Download - Complete Decision Making Process
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Presentation on “A Case Study Analysis”
Leadership stylesBenish Qazi
COMSATS Institute of information Technology Abbottabad.
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A leader is one who inspires, motivates and leads people to
accomplish organizational goals
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Leadership is all about influencing a group of
people
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Characteristics of Effective Leader
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Take the challenges to grow
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Take calculated
risks
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Adopt the leadership style that fits you and your personality
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Have courage at the time of controversies
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Accept their mistakes
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Communicate frequently
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Be approachable
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Understand the situation and the fact
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Essential Requisites of
Leadership are
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Confidence
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Job Relevant Knowledge
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Desire to Lead
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Motivation and Passion
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Trust
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Collaboration
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Competence
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Competitive Spirit
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Types of Leadership Styles
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1. Democratic/ Participative Leadership
Style
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When to use Democratic Leadership Style?
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Team Agreement is needed
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Greater Motivation and Commitment
Knowledgeable and Skillful Team Members
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Limitation of Democratic Leadership Style
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It is a Time Consuming Affair
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2. Autocratic Leadership Style
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When to use Autocratic Leadership Style?
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When quick decisions are needed
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No Need for Others Input
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Team Agreement is not Necessary
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When High Level of Management Control is
Needed
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Limitations of Autocratic Leadership
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Employees Cannot Question Decisions
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Little Opportunity to Give Suggestions
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3. Laissez-Faire/ Free Rein Leadership Style
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When to use Laissez Faire/ Free Rein Style?
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When the team is highly capable
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When team members are able to analyze the
situation
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When Close Monitoring of a Decision is not Needed
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When there is full trust and confidence in the team
members
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Limitations of Laissez Faire/ Free Rein Leadership
Style
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Not suitable for Less Experienced Employees
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Lack of Motivation
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Poor Productivity
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What are the Factors for Selecting Leadership
Style?
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Objectives that Need to be Achieved
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Followers
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Situation
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Apply the Appropriate Leadership style and
Techniques
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Decision Making Process (Case Study)
Step 1. Identify Root ProblemMr. Moiz lacks some of the basic required leadership skills. Moreover,
he has not adopted the appropriate leadership style.
•Without doing critical analysis, he accepts the recommendations of others•Senior Sales executives does not respect him•Mr. Moiz is at early stage of his job and has less experience.
Lack of Basic Leadership
Skills
Inappropriate Leadership
Style
•He has team of experienced people•He often relies on senior executive Akram khan •He thinks team members are more Knowledgeable and experienced
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Step 2: Identify Decision Criteria
Job Relevant Knowledge Self ConfidenceDesire to Lead Authoritative
InfluentialAppropriate Leadership
Style
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Criteria WeightsSelf Confidence 9
Influential 8
Job Relevant Knowledge 10
Desire to lead 7
Appropriate Leadership Style 10
Authoritative 8
Step 3: Allocating Weights to Decision’s Criteria
Standard Weight : 10
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Step 4: Developing Alternatives
1. Management Training Sessions2. Autocratic leadership Style
3. Democratic leadership Style4. Laissez fair leadership Style
5. Rewards & Benefits6. Allocation of Appropriate level of
Authority
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Step 5: Analyzing Alternatives
Alternatives
Self Confidence
Influential Job Relevant
Knowledge
Desire to lead
Appropriate leadership
Style
Authority
Training 9 6 9 6 7 4
Autocratic 7 9 8 5 3 10
Democratic 7 6 8 7 8 8
Laissez Fair 4 4 6 3 5 5
Assign Appropriate
Authority
8 9 3 8 7 10
Rewards 7 3 3 8 4 6
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Self Confidence
Influential Job Relevant
Knowledge
Desire to lead
leadership Style
Authority Total
Training 81 48 90 42 70 32 363
Autocratic 63 72 80 35 30 80 360
Democratic
63 48 80 49 80 64 384
Laissez Fair 36 32 60 21 50 40 239
Assign Appropriate Authority
72 72 30 56 80 70 380
Rewards 56 24 24 64 32 48 248
Step 6: Selecting An Alternative
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Step 7: Implementing Alternatives
This is the stage where the decision is Put into Action.
Mr. Moiz khan must be asked to change his leadership style from Laissez free to Democratic leadership Style. He must learn in depth knowledge of his job and must do critical analysis before taking a decision. He should involve the team members in the decision making process as his team members are also experts of their areas. But ultimate control must resists in his own hands. Second alternative action could be to deliver some appropriate level of authority to Mr. Moiz khan by his senior manager.
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Step 8: Evaluating Effectiveness of a Decision
TakenAt this stage, decision maker needs to evaluate the decision being taken. Check whether it has removed the problem or not?If Not, then problem still exists. In that case a decision maker has to go back to each step of decision making process to analyze where he made some mistake. Either the problem identified is wrong or the alternatives are not being analyzed correctly.Or, there may be a case that decision taken is right but it has been implemented in a wrong way.
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Q1: Which Leadership Style Mr. Moiz Khan Exhibits?Currently Mr. Moiz khan is running Laissez fair style of leadership. Without much critical analysis, he just accepts the recommendations of his team and takes an action on it.
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Q2: As a marketing manager, suggest Ways and means Which will initiate proper
senior/Junior relationship ?A distinct reporting relationships are established when we know two things: 1) Chain of Command 2) Span of ManagementChain of Command: A clear and distinct line of authority among positions.
Chain of Command Unity of Command Scalar Chain Component
Span of Management: No of people who report to a particular manager.
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Q2: Continued…….In the given case study, Mr. Moiz has either not being acting like a true leader because of lack of leadership qualities or may be the component of unity of command was lacking in management system. Because team members were not giving much respect to Mr. Moiz and were considering Mr. Akram as real boss, so another reason could be the absence of scalar chain component.Unity of command and scalar chain components are very important factors required to establish the proper reporting relationships between senior and junior.
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Q2: Continued…….3 step Authority Delegation process
Manager ManagerManager
Subordinate SubordinateSubordinate
Assign Responsibility Give Authority Create Accountability
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CONCLUSIONLeader
LeadershipLeadership Styles
8 Step Decision making ProcessMr. Moiz’s leadership Style
Proper Reporting Relationship for given Case Study
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CONCLUSIONA leader is one who inspires, motivates and leads
people to accomplish organizational goals.Leadership is the process of influencing others. Leadership Styles: there are 3 distinct leadership
styles in general.i)Autocratic like dictator ship
ii)Democratic Participative approachiii)Laissez faire authority is delegated to group of
expertsDecision making process i) identify the main problem
ii) Identify decision criteriaiii) Allocating weights to Alternatives
iv)Develop alternativesv) Analyze Alternativesvi) Selecting Alternative
Vii) Implementing Alternativeviii) Evaluating the decision
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CONCLUSION Continued……In the given case study, the reporting relationship between boss and subordinates is not established properly. There was the lack of Unity of command and Scalar chain component.
Authority delegation is a 3 step process.
Mr. Moiz must be provided with a clear and distinct line of authority.
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QuoteEffective leadership is not about making speeches or being liked; leadership is defined by results not
attributes.
Peter Drucker
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