April 24, 2014
presented by… Johan HammerstromMatthew Eshleman
Community IT Innovators Webinar Series
IT Planning for Disasters
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About Community IT
Community IT Innovators partners with nonprofits to help them solve their strategic & day-to-day IT challenges.
Strategic Proactive approach so you can make IT decisions that support your mission and grow with you
Collaborative Team of over 40 staff who empower you to make informed IT choices
Invested We are committed to supporting your mission, and take care of your IT network as if it were our own
Nonprofit focus Worked with over 900 nonprofits since 1993
• MAP TechWorks is a program of MAP for Nonprofits.
• We are a community of nonprofits devoted to helping each other be awesome(r) at using technology.
• Find FREE trainings like this one, an email support group, and video interviews with smart people like Johan Hammerstrom on our website.
Visit us at MAPTechWorks.org after the session.
About MAP TECHWORKS
About the Presenters
Johan Hammerstrom
Chief Operating Officer
@hammerstromj
Matthew Eshleman
Chief Technical Officer
@meshleman
Agenda
I. Business Continuity
Context
II. Concepts and Terms
III.Inventory your Data
IV. Technical Solutions
Information as an Asset
• Think of your data like your finances
• Organizational success and survival
depends on information
• Lack of management introduces risk
I. Business Continuity Context
Business
Continuity
Disaster
Recovery
I. Business Continuity Context
Business Continuity - that which is
required to maintain continuing
operations and organizational viability.
Business Continuity Planning
Key elements:
• Leadership
• Staff
• Systems
• Program delivery
• Back-office (internal ops & facilities)
Business Continuity Planning
Ideally, it is a holistic effort that
involves the entire organization.
Usually requires a mandate from the
Board.
Governance Committee.
II. Concepts and Terms
• Business Continuity
• Disaster Recovery
• Data Retention
• Technical Concepts
(RTO, RPO, uptime,
etc.)
Business Continuity
Ability to effectively operate if primary
data system is unavailable.
How long can we be down?
Business Continuity
We can continue to function in the
event of… • Fire
• Earthquake
• Flood
• Civil Unrest
• Sabotage
• …
Business Continuity
• Power outage
• Internet outage
• Carelessness
• Hardware failure
• Improper training
• What else?
Disaster Recovery
Ability to effectively recover from loss
of information and/or disruption to
service.
How quickly must we restore
access to information?
Data Retention
Ability to recover historical
information.
How far back do we need to go?
Technical Concepts
Recovery Point Objective (RPO)
Point in time from which data
can be restored
“How much data can I afford to
lose?”
1 hour, 1 day, 1 week?
Technical Concepts
Recovery Time Objective (RTO)
Time required to recover the data
“How long can my data be unavailable?”
1 hour, 4 hours, 2 days, 2 weeks?
Technical Concepts
• Uptime - expectation of access to
data
“The 5 9s”…available 99.999% of the
time
• Retention
How much data is retained over time
…and how frequently
• Geo-redundancy
“the 5 Nines”Availability % Downtime per
yearDowntime per month
Downtime per week
90% ("one nine") 36.5 days 72 hours 16.8 hours
95% 18.25 days 36 hours 8.4 hours
97% 10.96 days 21.6 hours 5.04 hours
98% 7.30 days 14.4 hours 3.36 hours
99% ("two nines") 3.65 days 7.20 hours 1.68 hours
99.5% 1.83 days 3.60 hours 50.4 minutes
99.8% 17.52 hours 86.23 minutes 20.16 minutes
99.9% ("three nines")
8.76 hours 43.8 minutes 10.1 minutes
99.95% 4.38 hours 21.56 minutes 5.04 minutes
99.99% ("four nines")
52.56 minutes 4.32 minutes 1.01 minutes
99.999% ("five nines")
5.26 minutes 25.9 seconds 6.05 seconds
99.9999% ("six nines")
31.5 seconds 2.59 seconds 0.605 seconds
99.99999% ("seven nines")
3.15 seconds 0.259 seconds 0.0605 seconds
Putting it all together…
Business Continuity
Disaster Recovery
RTO RPO
Availability
Uptime Retention
III. Data Inventory
• List out your data (aka information
assets)
• Identify Uptime, Retention, RTO &
RPO requirements for each
information asset
• These are business decisions!
Uptime Retention RTO RPO
Primary Email 99.99% / 1 hr 3 months 1 hr 30 min
Financial 99.9% / 9 hrs 7 years 4 hrs 8 hrsCRM 99.9% / 9 hrs 10 years 2 days 4 hrs
Grant proposals 99.999% / 5 min 1 year 8 hrs 8 hrsSecondary Media Files 99% / 3.5 days 3 years 1 week 8 hrs
Legacy Database 97% / 11 days n/a 1 week n/a
Sample Data Inventory
IV. Technical Solutions
• Availability Solutions
• Tape Backup
• Image Backup and Disaster Recovery
• Cloud Backup
• Cloud Services
Availability Solutions
• Cloud-based storage
• Native redundancy
– Exchange Database Availability Group
– Multi-site Active Directory
– DFS
• 3rd party “high availability” software
Tape Backup
• Legacy solution in 2014
• Expensive and difficult to manage
• Minimum RPO is 1 day, generally
longer
• Minimum RTO is 1 hr - 2 wks
depending
• Can be combined with Backup to Disk
Image Backup
• Contemporary form of backup
• Can be more expensive depending on
off-site options
• Minimum RPO can be continuous to 1
day
• Minimum RTO is 1 hr - 1 wks
depending
Cloud Backup
• Can be effective
• Limited by bandwidth and type of
data
• Minimum RPO can be continuous to 1
day
• Minimum RTO is 1 hr - 1 wks
depending
Cloud Services
• Office 365
– 2 hr RPO, 4 hr RTO, 99.9% uptime, 30 day recovery
• Google Apps
– 0 hr RPO, 0 hr RTO, 99.9% uptime, 30 day recovery
• SalesForce
– 4 hr RPO, 12 hr, RTO, no SLA, 15 day recovery
Uptime Retention RTO RPO Solution(s)
Primary Email 1 hr 3 mos 1 hr 30 min Office 365 E3
Financial 9 hrs 7 yrs 4 hrs 8 hrs BDR Appliance
CRM 9 hrs 10 yrs 2 days 4 hrs BDR ApplianceGrant
proposals 5 min 1 yrs 8 hrs 8 hrs Cloud FSS
Secondary
Media Files 3.5 days 3 years 1 week 8 hrs NAS with backup
Legacy Database 11 days n/a 1 week n/a Off-site external
hard drive
Sample Solution Options
?
Upcoming Webinar
Thursday May 29 2:00 – 3:30 PM EST
Cloud Migration SpecificsHow to Get from On Premise to In the Cloud
Johanny Torrico & Matthew Eshleman
www.nten.org/events
Visit us at MAPTechWorks.org after the session.
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