Number 64
Preset Name Network name
LNB Configuration 10
Modulation Type DVB-S2
Downlink 12.30 GHz
Symbol Rate 30 MS/s
NetId 1
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B-8 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Factory Default Settings,Continued
LNB Setup - Configuration 1 to 9
LNB Setup - Configuration 10
Parameter Default
LNB Configuration 1 to 9
LNB Power Off
LO Freq1 5.15 GHz
LO Freq2 0.0 GHz
Crossover 0.0 GHz
LO Select Off
DiSEqC DisableDiSEqC Switch Off
Parameter Default
LNB Configuration 10
LNB Power 18-H
LO Freq1 10.75
LO Freq2 0.0 GHz
Crossover 0.0 GHz
LO Select Off
DiSEqC Disable
DiSEqC Switch Off
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide B-9
Factory Default Settings,Continued
Video Setup
Subtitle Setup
Parameter Default
HD Video Output Auto
SD Video Output For NTSC Unit: NTSCFor PAL Unit: PAL-B
TV Channel For NTSC: 3For PAL: 21
TV Aspect Ratio 4:3
Aspect Ratio Convert None
Closed Caption Auto
Wide Screen Signalling (Web GUI only) Auto Create
Enable Banner Display (Web GUI only) Enabled
Parameter Default
Subtitle Control OffImitext Color Auto
Imitext Shade Auto
Imitext Position Standard
Subtitle Language eng
Language Entry (Web GUI only) eng
PMT Order (Web GUI only) First
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B-10 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Factory Default Settings,Continued
Audio Setup
Administration
Parameter Default
Stereo/Mono Stereo
DRC Mode RF mode
Digital Audio Preference PCM
Audio PMT Source AUD1
Parameter Default
POV mode Std
Lock level 0
Menu transparency None
IR remote Enable
Date format YYYY-MM-DD
Time format 24 HourTime offset +05:30
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide B-11
Factory Default Settings,Continued
POV Mode
Advanced Administration
IP Setup
Unicast IP Setup
By default, the Unicast routes list is empty.Multicast IP Setup
By default, the Unicast routes list is empty.
Parameter Default
CA Mode Std
Acquisition Mode Basic
Tuning Source NIT
Service List Mode Rigorous
BAT No
NIT Yes
SDT YesPAT Yes
Parameter Default
Set Lock Level Password 1234
Parameter Default
Filter Mode Forward All
MPE Optimization High Bitrate
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B-12 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Factory Default Settings,Continued
Trap Destination Setup
SNMP
Noise Cutoffs
Download
Parameter Default
Trap Destination Address 19.131.244.002
Community String “public”
Parameter Default
Read Community String publicWrite Community String public
System Name (Web GUI only) sysname
System Location (Web GUI only) Toronto
System Contact (Web GUI only) 416-321-XXXX
Parameter Default
Noise Cutoffs Enable
DVB-S/DVB-S2 TS Cut Off 0.0 dB
DVB-S/DVB-S2 TS Restore 0.1 dB
DVB-S/DVB-S2 Audio Cut Off 0.0 dB
DVB-S/DVB-S2 Audio Restore 0.1 dB
Parameter Default
DL Mode Always
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide B-13
Factory Default Settings,Continued
CI Setup (Web GUI only)
Import/Export (Web GUI only)
Alarms and Warnings
Parameter Default
Decryption Mode On
CI CAM QUERY Support Disable
CI CAM Auto Reset Disable
CA List Management Type Update All
TS/ONID Check Disable
Transport ID 0
Original Network ID 0
Parameter Default
Settings Filename file name
FTP User Name User
FTP Password USERFTP Port Number 21
Parameter Default
AW Banner Disable
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-3
D9865 Satelli te Receiver Lock Levels,Continued
All Screens
Channel List
Parameter Lock Level
IR Last Channel 2IR FAV key 3
IR NAV key 3
IR EPG key 3
IR Setup key 3
Menu 3
Parameter Lock Level
Power On/Standby 3
IR Mute via RemoteControl
3
IR Volume Up 3
IR Volume Down 3
IR Channel Up 2
IR Channel Down 2
IR Last Channel 2
Parameter Lock Level
Scroll up and down 3
OK to select channel 2
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C-4 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
D9865 Satelli te Receiver Lock Levels,Continued
EPG Grid
EPG Info
NAVigator Info
Timers
Parameter Lock Level
Scroll up and down 3
Scroll left and right 3
Next Day 3
Previous Day 3
Favorites 3
Timers 3
OK to select channel 2OK to view future Info 3
Parameter Lock Level
Set Timer 2
Parameter Lock Level
Set Timer 2
