Cisco: Reinventing Learning and Development2020 and Beyond
Speakers
Joshua Clark Kevin ServeauLeader
Next-Generation Learning & Design Cisco
LeaderEngineering Learning & Development
Cisco
Agenda
1. Transforming L&D: Today’s Landscape
2. Shifting the Ecosystem: Our Platforms, Work, and Roles
3. Focusing on Skills
4. Q&A
Today’s Landscape
54%of the workforce will require significant upskilling and reskillingwithin the next 5 years
50%of knowledge acquired during the first year of college will be outdated by graduation
65%of children entering K-12 will have job types that don’t yet exist
Source: World Economic Forum, The Future of Jobs Report, 9/2018
Drivers of Change
External Factors:• Technology and business
models rapidly evolving• Half-life of skills shrinking• Proliferation of modern content
providers and platforms• Changing learner expectations
and preferences
Internal Factors:• Legacy infrastructure not meeting
needs of modern learners• Fragmented User Experience
across L&D teams• Internally-developed experiences
didn’t match expectations• Resource constraints driving the
need to “do more with less”
Shifting the Ecosystem: Our Platforms, Work, and Roles
Monolithic/All-in-One
Shifting Our Platforms
A continuing journey: assessment engine, analytics, & content management
Before After
In-Person/Desktop
Legacy Content Providers
Legacy LMS
Best-of-Breed/API’s
Anytime/Anywhere/Any Device
Modern LXP (Degreed)
Specialized, Modern Providers (e.g. Udemy)
Example: Shifting Our Platforms
+6,000 Videos+3,500 Articles
+170 Courses
+2,400Courses
+1,000,000 Resources
Many More+
+4,000Courses
+40Courses
3,500+ CoursesTechnical + Business
Creating Content
Shifting Our Work
A continuing journey: L&D team silos & storytelling with data
Before After
Outdated Experiences
Development & Delivery
ADDIE
Curating Content
Immersive Experiences
Design Sprints
Consulting & Orchestrating
Example: Shifting Our Work
Pathways
Instructional Designer
Shifting Our Roles
A continuing journey: L&D consultant & operations/metrics
Before After
Program Manager
Vendor/IT
Learning Curator
Learning Experience Designer
Learning Consultant
Product Manager
Software Developer
Example: Shifting Our Roles
Consulting
ProductDesign
VisualDesign
DesignThinking
UX Designer
Focusing on Skills
Role and Skill Foundation
Role & Skill Foundation
HR/LeaderValidation
Role/SkillCustomization
~19
~89
221
~3000
Job Functions
Job Families
Job Roles
Job Titles
Internal &External Data
Leveraging Skill Data
Role & Skill Foundation
Enterprise Learning Experience Platform
Self directed automated learning feed based on skills, learning history, groups, and followers
Cisco directed Learning pushed from the top, down
Summary
Automation, AI, and other technological factors are remaking the world of work and forcing people to become lifelong learners
To keep up with these changes, L&D teams are having to adopt new platforms that allow people to keep their skills up to date continuously
L&D Professionals are having to change the way they work and introduce new talent from other domains to adapt to these new realities
Skills are becoming the new language for L&D professionals to use and guide employees through this change
Q&A
Joshua Clark Kevin ServeauLeader
Next-Generation Learning & Design Cisco
LeaderEngineering Learning & Development
Cisco