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COMMUNITY SERVICES COMMITTEE
9 APRIL 201410
COMMUNITY, SPORT & CULTURAL SERVICES QUARTERLY REPORT TO MARCH 2014
Kerrie Still: 1/59/13/01: #4134621v3
RECOMMENDATION:
It is recommended that the Third Quarter Report from the Community, Sport & Cultural Services Department for the period ending 31 March 2014 be received and noted.
EXECUTIVE SUMMARY:
This report documents the results of initiatives and service outcomes in key service delivery areas across the Department in 2013-14.
COMMENT:
The format of this report will enable Councillors and the community to obtain a strategic view of Departmental activities and progress against the 2013/2014 Operational Plan.
CONSIDERATIONS:
Statutory:
This report highlights progress against the 2013/2014 Operational Plan.
ATTACHMENTS:
Quarterly Report for the period ending 31 March 2014.
Kerrie StillActing General Manager Community, Sport & Cultural Services
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DEPARTMENT: COMMUNITY, SPORT AND CULTURAL SERVICES Mission: To provide accessible and quality cultural, community, library, park, natural area, sport and recreational facilities and services across
all communities of the local government area and to provide services that assist in the social and cultural development of those communities
Officer Responsible: General Manager Community, Sport and Cultural Services ACTIVITY: MANAGEMENT AND SUPPORT
Performance Indicators Pending Satisfactory Marginal Unsatisfactory Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
4.1, 4.3 Departmental Operating Budget
Expenditure for the Department in the range of 0% to 2% under budget. Revenue for the Department no more than 1% under budget.
Monthly All budget variances have been reviewed and changes actioned via the 4th Budget Review.
4.1, 4.3 Departmental Capital Budget Performance
73% of budget committed by year end; 95% of projects completed are delivered within 5% of budget.
Quarterly All project budgets have been reviewed and changes actioned via the 4th Budget Review.
4.1, Departmental Operating Initiatives
Timeliness of completion of Departmental operating initiatives
Annually
4.1 Policies and Administrative Instructions
Number of policies and administrative instructions overdue for review
Quarterly 2 AIs and 10 GPs are overdue for review. However, of these GPs 3 have been previously tabled with Council and are now being further refined.
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ACTIVITY: BUSINESS PLANNING, ADMINISTRATION AND SUPPORT (BPAS)
Mission: To provide planning administration and support services to the CS&CS Department.Officer Responsible: Business Planning Administration & Support Supervisor
Performance Indicators Pending Satisfactory Marginal Unsatisfactory
Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete(enter %)
On Target
1. Implement new process for Outgoing Grants following Councillor Workshop. 4.3 Oct 2013 Complete
2. Assign dedicated officer to investigate and improve Departmental Tactical Asset Management Plans. 4.3 Jun 2014 10%
Variance Report for Initiatives not on TargetThe CIS Projects scope of work is intended to deliver departmental asset management processes to replace Tactical Asset Management Plans:Prospective Actions for Initiatives not on target:With the implementation of the CIS Project “Go live” in October 14, this initiative will be completed.
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BRANCH: LIBRARIES AND COMMUNITY DEVELOPMENT
Mission: Building and enriching our community through sustainable library services and community development, supporting and promotingquality learning, lifestyle and diversity and building capacity in the communities of the Cairns Regional Council area.
Officer Responsible: Manager Libraries and Community Development
ACTIVITY: MANAGEMENT AND SUPPORT
Performance Indicators Pending Satisfactory Marginal Unsatisfactory
Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete(enter %)
On Target
1. Plan and facilitate the Gordonvale Library renovations 1.4 Jun 2014 15%2. Monitor the Community WiFi Project trial at the City and Babinda Libraries and manage the
results of the trial.1.2 Jun 2014 80%
3. Complete a Governance Audit and evaluation of Management Committees for Community Centres and Halls
1.2 Jun 2014 60%
4. Review Workforce plan for Branch to adequately resource delivery of existing service levels and planned programs
4.4 Jun 2014 85%
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
4.3 Branch Budget performance
Expenditure for the Branch in the range of 0-2% under budget. Revenue for the Branch no more than 1% under budget.
Monthly
4.3 Branch Capital Budget performance
90% of budget spent by year end;95% of projects completed are delivered within 5% of budget.
