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Lesson 2:Sale of Goods and
Supply of Services Act 1980Part 1:
Your Rights as a Consumer
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Overview of Lesson
• Goods and Services• Your rights as a consumer:
Sale of Goods and Supply of Services Act• How the law protects a consumer buying:
– Goods– Services
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Goods and Services
• A good is:– Something tangible– It can be seen – Usually consumed
immediately– Examples include:
food, furniture, cars, games console etc
• A service is:– Something that is
done for you, by a person or machine
– Examples include: service on a car, hair cut, flight, etc.
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The Sale of Goods and Supply of Services Act 1980
states that….• Goods should be of merchantable quality• This means that the goods should be of
reasonable quality, considering what was said about them, what they are supposed to do, the price paid and how long they should last
• Example: crisps should be edible up to the Use By/Best Before date displayed on them
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The Sale of Goods and Supply of Services Act 1980
states that….• Goods should be fit for their purpose• Example: a washing machine must be
capable of washing clothes, a combined fridge freezer must be capable of freezing food
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The Sale of Goods and Supply of Services Act 1980
states that….• Goods should be as described• Example: a jacket described as
waterproof should not let rain in
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The Sale of Goods and Supply of Services Act 1980
states that….• Goods should conform to
sample• Example: the wallpaper or
carpet you receive should be the same as the sample shown to you in the shop when you ordered it
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The Sale of Goods and Supply of Services Act 1980
states that….• When a consumer buys goods from a
supplier, they have the right to use the goods as they see fit, without any restriction placed on them by the seller
• However, due regard should be given to the purpose that those goods were sold for
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The Sale of Goods and Supply of Services Act 1980
states that….• It is illegal for a supplier to demand payment
for unsolicited goods• If a company sends you something you didn’t
order and does not provide for return post, it can’t invoice you for the product
• Example: book clubs
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The Sale of Goods and Supply of Services Act 1980
states that….• Services must be provided
with due care and attention • Example: a car left in
garage for a full service, but the garage failed to change the oil
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The Sale of Goods and Supply of Services Act 1980
states that….• A person offering their services
should have the necessary skills to be able to provide that service
• Example: a TV repairer should have the skills necessary to fix televisions
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The Sale of Goods and Supply of Services Act 1980
states that….• Any parts or goods used in the
provision of services must be of merchantable quality (e.g. building materials used in a new extension on a house)
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Summary of Lesson
• Goods and Services• Your rights as a consumer:
Sale of Goods and Supply of Services Act 1980
• How the law protects a consumer buying:– Goods– Services
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Sale of Goods and Supply of Services Act 1980