Learning Objectives
1. Distinguish between emotions and moods.
2. Describe how emotions and mood influence behavior in organizations.
3. Describe ways that people manage their emotions in organizations.
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Learning Objectives
4. Identify the major causes and consequences of stress.
5. Describe the adverse effects of organizational stress.
6. Identify various ways of reducing stress in the workplace.
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Emotions
Have an object
Spread is contagious
Universal expression
Culturally based display rules
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Emotion Sources
Self-conscious emotions• Shame •
Embarrassment• Guilt • Pride
Social emotions• Pity • Envy• Jealousy • Scorn
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Happier People Success
Job performance• Better jobs • Perform jobs more successfully• Less likely to resign
Income
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Happier Workers More Successful
DistractionMemoryDecision qualityEvaluationCooperation
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Managing Emotions in Organizations
Job satisfactionEmotional dissonanceEmotional labor
• Anger managementOrganizational compassion
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Occupational Demands
Making decisions Performing boring, repetitive tasks Repeatedly exchanging information
with others Working in unpleasant physical
conditions Performing unstructured vs.
structured tasks
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Work vs. Nonwork Conflict
Role• Conflict• Role juggling• Role ambiguity
Sexual harassment Information
• Overload• Underload• Information anxiety
Responsibility for others
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Stress’ Negative Effects
Task performance
Desk rage
Health• Metabolic syndrome
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Organizations Manage Stress
Employee assistance program
Stress management programs
Wellness programs• Presentism
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Managing Stress
Manage time wisely
Seek social support
Eat healthier diet
Be physically fit
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Managing Stress
Relax and meditate
Get a good night’s sleep
Avoid inappropriate self-talk
Take a time-out
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