Quarterly
4.1 Timeliness of Branch operating initiative completions
90% of initiatives completed by year end Annually
4.1 Customer feedback regarding service
Monitor performance Quarterly
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ACTIVITY: LIBRARIES NETWORK
Major Projects/Operating Initiative Status Corporate Plan Due Date
Complete(enter %)
On Target
1. Progress and develop ‘Connecting’ customer service delivery in line with Service Quality Strategy:
Implement a Voice of the Customer Survey.Review library membership process.Update library network procedures to ensure sustainability and alignment with corporate policies.Review Customer Service Charter
4.2 Jun 2014 75%
2. Review arrangement of collections and align them to ensure flexible community spaces. 1.2 Dec 2013 Complete3. Promote access to Cairns’ pictorial heritage by continuing to contribute images from the
Jago Collection to the State Library of Queensland’s “Picture Queensland” photo digitisation project.
1.3 Jun 2014 35%
4. Review Reference Service Standards to provide standards and guidelines for the delivery of effective reference and information services to the community and inform the collection management of suitable resources to support these services.
1.2 Dec 2013 Complete
5. Evaluate the “Computer for Beginners” online workshop program to ensure responsiveness to community needs.
4.2 Jun 2014 Complete
6. Scope and develop community education programs by engaging Council partnerships and/or community groups.
1.4 Jun 2014 75%
7. Engage with multicultural, indigenous and CALD communities to align and promote relevant collections and programs.
1.3 Jun 2014 75%
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.4 Membership totals Increase membership by 7.5% Monthly1.4 Visitor totals Increase visitors by 7.5% Monthly1.4 Voice of the
Customer/Customer Feedback
Predominately positive feedback Monthly
4.2 Number of items borrowed
5% increase in number of items borrowed Monthly
4.2 Number of loans per capita
Increase loans per capita by 5% Monthly
4.2 Transactions using Self Check Out Machines (SCOM)
Maintain items borrowed through SCOMs at or over, 18% of total loans for libraries with SCOM facilities
Monthly
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Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
4.2 Junior members Increased Junior membership by 10% Monthly1.1 Community
Engagement feedback100% compliance with feedback Monthly
4.2 Revenue Generation Compliance with CRC Budget Monthly4.2 Number of eLiteracy
workshops deliveredFully booked sessions Monthly
4.2 Number of reference queries satisfied
100% of queries addressed within the Customer Service Standards time frame
Monthly
1.1 Community feedback and partnership opportunities
Utilised public spaces and facilities Monthly
1.1 Event and program attendance
Fully booked programs Monthly
ACTIVITY: LIBRARIES COLLECTIONS
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Source, procure and implement ebooks and associated records for library collection 1.4 Dec 2013 Complete2. Initiate and evaluate a trial of outsourcing fully shelf ready library materials based on
completed cost analysis with an assessed preferred supplier. 4.3 Jun 2014 60%
3. Implement processes that enable Cairns Libraries to ensure records with Libraries Australia are managed in a timely manner
4.3 Jun 2014 50%
4. Restructure SLQ grant budget for book stock to support e-resources 4.3 Sep 2013 Complete5. Fully explore the functionality of Libero v.6 in collection management 1.4 Dec 2013 Complete
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1 Number of Inter Library Loans
Monitor Monthly
4.2 Homebound Membership
Add a minimum of 10 new customers to service per year
Monthly
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ACTIVITY: LIBRARIES SYSTEM SERVICES
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Implement Libero “Widget” app 1.4 Jun 2014 40%2. Implement latest version of PC management system for public pcs 4.2 Jun 2014 90%3. Further develop/improve the WebOPAC in Libero Version 6 1.4 Dec 2013 Complete4. Installation and further maintain the Babinda Touchscreen 4.2 Jun 2014 Complete5. Review the Libraries overdue items process 1.4 Jun 2014 30%6. Review the use of social media and e-messaging 1.4 Jun 2014 30%
ACTIVITY: LIBRARIES STRATEGIC MARKETING AND PARTNERSHIPS
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Review Cairns Libraries’ volunteer management program “Friends of Cairns Libraries” and align with the Council review of volunteers.
1.4 Jun 2014 65%
2. Participate in the Cairns Museum Interpretation Planning Stakeholder Reference Group to develop a draft of key themes and storylines for the redevelopment/reinterpretation of the Museum’s exhibitions and displays
1.4 Jun 2014 60%
3. Explore Public Libraries Australia initiative ”Libraries and Apple Resellers” training program 1.4 Dec 2013 Complete
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1 Number of new Library members
Increase memberships by 7.5% Monthly
ACTIVITY: LIBRARIES CHILDREN AND YOUTH SERVICES
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Implement actions identified within Council’s Reconciliation Action Plan 1.3 Jul 2013 Complete2. Increase level of engagement with schools across the region by 10% 1.4 Dec 2013 Complete
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Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
4.2 Junior membership totals
Monitor Monthly
ACTIVITY: COMMUNITY DEVELOPMENT
Mission: To assist community and individuals through community capacity building to be creative, self-sufficient and resilient and to have the opportunity to live safe, equitable, cohesive and sustainable lifestyles.
