Cloud Transformation Program Cloud Change Champions | March 21 2018
Welcome and Agenda OverviewOverall Cloud Program Update1
W March C C C M !
Today’s Agenda
Deep-Dive Update on Cloud Vendor Management2
Resources and Next Steps3
Feedback and DiscussionMeeting Wrap-Up4
Reminder | Overall UIT Cloud Program Goals (through 2019)
Goal 5: Reduce UIT computing footprint on campus 50%
Goal 1: Perform cloud governance and portfolio management
Goal 3: Integrate cloud systems, processes, and services
Goal 2: Define organizational development program
Goal 6: Exit Livermore disaster recovery site
Goal 4: Run mission critical services in the cloud
Program Update | Highlights from the Current Quarter
Goal 5:
Hardware acquisition review process has been defined and reviewed with service owners
Goal 1:
We’ve received funding for two new positions for the Cloud Enablement team - a business analyst and integration engineer
Goal 3:
Continuing to work on the AWS and GCP ordering/ provisioning integrations with ServiceNow
Goal 2:
Regrouping on training paths, job descriptions, skills assessment
Goal 6:
Decision that we will install no new UIT hardware in Livermore - discussions with our clients about schedule is the next step
Goal 4: Will be covered in today’s meeting
Goal 4:
Active Directory is in a POC with AWS, incorporating new cloud tools and processes; have also done testing in Azure
CLOUD VENDOR MANAGEMENT PROGRAMDoug Chalmers, Cloud Vendor ManagerPresentation to Cloud Change Champions, March 21, 2018
Agenda Topics
Cloud Vendor Management Program
How Can You Help?
Mission and Charter1
2
3
Cloud Vendor Management | Mission and Charter
Become the Cloud Vendor Management (CVM) leader in higher education
Align program deliverables with Business Affairs’ and UIT’s strategic goals and initiatives
Build a Center of Expertise (COE) in Cloud Vendor Management to benefit UIT and the Campus
Cloud Vendor Management Program
CVM Center of Expertise
Deal Management
Relationship Management
Risk Management
Cloud Vendor Management Program | Center of Expertise
Pre-Acquisition• Address “How Do I” questions
(e.g., click-through agreements)
• Advise in setting ROI/business metrics for SaaS use
• Provide introduction to deployment resources
• Prepare for successful long-term vendor partnership
Post-Acquisition• Provide account
management support
• Advise users on resolving vendor issues
• Counsel users on software end of life; contract termination; data sanitization referral
CLOUDSOURCE LIFECYCLE
Provide support and consulting to enable Cloud business success for UIT and the campus
Cloud Vendor Management Program | Strategic Vendor Relationship Management
Proactively manage a set of strategic Cloud vendors to maximize the value they deliver to the University• Set and achieve common and individual goals for all
portfolio vendors• Use dashboard and scorecard to achieve data driven
vendor management processes
Relationship Management
• Executive sponsorship and engagement• Win-Win attitude and commitment to mutual success• Both parties actively contribute to the partnership
Keys to Success
Strategic Cloud Accounts
Common Vendor Goals• Savings • Compliance (BAA)• Consolidated Billing• Alignment with
Business Affairs goals• QBRs
Cloud Vendor PerformanceUse metrics and scorecards to support data-driven relationships with vendors, to increase savings and customer satisfaction
Scorecard to measure individual vendor performance
Cloud Portfolio Performance Management
Cloud Vendor Portfolio Dashboard
Cloud vendor portfolio dashboard provides an objective view of the overall performance of our Cloud portfolio
Cloud Vendor Management Resources
Website
Cloud Vendor Management Resources
Tools
Cloud Vendor Management Resources
Outreach
How can you help?
Set the exampleStrive to use compliant, secure and accessible SaaS solutions
Avoid shortcutsWe can only improve if we experience what our campus partners experience.
Share the resourcesuit.stanford.edu/cloud-transformation/cloud-vendor
T !
Questions and Discussion?
Kicked off discovery for network address and DNS management in the cloud with Networking team
Cloud Transformation Site DemoResources for UIT and the campus community
Communicate the resources shared and demonstrated in this meeting (remember that your input and feedback helps shape these meetings)
1What is important for
to know about the cloud?
Remind yourself and others: Moving to the cloud represents a chance to step back and consider not just our architecture but also our service design and delivery, etc.
2
Additional Feedback and Open Discussion
Your feedback on this presentation?
Your input on communication needs?
Open discussion and questions?
T !Our next meeting will be on April 25 2018 at 3:00 pm
Cloud Client Enablement Team
Team CharterScope of work
If funded, this team will be chartered specifically to help clients with SaaS implementations This has been a Business Affairs priority this year and is supported by CIO Council and campus partners
StructureIf/when we receive funding for this group, we will determine how this group will be constituted and how it will differ from other groups in UIT (TCG, ET, RC, BPs), defining how it will supplement existing support
FUNDED*