Download - Components of a Service Catalog
Components of a Service Catalog
September 2012
Information Education Technology
First Impressions
Information Education Technology
Sharp, Vibrant Icons
Like this: Not this::
Information Education Technology
Nice, Even Spacing
Like this: Not this:
Underlining clutters page
Information Education Technology
Layout Consistency
• Users can toggle between pages without re-orienting
Same headings used from page to page
(in red)
Information Education Technology
Effective Visual Cues
Both serve the same purpose.
Like this: Not this:
But only one really sells the service.
Information Education Technology
Good & Bad Visual Cues
• Strategic color accent
• Too much prose• No visual priority
Information Education Technology
The Mechanics
Information Education Technology
Live Support = RELIEF
Make sure it’s visible.
Human tech support is powerful:
Information Education Technology
Support the Lazy
• “Find Answers” box
• Lets you submit questions
Too lazy to do the research?
Don’t need to dig around for it: it’s on every page!
Information Education Technology
Cut to the Chase
ColorHighlights
Visual Emphasis
=Content Divider
• Use bullets when you can
• Content digestibility
Information Education Technology
the Urgent
Distinct coloring
Prominent icon
EMPHASIZE
Information Education Technology
Interaction Categories
• Identity-based • Show me services for my target group
• Integrates users
Tailored to various
clients
Information Education Technology
Interaction Categories
Need based (categories)
Identity based
Information Education Technology
Show Me Supplements
• Related services expand search potential• Good for browsers
Supports interest-based interaction category
Information Education Technology
Too Much Tech Talk
• Avoid technical jargon
Including terms like hack or theft would be more
“dummy-friendly”
?
?
Information Education Technology
Hiding Good Stuff
This is gold for emergencies:
Too bad it’s so hard to find:
Information Education Technology
Buried Links
Important link embedded in block of text
Information Education Technology
Too Much Going On
• 3 panels of links/info can overwhelm
Information Education Technology
Glitched Searches