Officer Responsible: Coordinator Community Development
ACTIVITY: COMMUNITY DEVELOPMENT – CENTRAL
Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete(enter %)
On Target
1. Scope and assess the value of a mobile youth space with Wi-Fi technology to support targeted engagement of specific youth communities with flexibility and versatility, including cultivating resources, management and operational models.
1.1 Dec 2013 Complete
2. Celebrate the 150th anniversary of the arrival of the South Sea Islanders in Australia 1.4 Aug 2013 Complete3. Collaborate with Human Resources Department to develop and implement staff
attraction, recruitment and retention strategies and processes to ensure that the diversity of the Council workforce reflects that of the local community3.1 Develop and execute CRC staff Cultural Diversity annual survey.3.2 Review of cultural diversity policy to incorporate employment area3.3 Develop CALD employment and retention plan3.4 Develop and implement CALD work placement program within CRC
4.4 Jun 2014 35%
4. Investigate how to bring the 3-Dimensional architectural guide online to promote physical accessibility on public and private buildings.
1.2 Sep 2013 Complete
5. Seek opportunities to create new W3C compliant web pages to promote accessibility in Cairns.
1.4 Jan 2014 Complete
6. Support the review and implementation of the CRC Reconciliation Action Plan 1.4 Jun 2014 55%7. Strengthen existing Council graffiti management programs and implement proactive
graffiti prevention strategies in line with the Queensland Government GraffitiSTOP funding arrangements
1.1 Jan 2014 Complete
8. Develop effective strategies and actions and collaborate with community partners to devise and implement programs to help Cairns regain Safe Communities reaccreditation in 2014.
1.1 Jun 2014 40%
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Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete(enter %)
On Target
9. Where practicable develop a plan to work with community service providers in Cairns West to deliver suitable programs and services via the Manoora Neighbourhood Centres
1.4 Jun 2014 50%
Variance Report/Prospective Actions for Initiatives not on target:Prospective Actions for Initiatives not on target:
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.4 Events schedule completion rate
100% of events completed Monthly
1.4 Social service program schedule completion rate
100% compliant Quarterly
1.3 Community cohesiveness program schedule completion rate
80% of identified initiatives implemented Quarterly
1.2 Incoming grant successes
80% of responses received satisfied Biannually Result measure to be reviewed and amended at next Operational Plan review.
1.2 Number of grants applied for
6 per annum Biannually
1.2 Community halls customer satisfaction rate
80% of response received satisfied with the facilities and support offered
Biannually
SUBACTIVITY: CITY SAFE PROGRAM
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Deliver CCTV WIFI mesh infrastructure in line with funding agreement with the Queensland Government and support more flexible expansion of the existing City Safe CCTV network.
1.1 Jun 2014 Complete
2. Scope and assess relocating the CCTV Central Control Room from the current Esplanade location to a more suitable and sustainable location
1.1 Jun 2014 50%
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Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
Variance Report/Prospective Actions for Initiatives not on target:Prospective Actions for Initiatives not on target:
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1 Public perceptions of safety in the CBD
Results of regular surveys Quarterly Results Target and Frequency to be amended at next Operational Plan review.
1.1 Number of CBD security incidents
CCTV incident data Monthly
1.1 Number of Audit Reports
Consistent auditing of system and ability to implement change in response to recommendations from audits
Biannually
ACTIVITY: COMMUNITY DEVELOPMENT – SOUTH
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Establish grant-funded once-weekly client outreach services for local families with transport barriers, to enable access to the Family Support programs.
1.2 Oct 2013 Complete
2. Collaborate with Council’s Disaster Management Resilience Officer to improve awareness of disaster preparedness for the southern suburbs communities, particularly vulnerable and disadvantaged families and individuals.
1.4 June 2014 Complete
3. Review room booking procedures and implement new bi-annual customer satisfaction survey.
4.2 Jun 2014 Complete
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.2 Number of persons/groups accessing Information services
60 groups/individuals accessing information services per month
Quarterly Results Target to be amended at next Operational Plan review.
