Download - Com120 05 verbal_13ed
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Verbal Messages Verbal Messages Chapter 5
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Principles of Verbal MessagesGuidelines for using Verbal
Messages Effectively
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged
◦Verbal & Nonverbal together
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people
◦Language is a symbol system. ◦Symbols are interpreted differently
by different people.◦Words we use are not the reality, but
they are used to express and shape reality.
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people3. Messages are denotative &
connotative◦Denotation: Objective definition◦Connotation: Subjective, emotional
meanings. Feelings and associations.
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people3. Messages are denotative &
connotative4. Messages vary in abstraction
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people3. Messages are denotative &
connotative4. Messages vary in abstraction5. Messages vary in politeness
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5. Messages vary in 5. Messages vary in PolitenessPolitenessDirect vs IndirectAdvantages of Indirect MessagesDisadvantages of Indirect
Messages
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people3. Messages are denotative &
connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message meanings can deceive
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6. Message meanings can 6. Message meanings can deceivedeceiveDefinition of lyingTypes of liesHow people lieThe behavior of liars
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people3. Messages are denotative &
connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message Meanings can deceive7. Messages can criticize and
praise
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7. Messages can Criticize 7. Messages can Criticize and Praiseand PraiseWhen does a person need praise?
Or criticism?Guidelines for expressing
negative information:◦ Focus on the event and behavior, not person◦ Try to state in positive terms◦ Own your thoughts and feelings; “I-
messages”◦ Avoid ordering or directing◦ Choose appropriate context
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people3. Messages are denotative &
connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message Meanings can deceive7. Messages can criticize and praise8. Messages vary in assertiveness
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8. Messages vary in 8. Messages vary in AssertivenessAssertivenessNonassertiveness: Fail to assert
your rights. Aggressiveness: Care little about
the rights of others.Assertiveness: You act in your
best interest without denying the rights of others.
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Communicate AssertivelyCommunicate Assertively? What are some guidelines?
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Principles of Verbal Principles of Verbal MessagesMessages1. Messages are packaged2. Message meanings are in people3. Messages are denotative &
connotative4. Messages vary in abstraction5. Messages vary in politeness6. Message Meanings can deceive7. Messages can criticize and praise8. Messages vary in assertiveness9. Messages can confirm and
disconfirm
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9. Messages can confirm and 9. Messages can confirm and disconfirmdisconfirm
DisconfirmationRejectionConfirmation
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DisconfirmationDisconfirmationWhat are some ways we show
disconfirmation in our conversation?
Why is racist, sexist, heterosexist, or ageist language disconfirming?
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Part 2: Make verbal Part 2: Make verbal messages more effectivemessages more effectiveExtensionalize
◦Intensional orientation◦Extensional orientation
Avoid allnessAvoid Fact-Inference confusion
◦Facts◦Inferences
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Make verbal messages more Make verbal messages more effectiveeffectiveDiscriminate among
◦IndiscriminationTalk about the middle
◦PolarizationUpdate messages
◦Static evaluation