Parameter Lock Level
Scroll up and down 3
Delete 2Edit (to view) 3
Edit (Save button) 2
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-5
D9865 Satelli te Receiver Lock Levels,Continued
Favorites
Edit Favorites
Timers
Parameter Lock Level
Delete 2
New 2
Edit (to view) 3
Edit (Save button) 2
Move 2
Select 2
Parameter Lock Level
Delete 2
Edit (to view) 3
Edit (Save button) 2
Move 2
Parameter Lock Level
Delete 2
Edit (to view) 3
Edit (Save button) 2
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C-6 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
D9865 Satelli te Receiver Lock Levels,Continued
One Button Channel Change (button presses)
Tuning/Preset
Tuning/Preset: Preset
Tuning/Preset:Preset:LNB
Parameter Lock Level
Red 2
Green 2
Yellow 2
Blue 2
Parameter Lock LevelChange TuningParameters and Save
1
Parameter Lock Level
Change preset number 3
Edit preset tuningparameters
1
Edit preset LNBconfiguration number
1
Save preset 1
Activate preset 1
Parameter Lock LevelChange LNBconfiguration number
3
Edit LNB settings 1
Save LNB settings 1
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-7
D9865 Satelli te Receiver Lock Levels,Continued
Dish Setup (User Mode)
Dish Setup (Installer Mode)
Video Setup
Parameter Lock Level
Enter satellite number 1
Select User Action 1
Do Action 1
Enter Installer mode 3
Parameter Lock LevelEnter satellite number 1
Enter absolute position 1
Select installer action 1
Change DiSEqC enable/disable state
1
Adjust dish position 1
Enter user mode 3
Parameter Lock Level
HD Video Output 2
SD Video Output 2
TV Channel 2
TV Aspect Ratio 2
Aspect Ratio Convert 2Closed Caption 2
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C-8 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
D9865 Satelli te Receiver Lock Levels,Continued
Subtitles
Audio Setup
Administration
Parameter Lock Level
Subtitle Control 2
Imitext Color 2
Imitext Shade 2
Imitext Position 2
Subtitle Language 2
Parameter Lock Level
Stereo/Mono 2
Dolby Digital Mode 2
Digital AudioPreference
2
Audio PMT Source 2
Parameter Lock Level
POV Mode 1
Lock Level 3
Menu Transparency 2
IR Remote 2
Date Format 2
Time Format 2Time Offset 2
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-9
D9865 Satelli te Receiver Lock Levels,Continued
Advanced Administration
POV Mode
IP Setup
Parameter Lock Level
Set Lock Level Password 0
Reboot 2
Factory Reset (F/R) 0
Rst Login 0
Parameter Lock LevelCA Mode 1
Acquisition Mode 1
Tuning Source 1
Service List Mode 1
BAT 1
NIT 1
SDT 1
PAT 1
Parameter Lock Level
Filter Mode 0
MPE Optimization 0
Next Port 2
Set IP Address (button) 2
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C-10 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
D9865 Satelli te Receiver Lock Levels,Continued
Change IP Address
Unicast IP Setup
Multicast IP Setup
SNMP Setup
Parameter Lock Level
IP Address 2
Gateway 2
Mask 2
Save 2
Parameter Lock LevelAdd (button) 0
Edit 0
Delete 0
Parameter Lock Level
Add (button) 0Edit 0
Delete 0
Parameter Lock Level
Read community string 0
Write community string 0
Trap Dest (button) 3
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide C-11
D9865 Satelli te Receiver Lock Levels,Continued
Trap Destinations
Noise Cutoffs
Lock Level: 2
Alarms & Warnings
Alarm Setup
Lock Level: 2
Warning SetupLock Level: 2
Download
Parameter Lock Level
Add (button) 0
Edit 0
Delete 0
Parameter Lock Level
AW Banner 2
Alarm (button) 3
Warning (button) 3
Parameter Lock Level
DL Mode 2
Abort DL 2
Restart DL 2
Boot App (button) 3
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C-12 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
D9865 Satelli te Receiver Lock Levels,Continued
Bootable App Selection (Screen)
Info
Parameter Lock Level
Delete 2
Load App 2
Safe App 2
Parameter Lock Level
Service Information(Channel Number) 2
Channel Information(Channel Number)
2
ADP Status (Clear ADPCount)
2
Device StatusInformation (Clr RstCount)
2
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide D-1
Appendix DCompliance
Appl icable Notices and Disclaimer
