© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Collaborer pour Accélerer :
Introduction aux solutions
de Collaboration Cisco
David BaudrezVertical Sales Manager Cisco - Africa Levant
Cisco innovation Tour 2010
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
The Way People Work Is ChangingWork Done in the Office Is Increasingly Collaborative
Group WorkWorking Alone
WORK STYLES
Percentage of Individual’s Work Product That Will Depend on Group Input
Source: Gartner Dataquest, 2005
1985 1990 1995 2000 2005 20100
20%
40%
60%
80%
100%
Deux changements fondamentaux nécessitent une redéfinition de l’environnement et des outils
de travailInfrastructure is More Mobile You no longer need to be in one place to be productive
• Lap-tops & other mobile devices• Web-based applications• Wireless Network• Internet Based Telephony and Video• Collaboration Software• VPN and Network Security
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
The New WorkspaceThe Unified Workspace
Devices Networks OperatingSystems
BusinessApplications
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Changer la façon de travailler
“Raising the productivity of employees whose jobs can't be automatedis the next great performance challenge—and the stakes are high.”
McKinsey & Company, The 21st Century Organization
Text Voice, Video
Num
ber o
f Sta
keho
lder
sCollaborative Tools
Documents
One
Man
y
EmailIM
TelePresence
Unified Communications
Vmail
Discussion Forums
Video on Demand
Wikis Blogs ContactCenter
Conferencing
Social Networking
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
La Collaboration…Un équilibre entre Processus, Culture et Technologies
At Cisco, we pioneer collaboration to change the way we work
We use these technologies ourselves; we are our own laboratory
From command and control to collaboration and teamwork
Technology
Process
Culture
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
This core is then leveraged by any combination of end-user clients, devices or custom applications from Cisco or 3rd parties
Infrastructure
Collaboration Services
Communication and Collaboration Applications
Poser les fondations, établir une architecture Collaboration Aujourd’hui et dans le futur
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Business Video
Conferencing
Mobile Collaboration
Workgroups/Communities
Messaging
Customer Collaboration
IP Communications
Portefeuille d’outils de Collaboration Cisco
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Convergence des services2
Virtualization Applications
Etablir une feuille de routeIP
Com
mun
icat
ions
Ado
ptio
n
Begins withYour IP
Network
Convergence des Médias1
Movement
Expériences deCollaboration3
OPEX CAPEX Reduction
Network Simplification
New Capabilities
And DeliversIntegrated securityand Applications
Through a NewExperience
9© 2009 Cisco Systems, Inc. All rights reserved.
IP Communications Click icon to add picture
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Les communications Unifiées de Cisco
Endpoints
Services
Infrastructure
Applications
Unified IP Phone 7985
Cisco Unified IP Phones
Wireless IP Phones
IP Communicator
Unified Personal Communicator
Dual ModePhones
Mobile Communicator
UnifiedMeetingPlaceConferencing
UnifiedCustomerContact
Cisco Unity Connection Messaging
Unified Video Advantage
UnifiedWorkspaceLicensing
Unified CRMConnectors
Communications Manager Express
Smart BusinessCommunications Sys
Cisco UnifiedPresence
Communications Manager Bus Edition
CommunicationsManager
Routing Switching QoS SecurityVoice
Gateway
VVVV
Session BorderControl
CUBE
MessagingGateway
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Un portefeuille de téléphones vraiment étendu
6900 Series Cost effective business-grade voice services Basic endpoint applications Earth-friendly innovation
7900 Series Advanced business communications Rich suite of services Wide array of applications
Advanced Media Portfolios Widest array of applications Accessories enrich interaction & applications Earth-friendly innovation
IP Phone 9900 and 8900 Series
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Cisco Unified IP Phone 8900 and 9900 Series Superior Multimedia Experience