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Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.4 Number of counselling and support appointments provided by Family Support Programs
Average 45 appointments per month Monthly
1.4 Number of community education and parenting support activities delivered
Average 6 sessions per month Monthly
1.2 Number of hours of venue hire
Number of hours of venue hire Monthly
1.1 Community facilities’ customer satisfaction rate
Surveys undertaken of local community groups and hall users
Biannually
1.4 Events schedule completion rate
Number of scheduled events completed Monthly
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UNIT: CREATIVE VENUES AND CREATIVE PARTNERSHIPS
Mission: To nurture and celebrate the creative richness of our diverse community through arts and culture.
Officer Responsible: Creative Venues Manager and Team Leader Creative Partnerships
Performance Indicators: Pending Satisfactory Marginal Unsatisfactory
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
4.1, 4.2, 4.3 Units Operating Budget –Creative Venues
Expenditure for the Units in the range of 0% to 2% under budget. Revenue for the Units no more than 1% under budget.
Monthly
4.1, 4.2, 4.3 Units Operating Budget –Creative Partnerships
Expenditure for the Units in the range of 0% to 2% under budget. Revenue for the Units no more than 1% under budget
Monthly
4.1, 4.3 Unit Capital Budget Performance –Creative Venues
95% of projects completed are delivered within 5% of budget.
Quarterly
4.1, 4.3 Unit Capital Budget Performance –Creative Partnerships
95% of projects completed are delivered within 5% of budget.
Quarterly
4.1 Departmental Operating Initiatives
90% operating initiatives completed by year end
Annually
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ACTIVITY: TANKS ARTS CENTRE
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete (enter %)
On Target
1. Tanks Arts Centre will present a dedicated and diverse children’s programme which will celebrate and support learning, play, curiosity and discovery for children and their families, combined with a market fair day, encouraging local vendors and organisations to participate and present their products.
1.1 Jun 2014 40%
2. Select four community events or projects and inject a concerted and collaborative effort across the branch units, to grow audiences, participation, capacity and production value. Projects are:
Carnival on CollinsCairns Children’s FestivalCreative CrawlThe Esplanade Festival Hub
1.1 Jun 2014 70%
3. Develop a locally produced Performing Arts Production through the Creative Venues Residency program.
1.4 Jun 2014 Complete
Variance Report for Initiatives not on target:Prospective Actions for Initiatives not on target:
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1 Number of completed artist development programs
Benchmark against previous years Monthly
1.1 Program Participant satisfaction surveys
Benchmark currently being implemented through the Connecting Team program
Bi-annually No data available to date
1.4 Presentation attendance numbers
85,000 annually Monthly
1.1 Audience satisfaction surveys
Benchmark against 2012-2013 results Bi-annually Survey to be conducted in 2015
1.4 Tanks Venue hire usage
125 venue hire days/year Monthly
1.1 Hire Customer Satisfaction surveys
Benchmark currently being implemented through the Connecting Team program
Bi-annually
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ACTIVITY: CIVIC THEATRE
Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete (enter %)
On Target
1. Select three community events or projects and inject a concerted and collaborative effort across the branch units, to grow audiences, participation, capacity and production value. Projects are:
SpotlightCairns Children’s FestivalThe Esplanade Festival Hub
1.4 Jun 2014 80%
2. Using recommendations received from the Cairns Civic Theatre Business Plan and feasibility study of the new Performing Arts Complex, review and revise the structure of Civic Theatre toenable alignment and a way forward for both strategies.
1.1 Jun 2014 20%
3. Roll out a facility wide recycling program to reduce landfill waste by 70%. 3.1 Feb 2014 40%
Variance Report for Initiatives not on target:Facility wide recycling has not been finalised yet. Final discussions were held with cleaners to recently to ensure that sorted waste products will be recycled. Prospective Actions for Initiatives not on target:Due to a delay in the purchase of some recycle bins and treatment discussions on some waste backstage the finalisation will not occur until the end of June 2014
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1 Number of performances presented at the Civic Theatre
144 performances presented
75,000 people attend performances
Monthly
Monthly
Tracking 14% behind target for March 2014. February and March are slow months for CCTbut a higher activity in April, May and June will see us tracking to budget as the year progresses.Tracking 17% behind target for March 2014. This will track closer to target as April, May and June are busier months for activity
1.1 Customer satisfaction
Greater than 70% satisfaction rating Quarterly In the last Voice of the Customer survey, 68% of respondents were either very satisfied or satisfied with the Civic Theatre overallA number of areas for improvement were identified in the survey and will be rolled out as resourcing permits.A number of areas for improvement were identified in the survey and will be rolled out as
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Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
resourcing permits.1.1 % Breakdown of
program by community events and professional events
Benchmark against previous years Monthly
1.1 Number of events, participants and audience from outside of Cairns
Benchmark against previous years Monthly
1.1 Levels of volunteer activity involved in the Theatre program
Benchmark against previous years Monthly
1.1 Levels of school event activity
Benchmark against previous years Monthly
ACTIVITY: TICKETLINK
Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete (enter %)
On Target
1. Roll out a mobile web platform to facilitate easier and more functional event information and sales portal, helping stimulate both professional and community events in the region.
