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Consumer Rights and Responsibilities
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Safety
• Right to safety– Products must not endanger consumers’ lives
or health
• Responsibility to use products safely– Consumers are responsible for following
directions for proper use and maintenance of products
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Information
• Right to be informed– Business must provide accurate information in
advertising, labeling, and sales practices.
• Responsibility to use information– Consumers are responsible for using the
information to evaluate product choices.
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Choice
• Right to Choose– Consumers should have a variety of goods
and services from which to choose.
• Responsibility to choose carefully– Consumers should take advantage of product
variety by considering many opinions and making rational choices.
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Heard
• Right to be heard– The government must consider consumer
interests when creating laws.
• Responsibility to express satisfaction or dissatisfaction– Consumers should tell their elected officials
their opinions on consumer issues, and inform them of improper business practices.
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Redress
• Right to redress– Consumers should be able to obtain fair
remedies to consumer problems.
• Responsibility to seek redress– Consumers should inform businesses of
product defects and unfair practices and pursue remedies.
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Consumer Education
• Right to consumer education– Sufficient information should be available for
consumers to make rational decisions.
• Responsibility to be an educated consumer– Consumers should take advantage of
opportunities to gather information and learn how to make rational buying decisions.
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Healthy Environment
• Right to a healthy environment– Businesses should avoid polluting the
environment and should contribute to the welfare of the community in which they operate.
• Responsibility to contribute to a healthy environment– Consumers should support businesses that
operate responsibly and report environmental abuses to authorities.
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Why?
• Consumer movement– Seeks to protect and inform consumers of
requiring such practices as honest advertising, product warranties, and improved safety standards.
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Who can help?
• Federal Trade Commission (FTC)– Most important federal consumer protection
agency– Responsible for protecting consumers from
unfair or deceptive business practices such as misleading information in advertising or on product labels
– Cease-and-desist order – stops deceptive advertising
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Who else?
• Consumer Product Safety Commission (CPSC)– Protects consumers from dangerous
products.
• Environmental Protection Agency (EPA)
• State and local governments
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Warranties
• Company’s promise that the product will meet specific standards over a given time period or the company will repair or replace it, or give a refund
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Misc.
• Consumer’s Union tests products and reports on the results in Consumer Reports.
• Underwriter’s Laboratories checks products for safety from fire, electric shock, and other hazards.
• State’s attorney’s office handles frauds and misleading ad claims