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Cisco Unified IP Phone 7962G/7965G
Cisco Unified IP Phone 7975G
Cisco Unified IP Phone 7942G / 7945G
Cisco Unified IP Phone 7985G
Cisco Unified Video Advantage
Cisco Unified IP Phone 7931G
Cisco Unified IP Phone 7906G / 7911G
Cisco Unified Personal Communicator
Cisco IP Communicator
Cisco Unified Wireless IP Phone 7921G/ 7925G/7925G-EX
Cisco Unified Personal Communicator
Cisco Unified IP Phone 7900 Series PortfolioAdvanced Business Endpoints
Accessories
Mobility
Multibutton
Video
Business
Manager
Executive
Basic Conference stationsExpansion Module 7915/7916
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Implémentation de la Communication Unifiée
IPWAN
Application Server
(Optional)
SRST-Enabled Voice Gateway
Remote Site 1
Remote Site 2
Headquarters
SRST-Enabled Voice Gateway
SRST-Enabled Voice Gateway
PSTN
Cisco Unified CMBE
Simple Centralized deployment and provisioning Survivability at the central and remote sites Adjunct application servers for Contact center, Presence and other collaboration applications
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Améliorer l’expérience de communication grâce aux applications
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Cisco Unified Personal Communicator
o Click-to-CalloUse the fully integrated softphone or your Cisco Unified IP
PhoneoShared line, same number and dial planoPlayback voice messages
o Integrated keypad dialero Ad hoc conferencing
oVoice, video and Web conferencing
o Media Escalation oAdd video telephony or share documents during active
conversations o Pop-up notifications
o CLID/Name, call type, call options
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
Unified Contact Center Express
o Virtual deployments for flexible, low cost utilization of resources
o Powerful skills and competency based routing for decreased operational costs and increased customer satisfaction
o Flexible call treatment and sophisticated self-service solutions with ASR/TTS and support for real-time notification (email, paging and fax) services
o Low cost integration for thick and thin CRM application clients
o Flexible customer contact interaction channels including inbound voice, email, and chat
o Comprehensive reporting, quality management and workforce optimization tools
Cost Effective, Integrated, Flexible Solution
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Cisco Unified MeetingPlace Express Voice and Web Conferencing Solution
o Deploy conferencing with Cisco Unified Communications Manager for cost savings and productivity
o Simple, powerful functionalityo Extensive voice conferencing capabilitieso Control meetings and share content from webo Simple setup and attend from web and phone
o Simple to deploy and manage o Software solution on single MCS server
o IP voice—H.323 and SIP o 120 concurrent users
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
Communications Unifiées CiscoIntégration d’applications tierce
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Environnement Applicatif et SDK
Broadcast
Emergency Alert Real Estate Advertising
AttendanceMenuTime Clock
Retail ER Stats
Extending the Value of Unified Communication Using Partner Applications
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
Cisco Unified CallConnector pour le CRM Microsoft Dynamics
o Integrates with Microsoft CRM for an easy-to-use, more complete CRM solution o Microsoft client uses familiar Microsoft Outlook or Internet Explorer for managing tasks and
contactso Automatic detection and screen-pop searches of the CRM database for both incoming and
outgoing phone calls o Automatic creation of phone call activity records for incoming and outgoing calls with call
duration trackingo Click to dialo No additional hardware needed
21
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Services de Click-to pour Microsoft Office Communicator et IBM Sametime
Microsoft Communicator IBM Sametime
Lower Administration Increased ProductivityClick-to-CallClick-to-Conference
Increasing Over Time
23© 2009 Cisco Systems, Inc. All rights reserved.