4.3 Jun 2014 Complete
2. Develop a system where commercial and community sport and cultural activities in the region can be promoted.
1.1 Jun 2014 30%
3. Finalise and review the rollout of electronic ticketing services to the region. 4.2 Jun 2014 60%
Variance Report for Initiatives not on target:Prospective Actions for Initiatives not on target:
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Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
4.2 Number of events ticketed by TicketLiNK
430 Monthly Data indicates that we are tracking 42% behind our targets for February 2014. Although, with the change of ticketliNK ticketing system we believe that the data isn’t being displayed correctly.Investigation is ongoing to check the data used to provide this information.
4.2 Number of tickets issued by TicketLiNK
110,000 Monthly
4.2 Income generated $3,000,000 in total Monthly
ACTIVITY: CREATIVE PARTNERSHIPS
Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete (enter %)
On Target
1. Implement projects identified for 2013-2014 under Council’s Public Art Plan. 1.1 Jun 2014 40%
2. Draft 2014-2019 Cultural Plan and Evaluation Strategy. 4.3 Jun 2014 75%
3. Audit and define strategies for the preservation and promotion of Cairns Regional Council significant tangible cultural heritage.
4.3 Jun 2014 65%
4. Plan, develop and conduct the Festival activities on the Esplanade. 1.1 Sep 2013 Complete
5. Conduct three Arts and Culture Network educational workshop events in collaboration with stakeholders including educational forums, community engagement exercises and networking opportunities.
1.1 Jun 2014 Complete
6. Assist the community to build the concept for the Gordonvale Community Gallery including seeding five locally based programs/enterprises. One community art exhibition for showcasing of local works including students and adults as part of the Neighbourhood Programming project.
1.4 Jun 2014 70%
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Major Projects/Operating Initiative Status Corporate Plan
Due Date Complete (enter %)
On Target
7. Select four community events or projects and inject a concerted and collaborative effort across the branch units, to grow audiences, participation, capacity and production value. Projects are:
Carnival on CollinsCairns Children’s FestivalCreative CrawlSpotlight
1.1 Jun 2014 75%
8. Develop five Place Based programs (communities of Babinda, Smithfield, White Rock, Machans Beach and the CBD).
1.4 Jun 2014 80%
9. Plan and trial a mentoring component of the Regional Arts Development Fund Program. 1.4 Jun 2014 90%
10. Advertise and assess tender and commence works on the School of Arts building. 1.2 Jun 2014 80%
11. Establish a working group comprising School of Arts stakeholders/tenants to ensure a future collaborative and logistically smooth working environment for future operations.
1.2 Jun 2014 70%
12. Plan and develop Cairns Festival 2014 in preparation for implementation. 1.4 Jun 2014 50%
Variance Report for Initiatives not on target: Prospective Actions for Initiatives not on target:
Strategic Actions
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
2 Number of Small Enterprises Incubated
Benchmark against previous years Monthly
2 Number of employment opportunities generated in creative industries
Benchmark against previous years Monthly
3 Gallery Performance Report
Benchmark identified by initial reporting period
Bi-annually No data available to date
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ACTIVITY: CAIRNS FESTIVAL
Strategic Actions
Result Measure Result Target ReportingFrequency
Performance Rating
Variance report/Prospective Actions
1.1 Event Satisfaction Survey
90% Favourable experience/would recommend
Annually No data available to date
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BRANCH: PARKS AND LEISURE
Mission: To promote and enhance the sport, recreational and natural area diversity of the Cairns Regional Council area to the benefit of the local community
Officer Responsible: Manager Parks and Leisure
Performance Indicators Pending Satisfactory Marginal Unsatisfactory
ACTIVITY: MANAGEMENT AND ADMINISTRATION SUPPORT
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Review and upgrade Website to include comprehensive Parks and Leisure information. 1.2 Jun 2014 50%
2. Conduct Operational Review of Parks ‘Green Space Teams” and implement the recommendations as approved by the Executive Team.
