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Rob Zomerdijk – [email protected] 7 May 2014
Content Relevancy starts with understanding your international Audience
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It can sometimes feel like looking for
a needle in a haystack!
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How to find a needle in a haystack?
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https://www.rewards-insiders.marriott.com/thread/9171
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https://www.rewards-insiders.marriott.com/thread/9171
I normally sleep on my stomach (and turn my head sideways), but the
headphones were so pleasant that, instead, I slept on my back, wearing the headphones, and enjoyed some
of my best in-flight sleep, ever.
I listened to (a fair amount of) one of my audio books. (I use AUDIBLE - another service that I love!!!) I often don't bother on the flight, because I don't want to turn it up loud enough so that I can really hear it. The sound quality was terrific, and I did not have to make it loud to hear.
I wore them with (over) and without my favorite travelling baseball hat.
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Understand the customers journey
Products Awareness Connection Evaluation Shopping Deployment Experience Support Commitment
Peugeot 108 48 51 32 43 40 41 50 45
VW Up 46 54 51 53 49 57 43 47
Renault Clio 39 37 52 51 58 64 41 35
Customer Journey
Awareness Connection Evaluation Shopping Out of the Box
Product Experience After Sales Commitment
Mass Volume of Data
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Challenges per market
Products Awareness Connection Evaluation Shopping Deployment Experience Support Commitment
Peugeot 108 42 38 32 43 40 41 50 45
VW Up 46 54 51 53 49 57 43 47
Renaut Cio 39 37 52 51 58 64 41 35
Awareness Connection Evaluation Shopping Out of the Box
Product Experience After Sales Commitment
Products Awareness Connection Evaluation Shopping Deployment Experience Support Commitment
Peugeot 108 48 51 32 43 40 41 50 45
VW Up 46 54 38 33 32 42 43 47
Renault Clio 39 37 52 51 58 64 41 35
Awareness Connection Evaluation Shopping Out of the Box
Product Experience After Sales Commitment
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SDL SI – Overview solution
Evaluation
0 10 20 30 40 50 60 70 80 90
100
Dec
-1
Jan-
11
Feb-
1
Mar
-1
Apr
-11
May
-1
Jun-
11
Jul-1
1
Aug
-1
Sep
-1
Oct
-11
Nov
-1
Dec
-1
Jan-
1
Feb-
1
Mar
-1
Apr
-1
May
-1
Jun-
1
Jul-1
2
Aug
-1
Sep
-1
Pre-launch Post-launch
Trendline
Target dataset to quickly gain
actionable insights
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United we are strong
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The EU is not popular
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September 2007: 57% of citizens trust the EU Standard Eurobarometer 80 Autumn 2013 European Commission
August 2013: 31% of citizens trusting the EU Standard Eurobarometer 80 Autumn 2013 European Commission
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The Challenges
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The Challenges
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Technology - Product Launch in Multiple Markets
Objectives: • Understand what leads to churn and adoption • Identify localization priorities across 40+ markets
• Identify opportunities and threats through competitive analysis
Outcomes: • Within 4 weeks identified priority markets to focus on in Q1 • Within 2 months, identified what was driving churn and adoption in priority
markets • Implemented automated analysis of relevant conversations for ongoing
measurement of launch success • Identified 3 product features that need improvement urgently
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Translation versus Localization – the challenge
Localisation is not cheap
Where to focus efforts
How to move the needle
Is the organization operationally ready to adjust
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SDL Social Intelligence – What we do
How to better spend your Resources ($ € £ ¥) by understanding where to
Act and Support your
Customer’s or Citizen’s Journey
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Q&A
For more information: Rob Zomerdijk [email protected] Skype: robzomerdijk www.sdl.com/si http://www.youtube.com/user/SDLSocialIntel