FCC NoticesThis equipment has been tested and found to comply with the limits for a TVInterface device and Class B digital device according to Part 15 of FCC Rules. Theselimits are designed to provide reasonable protection against harmful interferencewhen operated in a residential installation. This equipment generates, uses and canradiate radio frequency energy, and if not installed and used in accordance with theinstructions supplied in this manual may cause harmful interference to radiocommunications. However, there is no guarantee that interference will not occur ina particular installation. If this equipment does cause harmful interference to radioor television reception (which can be determined by turning the equipment off and
on), the user is encouraged to try to correct the interference by one or more of thefollowing measures.• Reorient or relocate the television receiving antenna• Increase the separation between the equipment and the receiver• Connect the equipment to an AC outlet on a circuit different from that to which
the receiver is connected• Contact your dealer/reseller or an experienced radio/TV technician for helpThe user may find the booklet “Interference handbook” prepared by the FederalCommunications Commission helpful. This booklet is available from the U.S.Government Printing Office, Washington, DC 20402, stock no. 004-000-00450-7.
Shielded cables should be used to interconnect this device with any other/peripheral equipment (e.g., TV monitors, terminals, data sources, etc.) to ensurecompliance with Class B limits. Failure to do so may result in radio or TVinterference. Cables should be of braided shield construction with metal end shells.
The manufacturer is not responsible for any radio or TV interference resulting fromunauthorized modification of this equipment. It is the responsibility of the user tocorrect such interference at the user’s expense.
Industry Canada Notice
This digital apparatus does not exceed the limits for Class B radio noise emissionsfrom digital apparatus as set out in the radio interference regulations of IndustryCanada.Le present appareil numerique n’mete pas de bruits radioelectriques depassant leslimites applicables aux appareils numeriques de Class B prescrites dans lereglement sur le brouillage radioelectrique edicte par Industrie Canada.
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D-2 D9865 Satellite Receiver Installation and Operation Guide 4035197 Rev C
Appl icable Notices and Disclaimer,Continued
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. We reserve the right to change this guide at any time withoutnotice.
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4035197 Rev C D9865 Satellite Receiver Installation and Operation Guide D-3
Scientific-Atlanta Europe NVLuipaardstraat 12
8500 KortrijkBelgium
Declarat ion of Conformity
The Product: Satellite Receiver
Model Number: D9865
Ratings: 100-240V~, 50/60Hz, 0.5Amax
Has been designed and manufactured in accordance with the following Harmonised Standards:
Number and Date of Issue Title of StandardEN 60065:2002 - Audio, video and similar electronic apparatus – Safety requirements
EN 55022:2006 / A1:2007Class B
- Limits and Methods of Measurement of Radio Interference Characteristics ofInformation Technology Devices
EN 55013:2001/ A1:2003/ A2:2006
- Electromagnetic Compatibility Requirements - Sound and TelevisionBroadcast Receivers and Associated Equipment
EN 55020:2007 - Sound and television broadcast receivers and associated equipment – Immunitycharacteristics – Limits and methods of measurement
EN 55024:1998 /A1:2001/ A2:2003
- Information technology equipment - Immunity characteristics - Limits and methodsof measurement
EN 61000-3-2:2001 - Electromagnetic Compatibility - Part 3: Limits Section 2: Limits for HarmonicCurrent Emissions (Equipment Input Current less than 16A per phase)
According to the provisions of th e Low Voltage Directive 2006/95/EC and the EMC Directive 2004/108/EC
Toronto, Canada, June 11, 2009(Issue Place and date)
Scientific-Atlanta Canada Company (Digital Media Networks Business Unit)(Company Name)
100 Middlefield Road, Scarborough, Ontario, Canada, M1S 4M6(Company Address)
For the manufacturer: Steven Lawrence, Product Regulatory Compliance(Signature, Name and Title)
File:D9865_EU_DoC1 www.scientificatlanta.com
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