4.3 Jun 2014 Complete
3. Develop and seek approval for Parks and Leisure Marketing Plan. 1.2 Jun 2014 25%
4. Undertake an operational review of the Leisure Services area specifically direct facility management with view to increasing participation and revenue opportunities.
4.3 Jun 2014 Complete
5. Develop and rollout the overall Parks and Leisure Branding Strategy 1.2 Dec 2013 80%
6. Oversight implementation of Branch aspects of connecting project to improve service quality 4.2 Jun 2014 80%
Variance Report/Prospective Actions for Initiatives not on target:
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
2.3, 2.5 Branch Budget Performance
Expenditure for the Branch in the range of 0-2% under budget
Revenue for the Branch no more than 1% under budget.
Monthly
2.1, 2.4, 2.5 Branch Capital Budget Performance
90% of budget spent by year end;95% of projects completed are delivered within 5% of budget.
Quarterly
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Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
2.3 Timeliness of Branch Operating Initiative Completions
90% of initiatives completed by year end Annual
ACTIVITY: PARKS – STRATEGIC DIRECTION
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Create a Parks naming register and consult with the community to confirm official names. 1.3 Jun 2014 20%2. Develop a walking trail Signage Strategy in liaison with other agency providers. 1.1 Jun 2014 Complete3. Undertake a Gap analysis and Develop a Parks Hierarchy and standards of infrastructure
provisions for Local Parks.1.1 Dec 2013 80%
4. Develop a survey instrument and undertake community surveys and measure performance and trends in Local Parks (focus on participation and activity trends).
4.2 Dec 2013 Complete
5. Support Planning Strategies in the preparation of Local Area Plans. 1.1 Jun 2014 80%6. Seek representation on the Public Art committee to encourage public art to be included as a
component of district and regional park development.1.3 Dec 2013 Complete
7. Review Botanic Gardens Masterplan 1.2 Jun 2014 0%
Variance Report/Prospective Actions for Initiatives not on target:Review of Botanic Gardens Masterplan is in abeyance due to competing priorities and as the Conservatory and Chinese Garden proposals have taken precedent. Master Plan review will be considered for inclusion in 2014/15 operational plan.
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
2.5, 3.1 Customer satisfaction levels
Benchmarking exercise to be carried out. Biannually
ACTIVITY: ACTIVE TRAVEL (WALKING AND CYCLEWAYS)
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Implement Signature Active Cairns Project 1.1 Jun 2014 45%
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Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
2. Implement ‘Healthy Active School Travel’ (HAST) Program which is partly funded by State Government.
1.1 Jun 2014 70%
3. Engage five schools to partake in Healthy Active School Travel 1.1 Jun 2014 Complete4. Undertake Event Program to implement Active Cairns Program 1.1 Jun 2014 70%5. Develop and implement Marketing Strategy to implement Active Cairns Program 1.1 Jun 2014 Complete
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
2.5, 3.1 Customer Satisfaction Levels
Equal to or greater user numbers to the previous year
Annually
ACTIVITY: NATURAL AREAS MANAGEMENT
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Adopt, promote and implement key actions in Pest Management Plan: 3.1 Jun 2014 70%2. Create GIS layers and site database linkages to identify Council controlled parcels needing
restoration work on a priority basis.3.1 Jun 2014 55%
3. Develop & create Web page and other promotional products for Cattana Wetlands. 1.2 Jun 2014 80%
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.4, 3.1, 3.4 Sustainable revegetation program completions
Benchmark to be set Monthly
1.1, 3.1 Ratio of resident responses completed to open responses for the wild / feral pest animals programme area
No more than 10% of open customer requests to be overdue for each category
Monthly
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Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
3.1 Ratio of available hours spent on PMP activities.
50% of all hours worked to be on high priority pest as identified in Pest Management Plan
Monthly
1.4, 3.1 Completion rate for hazard reduction program
Full program delivered Annually
3.1 Number of plants propagated and trees provided for community groups
Propagation rates within 10% of target Monthly
ACTIVITY: BOTANIC GARDENS
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Input data in to plant Database in order to better manage the Botanic Gardens collection. 3.1 Jun 20114
75%
2. Continue to develop the Botanic Gardens website to function as a promotional and education tool.
1.4 Jun 2014 75%
3. Deliver annual Botanic Gardens Visitor Centre interpretive program. 1.4 Jun 2014 75%
4. Develop MOU with Society for Growing Australian Plants. 1.1 Dec 2013 90%
Variance Report/Prospective Actions for Initiatives not on target:Memorandum of understanding completed however requires signature of approved council officer. Prepare report to Council recommending MOU be signed by approved council officer.5. Undertake biannual Botanic Gardens satisfaction customer service survey. 4.2 Jun 2014 50%
6. Develop integrated Botanic Gardens Information System. 1.4 Jun 2014 60%
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Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.4, 2.4 Numbers of people visiting Flecker Botanic Gardens
300,000 visitors per annum Monthly
1.1, 1.2 Customer satisfaction with Botanic Gardens services
80% satisfaction with services, programs, activities and displays.
