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Principles and Practice
Communicating Internally During COVID-19
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The challenge is to support your employees during extended working from home to be their best selves.
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Communicating Internally During COVID-19
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You can’t solve a pandemic for your employees.
But you can be the best employer possible.
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Guiding Principles
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Less uncertainty Honest answers
What do your employees need and want?
Communicating Internally During COVID-19
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Communicating Internally During COVID-19
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C ulture and Values
Past Practices Inclusive Management
What will guide you?
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Communicating Internally During COVID-19
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Who were you as a company before the pandemic?
What made your workplace unique?
What did you do, or say, internally that no other company did?
Culture and Values
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How did you interact with each other?
What tools did you use to talk internally?
What were your informal ways of connecting?Past
Practices
Communicating Internally During COVID-19
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How well do you know your direct reports?
What is their current situation?
What do they expect of you?Inclusive
Management
Communicating Internally During COVID-19
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Putting Best Practices Into Action
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Sharing information
Connections
Learning and Development
Operations
Empathy
Communicating Internally During COVID-19
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Principles
Your employees will be concerned about their futures and the future of their company – big or small
S hare what you can, to the maximum detail you can – even if it is more than usual
Be clear and honest – what do you know, what do you expect to happen next, what are the indicators you’re looking for
S ketch scenarios and factors of influence, don’t make hypotheticals
Sharing information
Practice
- C onduct a company-wide ‘pulse-check’ survey to measure staff engagement and well-being
- S hare results and tailor actions to those responses that support working from home
- Have the C FO brief on the financial health of the company
Communicating Internally During COVID-19
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Principles
Increase frequency of communication. When you think you’ve said it enough, say it again
Make communication regularly scheduled and frequent
Update even if there is no update
Connections
Practice
- Regular open town hall meetings, lead by company leadership
- Use company connections to bring in external guest speaker
- S tanding weekly meetings of leadership bodies, cascading down
- Provide staff at all levels and across the firm with presentation opportunities
Communicating Internally During COVID-19
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Principles
C onnect staff away from the work itself
Encourage and resource organic meet-ups and virtual gatherings
Use internal communications platforms to seed and maintain social connections
Connections
Practice
- S tart a weekly company newsletter to share birthdays, employee spotlights
- Use Intranet tools for company contests and sharing non-work life
- Use slack channels for non-work-related conversations
- G ive managers resources for (non-mandatory) team happy hours and non-work gatherings
Communicating Internally During COVID-19
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Principles
Provide resources targeted at helping staff transition to and manage remote working
Tailor resources most applicable to your workforce, customize offerings
C ontinue to offer professional development for staff at varying levels
Train and coach managers on ways to manage remote teams
C reate peer groups between colleagues that don’t typically work together to build relationships that would normally happen in an office
Learning and Development
Practice
- S hare external resources like LinkedIn learning paths, articles, webinars
- Build a virtual ‘kitchen’ or ‘lunch room’, a standing and regular space for employees to meet spontaneously
Communicating Internally During COVID-19
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Principles
Be responsive and supportive of tech/IT needs and requests
C onsider financial ways to support setting up home office/remote work
Review team design – with a wide variety of individual circumstances, the old ways of managing projects might not be practical, work or efficient
Operations
Practice
- Replace transport allowances with technology allowances
- S upport flexible use of IT equipment
Communicating Internally During COVID-19
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Principles
Acknowledge individual circumstances
Provide support for specific demographics
G ive opportunities for non-work activities
C oach managers to emphasize the importance of employees taking time away/taking mental health days and keeping planned vacations
Model behavior that enforces the importance of separating work from personal life
Empathy
Practice
- Provide virtual zoom yoga, mindfulness training, seminars on managing anxiety
- Provide opportunities to “close” or “pause” company-wide, offer S ummer Fridays
Communicating Internally During COVID-19
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The Glover Park Group
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We’re GPG.
GPG is a leading integrated strategic communications firm founded in 2001 with politics, policy and advocacy in our DNA.
We pride ourselves on our strategic thinking, creative problem-solving and results-oriented execution.
C ommunicating Internally During C OVID-19
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