Download - Comment management
CURATING THE SOCIAL SPACE: COMMENTS
YOUR PROBLEM
“In the past, we allowed comments on everything, but we had a few instances where
the comments became vicious. Commenters began attacking each other instead of
maintaining any sort of healthy debate, and in the case of a sexual assault story, they began bad mouthing the teenage girls that were the victims. Now we no longer allow anonymous comments, and there are some stories that
are not open to comments at all.”
COMMENTS > FORUMS
In forums, users set the topic You may have to censor entire subjects
With comments, you focus it Lets you delete off-topic posts
IMPLEMENTATIONS
Using your CMS
With an outside system Disqus
disqus.com IntenseDebat
eintensedebate.com
USING AN OUTSIDE SYSTEM
Integration with other social networks Avoid anonymous commenters without
requiring registration Tie trolls directly to their public online personas Easily ban repeat offenders Feed integration
E-mail notifications (not available with many self-run systems)
Block specific terms Reduce spam
MORE THOUGHTS
They don’t have to be available on every story An e-mail us link can substitute for some
uses Commenters don’t always have something
to add. Respond to users. Let them know
you’re listening. Don’t talk down to people. Develop a written policy and enforce it.
Encourage users to as well.
COMMENTING POLICY: STATESMAN.COM
COMMENTING POLICY: STATESMAN.COM