Biannually
ACTIVITY: INNER CITY FACILITIES – RECREATION AND LEISURE INFRASTRUCTURE
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Rollout upgrade of City Centre way finding signage upgrades. 1.2 Jun 2014 60%
2. Explore a range of green initiatives to display best practice environmental management:Expansion of weather station controlled irrigationUpgrade of public area lighting to LED technologyEnergy management systems for power savingsPublic litter recycling programsMonitoring emergent technologies for potential environmental impact reduction
1.2 Jun 2014 90%
3. Implement programmed replacement of significant street trees within Cairns CBD. 3.1 Jun 2014 Complete
4. Continue rollout of Esplanade LED up-light renewal program. 3.1 Jun 2014 Complete
5. Review user requirements for Esplanade Off Leash Dog Exercise Area. 4.2 Jun 2014 Complete
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.2, 2.3, 3.1
Public satisfaction with presentation of Inner City Facilities.
Target minimum 80% satisfied Quarterly
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Agenda Community Services Committee 9 April 2014 - #4319980
ACTIVITY: INNER CITY FACILITIES – OPEN SPACE ACTIVATION
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Maintain and expand on strategic partnerships with internal and external organisations to facilitate additional nature based recreation opportunities for the Esplanade parklands.
1.1 Jun 2014 90%
2. Collaborate with community groups, contemporary arts groups and entertainment sector to provide a range of free public performance, displays and exhibitions within Inner City Facilities.
1.1 Jun 2014 90%
3. Implement Policy recommendations for Gordonvale Community Markets and Holloways Beach Community Markets.
1.2 Jun 2014 Complete
4. Develop new Esplanade Website 1.2 Dec 2013 98%
5. Initiate Palm Cove market operations. 1.2 Jun 2014 80%
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.2, 2.3, 3.1
Inner City Community Event Attendance Numbers
Target is to maintain previous year’s attendance levels
Monthly
1.1, 1.2, 2.3, 3.1
Customer satisfaction with quality of events
Target of 80% satisfied. Quarterly
ACTIVITY: INNER CITY FACILITIES – PORT DOUGLAS WATERFRONT RESERVE AND MARKETS
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.2, 2.3, 3.1
Port Douglas Market Stallholder revenue
Target is to maintain previous year’s figures
Monthly
1.1, 1.2, 2.3, 3.1
Port Douglas Reserves Venue Hire
Target is to maintain previous year’s figures
Monthly
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Agenda Community Services Committee 9 April 2014 - #4319980
ACTIVITY: SPORT AND RECREATION
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Finalise and implement Council Tenures Policy covering community access to and use of Council controlled reserves
1.2 Jun 2014 Complete
2. Work with the State Government to ensure the following co funded Job’s Plan positions meet objectives and deliver improved stakeholder outcomes:
Active Recreation CoordinatorSport and Recreation Precinct Coordinator
1.1 Jun 2014 75%
3. Develop an asset management plan for all Lighting Infrastructure on Council Owned or controlled sporting fields
4.3 Jun 2014 50%
4. Implement the Recommendation within the CRC Court Sports Condition Report within budget parameters
1.1 Jun 2014 Complete
5. Deliver signage upgrades at Council managed facilities in accordance with the Parks and Leisure Signage Suite and Style Guide at the Manunda Sporting Precinct
1.1 Jun 2014 Complete
6. Develop a standard performance management framework for all externally managed facilities that provides commercial incentives for community outcomes
4.2 Jun 2014 Complete
7. Develop and implement a quality assurance framework to monitor performance indicators and reporting responsibilities of key service based contracts
4.3 Jun 2014 Complete
8. Review agreed aspects of the Alley Park Masterplan in partnership with internal stakeholders 1.1 Jun 2014 60%
9. Implement the recommendations from the Division 2 and 3 Community Use Sites Investigation 1.1 Jun 2014 75%
10. Pursue land acquisition for multi-use of difficult to locate sporting groups. 1.2 Jun 2014 50%
11. Pursue land acquisition for sport and recreation activities at Redlynch. 1.1 Jun 2014 60%
12. Develop and implement the Go On, Be Active marketing initiative 1.1 Jun 2014 Complete
13. Recommence the Precinct Coordination Groups at:Alley ParkManunda Sporting Precinct Johnson Park
