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Common Sense into Common Practice
A New Forest perspective
Anthony ClimpsonChief Executive Go New Forest CIC
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“The mind is like a parachute .....
..... it doesn’t work unless it’s open”
Frank Zappa
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The VERB approach
Create & maintain a network of relationships that enables common
sense to become common practice and delivers common benefit at
a local level
In recognition of these common interests, create and provide great
experiences for the mutual benefit of Visitors, the Environment,
Residents & Businesses
Do all this in ways which enhance the human, cultural, economic &
natural resources within and around the National Park, both now
and in the future.
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“The opposite of love is not hate ....
.... it’s indifference”
George Bernard Shaw
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Visitor Stewardship
• Communicate a sense of stewardship in all Visitors, welcome,
stimulate and over deliver their expectations
Green Leaf and Local Distinctiveness
• Promote a better understanding of the Environment and manage
all tourism development in a way that it has a positive effect on
its surroundings and local resources.
Four integrated programmes
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Brand New Forest Campaign
Marketing / Product Development
• Work with Businesses to provide high quality, environmentally
and culturally aware services & facilities and market them to
appropriate audiences throughout the year.
• Empower local Residents and create ownership through
engagement and involvement in all tourism matters
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VERB Destination Management Model
Destinationmanagement &
marketing service
VisitorVisitor
stewardshipprogramme
EnvironmentGreen Leaf
TourismScheme
ResidentsBrand New Forest
Campaign
BusinessGo New Forest
Monitor andperformance
indicators
Action plan andidentified delivery
responsibilities
Destination auditand plans / strategy
ResearchQualityTrainingPlanningTransportMarketing
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So ....
The New Forest is only as strong as its weakest link
Everything & everyone is connected in delivering the best
possible visitor experience and management
The Economics of Visitor Happiness is the most effective
communications plan you’ll ever find because …
… if the common practice is right the benefits for everyone
are guaranteed!
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“Study the past, live in the present, work for the future”
George Frederick Watts
Nearly the Final Quotation…
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Summary
• Use VERB, common sense & simplicity to connect everyone &
create mutuality
• Complex strategies aren’t helpful when the shooting starts
• Spontaneity comes from a learned framework & a culture of doing
• Constantly challenge everything, solutions can always be improved
• Keep it local, tourism is about difference built in, not bolted on
• Co-opetition improves quality & economies of scale
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• Embed tourism into the interests of residents & the wider economy
• Common benefit creates trust & overcomes local disconnects/self interest
• Long term evolution & adaption not revolution
• Steal good ideas & make them our own, innovation is about joining the dots
• Collaboration is a contact, not spectator sport
• Consistent leadership, courage, non stop passion and inspiration
Summary
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“A pessimist sees the difficulty in every opportunity;
an optimist sees the opportunity in every difficulty”.
“Attitude is a little thing that makes a big difference”.
“Success consists of going from failure to failure
without loss of enthusiasm”.
As Winston Churchill said about Destination Management…