Conferencing, mobilité, groupware et solutions
de Video pour entreprises
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Cisco Conferencing Solution
MeetingCenter
TrainingCenter
EventCenter
SupportCenter
Audio Conferencing
Cisco WebEx Collaboration Cloud Enterprise Network
Video Conferencing
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
Intégration avec BlackBerry, Iphone, Nokia et d’autres PDAs/ Cellulaires
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 26
BusinessValue
Richer, more effective internal and external collaboration via flexible unified client
Easier application integration and ability to deliver new services enabled by open development platform
Instant Messaging
Voice
Shared Workspaces
Video
Web Meetings
Presence
WebEx Connect Suite
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
Expert on Demand
Video Conferencing
Cisco TelePresence Endpoints
Cisco Enterprise Video Solutions
Digital Media System
Video Surveillance
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28
Cisco Video Conferencing & TelePresence
BusinessValue
Greater customer intimacy and higher quality decisions Reduced travel leading to cost savings and “green” benefits Increased employee productivity and work-life flexibility
29© 2009 Cisco Systems, Inc. All rights reserved.
Justification financière d’une migration vers les
Communications Unifiées
Click icon to add picture
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 30
Source: Cisco Customer Business Transformation, VTG
Cos
t Sav
ings
Ana
lysi
s S
cope Mobility
Real estate (swing-space)
Travel avoidance
Contact center Branch space Self services
Teleworker Conferencing Connectivity Calling card Facilities
Equipment Installation Maintenance Management IT Staff Support Toll bypass
Unified CommunicationsIP Convergence/VoIP
Old Math(1990s)
Expansion(2000s)
New Math UC TCO(2008 on)
Vers un Retour de l’investissement accéléré grâce aux communications unifiées Cisco
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 31
Réduction potentielleCategory based on Benchmarks
Spend categoryBenchmark savings %
Long Distance 20%-35%
International Long Distance 50-75%
Mobility 10-15%
Conferencing 30-60%
MACs 60-75%
Support 30%-40%
Trunking/Local 10%-15% With SIP trunking, trunking savings can increase by additional 10-25%
*Assumes pure IPT deployment where spending on upgrades, break-fix on legacy infrastructure is eliminated
Equipment and Facilities 100%*
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 32
Illustrative Numbers (~500 positions)
La Communication Unifiée génère de 25-30% de réduction du TCO
TDM Cost
“As Is”
Equipment&
InstallationCost
StaffSavings
Tele-worker
Savings
Conference & Toll
BypassSavings
Facilities&
Maint.Savings
MACsSavings
Post-IPCDeployment
Cost
$500 $50-$25
-$15
-$40
-$20 $405
ConnectivitySavings
-$25-$20
5 Year TCO$ Thousands
“We will drive a 25-30% savings in voice expense by moving to IPC”• Fred Spulecki, Director IBM/ Cisco IPC Initiative
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 33
Les Communications Unifiées impactent dramatiquement l’efficacité opérationnelle
Easier Moves, Adds, or Changes
Improved Remote Office Employee Productivity
Improved Mobile Employee Productivity
Improved Headquarters Employee Productivity
Better Reachability for All Employees
Average Time Saved
4.0 Hours/Week/Remote Office Employee
4.3 Hours/Week/Mobile Employee
1.6 Hours/Move
3.9 Hours/Week/Employee
3.9 Hours/Week/Employee
Source: Sage Research Study, 2007
Percent of CompaniesRealizing Benefit
46%
46%
48%
56%
45%
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 34
Allez de l’avant… Embrassez les gains de productivité généré par un environnement collaboratif! Started
Document Management Search Workflow PortalsDirectory Policy
Infra
stru
ctur
eA
pplic
atio
ns
Customer Care Telepresence Conferencing Messaging Enterprise
Social SoftwareIP
Communications
Infra
stru
ctur
eA
pplic
atio
ns
Replace an Aging TDM PBX
Virtualize Customer Support
Reduce Travel Expenses
Shift to Cloud Efficiencies
Improve Interactions
with Suppliers
Increase Sales
Productivity
Start at Any Point, Go at Any Pace, Based on Business Priorities
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 35
Cisco Innovation Tour 2010
CasablancaDakar
DoualaCape Town
DurbanJohannesburg
LagosAbujaAccra
KampalaTripoli (Ly)
TunisAlger
Addis AbebaBeirut
Tripoli (L)
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 36