1.4 Jun 2014 Complete
14. Lead the Review of S&R Grant options for Clubs, Implement the recommendations in partnership with other internal stakeholders
4.2 Jun 2014 Complete
15. Review current approaches and implement the Go Clubs initiatives for a coordinated approach to Club Development
4.3 Jun 2014 Complete
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Agenda Community Services Committee 9 April 2014 - #4319980
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
16. Deliver Club Workshops on the following topics:Maintenance and Asset ManagementFunding and SponsorshipStrategic PlanningTenures Policy
4.2 Jun 2014 20%
17. Develop and implement the Capital Project Portfolio Document for improved delivery of capital works and better asset management
3.3 Jun 2014 Complete
18. Develop an Club Annual Return Template for mandatory reporting to Council by Clubs occupying Council owned or controlled land
4.2 Jun 2014 Complete
19. Assist Property Service for developing standard documentation for agreements administered under the Tenures Policy
4.2 Jun 2014 Complete
20. Assist in the delivery of major sporting events held within the region:Ironman CairnsSouth Sydney Rabbitohs v Gold Coast Titans Rugby League Premiership GameInternational Mountain Bike EventsGreat Barrier Reef Masters Games AFL Women’s National ChampionshipsRelay for LifeCairns Tennis International2013 National BMX Championships Hockey QLD U18 State Women’s Championships Basketball QLD U16 Girls Championships
1.1 Jun 2014 75%
21. Assist Property Services in completing the Review of Council owned or managed land 4.2 Jun 2014 Complete
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.2, 1.4, 2.3, 3.1
Customer Satisfaction
>80% of customers satisfied Annual
3.3 Percentage compliance with tenure management conditions
100% compliance Biannual
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ACTIVITY: SPORT AND RECREATION – AQUATIC FACILITIES
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Implement the Tobruk Pool Interim Management Arrangement 1.1 Jun 2014 Complete
2. Deliver and Implement the Smithfield Pool Management Tender 1.1 Jun 2014 Complete
3. Deliver and Implement the Marlin Coast Recreation Centre Management Tender 1.1 Jun 2014 Complete
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.2, 1.4, 2.3, 3.1
Pool User Satisfaction Levels
85% or higher satisfaction rating Annual
1.1, 1.2, 1.4, 2.3, 3.1
Pool attendance levels
Increase in attendance on each month from corresponding month in the previous year
Quarterly
3.3 Pool Lease Audits completions
100% compliance Biannual
ACTIVITY: SPORT AND RECREATION – BARLOW PARK
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Review existing and develop draft Barlow Park Business Plan. 4.3 Jun 2013 60%
2. Investigate and scope additional playing space at West Barlow/Little Barlow Park 1.1 Jun 2014 Complete
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.2, 1.4, 2.3, 3.1
Number of Events Improved usage of Barlow Park and the increased activation of sport and recreation facilities through supporting of events.
Monthly
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Agenda Community Services Committee 9 April 2014 - #4319980
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.1, 1.2, 1.4, 2.3, 3.1
User satisfaction levels
85% or higher satisfaction rating Biannual
ACTIVITY: SPORT AND RECREATION – CARAVAN PARKS AND CAMPING GROUNDS
Major Projects/Operating Initiative Status Corporate Plan Due Date Complete(enter %)
On Target
1. Implement Council's Caravan Parks and Campgrounds business plan, specifically:Implement a new approach to Caravan/Campground Management that :
Reduces operational involvement by Council;Retains Council’s influence over strategic decision making;Provides maximum value for money for Council
Plan and deliver infrastructure upgrades to facilitate the new managementImplement a performance management process to drive key service areas Maximise the promotion and awareness of all facilities within the region
1.2 Jun 2014 Complete
Corporate Plan Objective
Result Measure Result Target Reporting Frequency
Performance Rating
Variance report/Prospective Actions
1.2, 2.5, 3.2, 3.3
Facility usages and participation statistics
More accurate monitoring of usage and identification of trends.
Annual
1.2, 2.5, 3.2, 3.3
Facility user satisfaction levels
85% or higher satisfaction rating Annual