![Page 1: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/1.jpg)
Communication
![Page 2: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/2.jpg)
Adapt Communication to Individual
• Level of Understanding
• Culture
• Age
• Emotional State
• Disability
![Page 3: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/3.jpg)
White-Coat Syndrome/Anxious
Patient• Tense appearance• Increased BP, Pulse, Respirations• Sweaty Palms• Problems with sleep and/or
appetite• Irritable and agitated
![Page 4: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/4.jpg)
Angry Patient
• Fearful
• Resentful of:
• Illness
• Loss of Control
• Invasion of Privacy
• Remain Calm• Focus on Needs• Give Space• Avoid
Defensiveness• Express Your
View
Cause Response
![Page 5: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/5.jpg)
Multicultural Attitudes
• Illness caused by forces of nature
• Illness caused by bad blood or feelings
• May deny pain or express excessively
• May avoid eye contact
• Avoid bias, prejudice or stereotyping
• Get interpreter• Learn basic phrases
in other languages• Adjust voice level to
culture: Soft for Asian
Difference Response
![Page 6: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/6.jpg)
Visual Impairment• Large Print
• Adequate Lighting
• Normal Speaking Voice
• Preserve dignity: Don’t talk down to
• Orient as needed
![Page 7: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/7.jpg)
Hearing Impairment• Speak Slowly• Speak in Lower
Tone• Clear voice: Don’t
Shout• Open-ended
Questions• Written Materials
![Page 8: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/8.jpg)
Children• Take Fears
Seriously• Explain ALL
Procedures• Praise • Be Truthful• Involve Parents
![Page 9: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/9.jpg)
Verbal Skills• Warm, friendly,
voice
• Verbalize concern
• Encourage questions
• Repeat instructions
• Speak slowly and clearly
![Page 10: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/10.jpg)
Non-Verbal Skills• Listen carefully
• Maintain eye contact
• Show interested facial expressions
• Touch
• Open posture
![Page 11: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/11.jpg)
Listening Skills• Active – 2 way
• Same level
• Open posture
• Relax – listen
• Eye contact
![Page 12: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/12.jpg)
More Listening Skills• Give adequate personal space:
• 4 feet for conversation
• 1 ½ feet in personal contact
• Think before talking
• Provide feedback
![Page 13: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/13.jpg)
Listening Barriers• Passive – 1 way
• Superior position
• Closed posture
• Pretending – hurried
• Darting eyes
St er eo
![Page 14: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/14.jpg)
More Listening Barriers• Personal space
too close or far• Changing subject• Irrelevant reply• Communication
not acknowledged
![Page 15: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/15.jpg)
Interpersonal• SKILLS• Empathy• Respectfulness• Genuineness• Open-
mindedness• Sensitivity
• BARRIERS• Sympathy/pity• Disrespectfulness• Falseness• Close-
mindedness• Insensitivity
![Page 16: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/16.jpg)
ASSERTIVENESS• FIRMLY STANDING UP FOR
YOURSELF WHILE SHOWING RESPECT FOR OTHERS
• Sign of strong leadership abilities
![Page 17: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/17.jpg)
AGGRESSIVENESS• IMPOSING YOUR POSITION ON
OTHERS OR MANIPULATING THEM TO GO ALONG WITH YOUR DESIRES
• Sign of weak leadership abilities
![Page 18: Communication. Adapt Communication to Individual Level of Understanding Culture Age Emotional State Disability](https://reader036.vdocument.in/reader036/viewer/2022082713/56649efe5503460f94c12ecc/html5/thumbnails/18.jpg)
Applications
• General communication with:
• Family members• Friends• Peers• Co-workers• Authority figures
• Healthcare related:• Patient: scheduling,
orientation, interviews, education, reassurance, problem-solving.
• Team updates, information requests, scheduling, feedback