Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement.
SMS to 9-1-1 Verizon Wireless – Partnered w/TCSJanuary 31, 2013
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 2
• Uses single short code: “911”• PSAP “Opt-In”
PSAP must explicitly Opt In Completes text capability questionnaire (outlines options & requirements) Sends VZW SMS to 911 request letter (triggers Federal liability protection)
In PSAP Opt Out areas, texter receives bounce back message to make voice call to 911
• Routes SMS to appropriate PSAP based on coarse location information Provides PSAP with cell site RF center latitude & longitude Precise location needs commercial app “Location Agent” & location feature
turned “on” Location Agent only available on selected handsets
• Supports two-way messaging between PSAP & texter• The solution will be available to valid subscribers with a text-capable
phone and service plan that includes text messaging. • Solution is not limited to deaf or hard of hearing customers.
SMS911 Overview – Fully Deployed Solution
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 3
SMS to 9-1-1 Service Network
SMSC
LBS
SMS-911Server
LoSTServer
PSAP Determination
Verizon VZW SMS911 Gateway (hosted by TCS)
PSAP
Subscriber
SR
Direct IP GW
TTY GW
Web GW
PSAP
PSAP
GEM 911
Direct Circuit
PSAP
Converts To SS7/TDM
Phase II
ALI
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 4
SMS to TTY (Legacy)• SMS converted to TTY before sent to public safety 911 network• TTY messages sent to PSAP Selective Router • PSAP should bid ALI with ESRK/P-ANI for location of the subscriber
SMS to PSAP via Web Browser/GEM 911 (Transitional)• PSAP must have public internet connectivity from workstations
Firewall considerations• PSAP workstations must have web browser capability (IE 8, Chrome or Firefox)
Including Java script permissions • PSAP is responsible for CPE equipment (upgrades/maintenance/technical
support)
SMS to PSAP via Direct IP (NG911/i3)• PSAP installs dedicated and redundant IP circuits to SMS911 Gateway at own
expense• PSAP premise equipment must be capable of receiving/processing IP messages
Key Features
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 5
LAT/LONHUNC is Graphically Represented by the Size of the Circle
New Incoming Messages
Active Sessions
Other Call Takers’
Sessions
Drop-down with Canned Responses, or Free Type
Transfer
PSAP: XYZ County
Platform – GEM 9-1-1 Screen Shot
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 6
Process Overview
PSAP requests info on TXT to 911
VZW sends Acknowledgement
Letter
PSAP Requests for Service
VZW Sends Questionnaire
PSAP Responds to Questionnaire
Kick Off MeetingVZW/PSAP/VSW
Develop Network Requirements Network Ready?
PSAP Training Network cutoverAnd monitor Field Testing Testing Sign off
Deployment Complete
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 7
Process Overview
PSAP requests info on TXT to 911
VZW sends Acknowledgement
Letter
PSAP Requests for Service
VZW Sends Questionnaire
PSAP Responds to Questionnaire
Kick Off MeetingVZW/PSAP/VSW
Develop Network Requirements Network Ready?
PSAP Training Network cutoverAnd monitor Field Testing Testing Sign off
Deployment Complete
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 8
Process Overview
PSAP requests info on TXT to 911
VZW sends Acknowledgement
Letter
PSAP Requests for Service
VZW Sends Questionnaire
PSAP Responds to Questionnaire
Kick Off MeetingVZW/PSAP/VSW
Develop Network Requirements Network Ready?
PSAP Training Network cutoverAnd monitor Field Testing Testing Sign off
Deployment Complete
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 9
• Not every PSAP accepts SMS to 9-1-1 Example, Williston, VT accepts SMS to 9-1-1 for entire state
• Can the PSAP set a threshold? Different than ACD
• Can a dispatcher handle more than one text at a time? Yes, core functionality allows for multiple texters.
• No E911 Phase II location for SMS to 9-1-1 SMS messaging not incorporated into voice E911 system. Location for SMS to
9-1-1 provided using commercial location-based server.
• MMS to 9-1-1: MMS not supported at this time No Photos and videos Multiple invites not supported at this time
Issues for Consideration
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 10
Phase I vs. Commercial Location
E911 Phase I – Cell Sectorassigned to fixed MSAG address.
Each Cell Sector can be assigned to specific PSAP’s
CLBS – Coarse Location calculated by center point of the RF footprint.
Coarse Location addressmay not match the MSAG address
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 11
PSAP Boundary
SMS to 911 routed to PSAP A
Voice – Phase I routed to PSAP B
PSAP A
PSAP B
Border sites have the potential to send SMS 911 to PSAP A and Voice 911 calls to PSAP B, even if the call is placed in the same location
PSAP A Boundary Area PSAP B Boundary Area
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties without explicit written agreement. 12
QuestionsRequests for Service should be sent to:
Peter McHale, ENPVerizon Wireless
1120 Sanctuary Parkway, Suite 150
Alpharetta, GA [email protected]
QUESTIONS